Experience

Leading Resolutions

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Business Change Consultant

  • Feb 2022 - Present



H-S Business Management Services

• United Kingdom

• Director and Change Consultant

  • Oct 2015 - Present



Offside Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Advisor - Strategy, Change & Governance

  • Sep 2017 - Present



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• • Sep 2014 - Oct 2015

• • Jul 2011 - Sep 2014

  Initiated and ran the full lifecycle for Wealth and International CRS FATCA programme to implementation and compliance across 40 countries (APAC, US and EMEA) for clients including Private banking both Onshore and Offshore for Ultra Net High Worth, High Net Worth, Corporate and International RetailImplemented Risk Management Control on behalf of more than 30 Country managersFocus areas included Payments, local & group regulatory requirements and Senior Manager Regime

• • Aug 2009 - Jul 2011



HBOS

• Home Based

• Programme Manager Pre Day 1 and Day 4-100 Lloyds/HBOS Merger

  • Sep 2008 - Aug 2009

  Programme Managed HBOS Share migration to Lloyds in readiness for new Group Implementation Programme managed the integration of HBOS and Lloyds/TSB Group Counsel, Company Secretary and Shareholder Services Programme Managed HBOS Share migration to Lloyds in readiness for new Group Implementation Programme managed the integration of HBOS and Lloyds/TSB Group Counsel, Company Secretary and Shareholder Services



Bank of Scotland

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Programme Manager - Rights Issue HBOS

  • Mar 2008 - Aug 2008

  Supported the Groups Rights Issue, including set up and ongoing Management of the Programme Office and Project Managed Shareholder Communication and Delivery Workstream Supported the Groups Rights Issue, including set up and ongoing Management of the Programme Office and Project Managed Shareholder Communication and Delivery Workstream



Halifax

• Banking
• 700 & Above Employee

• Programme Manager - Change Confidence

  • Sep 2007 - Mar 2008

  Managed the Programme to align the Group's Change Policies, including methodology, practices, capability and role responsibilities, across all business divisions Managed the Programme to align the Group's Change Policies, including methodology, practices, capability and role responsibilities, across all business divisions



Bank of Scotland Corporate division

• Chester and Edinburgh

• Senior Project Manager

  • Jan 2002 - Sep 2007

  Managed a number of projects and portfolios across the division including International Accounting Standards, Basle 2 and Siebel CRM Managed a number of projects and portfolios across the division including International Accounting Standards, Basle 2 and Siebel CRM



Bank of Scotland

• United Kingdom
• Banking
• 700 & Above Employee

• • Dec 1997 - Dec 2001

  Supported, developed and implemented various systems and processes to support businesses across the Group, including Personal Loans and Mortgages to deliver their business strategy

• • Aug 1993 - Dec 1997

  Managing teams within Financial Call Centres to sales and customer service goals



Endsleigh Insurance

• United Kingdom
• Insurance
• 200 - 300 Employee

• Branch Manager

  • Aug 1990 - Aug 1993

  Began as graduate trainee, progressed to branch management, responsibilities included recruitment & training and coaching across North West Branch network. Began as graduate trainee, progressed to branch management, responsibilities included recruitment & training and coaching across North West Branch network.