Experience

Faire

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Risk Verification Associate

  • Sep 2021 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Trust & Safety Content Moderator

  • Mar 2020 - Sep 2021

  ● Recognized as a top performer in both assigned workflows ● Developed a deep understanding of client’s online content policies regarding abusive content on client’s platform ● Investigated accounts on client’s platform for abusive behavior ● Consistently performed above production quota in first assigned workflow and actioned on 800+ tickets daily ● Identified new trends in abusive behavior ● Remained up to date on new policies ● Escalated highly sensitive content to appropriate points of contact in second assigned workflow with clear documentation of policy violations ● Coached new joiners Show less



PRO Unlimited

• United States
• Software Development
• 700 & Above Employee

• Search Ranking Analyst

  • Oct 2017 - May 2019

  In this role, I served as a quality assurance analyst of human rated data. This data helped engineers improve the quality of the client's search engine. Accomplishments and responsibilities: ● Developed a deep understanding of product guidelines to understand the needs and goals for a client's search engine products ● Participated in workshops to rewrite 40+ page product guidelines into more succinct 3 ​– ​4 page guidelines ● Drove improvements to first assigned workflow to increase vendor data accuracy from 45% to 75% over a 4 month period ● Reviewed online content to ensure vendor complied with product guidelines ● Collaborated with product team to iterate and update product guidelines ● Used Tableau to analyze vendor’s data accuracy according to product guidelines ● Wrote weekly reports to identify recurring errors with the vendor’s data ● Revised unclear language in the product guidelines ● Identified gaps in product guidelines to address edge cases in data and made proposals of guideline revisions to address edge cases ● Wrote daily rationales to communicate with Facebook’s data vendor to explain the reasoning behind data ratings ● Served as a point of contact for external vendor while the Lead Analyst was on PTO, and provided clarifications on rationales and rating guidelines Show less