Experience

Kettering General Hospital NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Pathology order comms transformation specialist

  • Aug 2022 - Present

  System C Careflow Orders Comms Transformation Specialist System C Careflow Orders Comms Transformation Specialist



I work for myself

• everywhere

• IT Healthcare Consultant

  • Jan 2006 - Present

  . .



St George's University Hospitals NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Cerner order comms lead

  • May 2018 - Oct 2022

  Cerner Order Comms Lead Cerner Order Comms Lead



Sandwell & West Birmingham NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• order comms workstream lead

  • May 2017 - May 2018

  • As Order Comms Lead it is my responsibility for the delivery of Cerner order comms across the trust and working with other work streams to ensure the smooth transition across from current workflows to the future state workflows. • Communicating and working with trust stakeholders/Consultants from Cardiology, Pathology/Lab Teams, Endoscopy, Radiology and Urology my role is to process current and future state processes, gathering, interpreting and implementing clinical requirements for the trust. • Completing all required information for all order comms DCW’s and system configuration where required. • As well as supporting other workstreams I work alongside integration and testing.



Kingston Hospital NHS Foundation Trust

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Pathology Change, Order Comms Build and Test Analyst

  • Oct 2015 - 2017

  Working with end-user and suppliers to implement Pathology Ordering and resulting systems between 3 hospitals and GPs Surgeries in and around SW London. • Backend build and change project management • Order Comms backend build and Testing • Working with end-users to determine current and new processes • Testing new and modified Pathology orders build in Cerner and T-Quest • Ensuring that order and resulting set up works with GP and Hospital interfaces Applcations used: Cerner Pathology Order Comms, Apex, TQuest and Cloverleafe



thurrock gingerbread

• thurrock

• Group leader

  • Jan 2016 - Jan 2016

  group leader for thurrock gingerbread. gingerbread is a charity set up to support single parents. I advises and support single parents on a range of issues from child maintenence and anything relating to single parent rights inc working single parents matters. I have regular support from house of commons and 10 dawning street. group leader for thurrock gingerbread. gingerbread is a charity set up to support single parents. I advises and support single parents on a range of issues from child maintenence and anything relating to single parent rights inc working single parents matters. I have regular support from house of commons and 10 dawning street.



Kingston Hospital

• Senior CRS Back Office/Support Analyst

  • Jun 2014 - Oct 2015

  • Project Management of Systems updates and new software implementations • Clinic build, setting up users, ESM Scheduling build and troubleshooting • Supporting Trust user on Cerner LC1 • Cerner DCW Design, Build & Maintenance - Inpatients, Outpatient, Surginet, Firstnet, correspondence, Order Comms & Profile (Casenote Tracking) • Advising trust on best Cerner Design & Build for Inpatients, Outpatient, Surginet, Firstnet, correspondence, Order Comms & Profile (Casenote Tracking) • Business Mapping Process Flows • Develop Test Strategies & Test Scripts • Testing Cerner LC1 – Pre Go live, Updates and fixes • Testing Choose and book update • Troubleshooting and Fault finding – Cerner LC1 • Setting up Millennium user accounts • Cerner Backend and Design PAS Build – Clinics, Tracking Locations, GPs, Wards and Beds etc • DCW management and Maintenance • Recommending better processes and work flows • Training Back office team build and user support fault finding • Choose and Book testing • Choose and book build with in Cerner • Working with training team on Training strategy and implementation for Cerner & Choose and book



Barking, Havering and Redbridge University NHS Trust

• Senior Medway Specialist (PAS Team)

  • Aug 2013 - Jun 2014

  • Configuration Lead for Document Management, Proformas and Clinical Noting • Configuration Lead for System Management Changes, i.e. new Sites/Consultants/Waiting List Management and Clinic Locations • RBAC • 1st and 2nd Support for users • System Testing • Data Migration Issue • Project Team Support • Data Quality • DCW Maintenance • Work on Front End work around’s for Medway users • Test lead for all new version releases of software, planning and creation of documentation. • Ensure a responsive service is provided to meet SLA's including the management of resources and prioritization of workload. • Provide technical support to ICT Customer Service Desk, IT Support Service and IT Systems on PAS configurations • Provide specialist professional advice and support throughout PAS extracts and data submissions as directed by the PAS Manager. • Review of data quality reports with the Data Quality Team identifying and resolving common errors due to incomplete reference data. • Train new starters to the PAS team • Undertake quarterly update of GP, QAS and post-code files and maintain these files between the regular releases. • Mirror updates of LIVE, Training and UAT environments • Work alongside the team for Medway to Interfaces testing • Supervise department on managers absence



Kingston Hospital NHS Foundation Trust

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Applications Support (Cerner)

  • Sep 2009 - 2014

  I am part of the applications support team. Im part of the team that does Cerner LC1 Build and Support. I am part of the applications support team. Im part of the team that does Cerner LC1 Build and Support.



TCM Solutions (Working for BT)

• SENIOR SOLUTION CONSULTANT (Cerner)

  • Aug 2012 - Mar 2013

  • 3rd Line Cerner support to Trusts • Troubleshooting and fault fixes • Suggesting work around for issues Liaising with Cerner to suggest code changes to fix issues • Using a number of back end tools not available to trust to fix issue and investigate • 3rd Line Cerner support to Trusts • Troubleshooting and fault fixes • Suggesting work around for issues Liaising with Cerner to suggest code changes to fix issues • Using a number of back end tools not available to trust to fix issue and investigate



Kingston Hospital

• United States
• Law Enforcement
• 1 - 100 Employee

• Cerner Back Office Support

  • Sep 2009 - Sep 2011

  - Kingston Hospital Cerner Millennium - Back Office Support Supporting Trust user on Cerner LC1 Business Mapping Process Flows Testing issues and fixes Troubleshooting and Fault finding - Cerner LC1 Setting up Millennium user accounts Cerner Backend and Design PAS Build - Clinics, Tracking Locations, GPs, Wards and Beds etc DCW management and Maintenance Training Back office team build and user support fault finding - Kingston Hospital Cerner Millennium - Back Office Support Supporting Trust user on Cerner LC1 Business Mapping Process Flows Testing issues and fixes Troubleshooting and Fault finding - Cerner LC1 Setting up Millennium user accounts Cerner Backend and Design PAS Build - Clinics, Tracking Locations, GPs, Wards and Beds etc DCW management and Maintenance Training Back office team build and user support fault finding



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Cerner

  • 2005 - 2010



East Surrey Hospital

• Data Quality Project Manager

  • Sep 2008 - Sep 2009

  - Reviewing and making recommendation for Cerner system build and processes to maximise trust income- Manage projects to improve trust data, maximise the trust income and minimise PCT challenges - Business Mapping Process Flows- Change Management - Improvement of current Cerner Processes & new Cerner/Choose and Book processes- Information and Reporting Analyst - Ensuring that all trust data is recorded correctly for clinical and income - Training staff on Ethnic Category data collection - Testing new processes for reporting and payment- Analyse, interpret and feedback performance data, advising the Trust where improvements could be made Plan and recommend new ways of working- Ensuring that any data quality recommendations made by external auditors are actioned- Work with IT training to ensure the all DQ issue are covered in training

• Data Quality Project Manager

  • Sep 2008 - Sep 2009

  Reviewing and making recommendation for Cerner system build and processes to maximise trust incomeManage projects to improve trust data, maximise the trust income and minimise PCT challenges Business Mapping Process FlowsChange Management - Improvement of current Cerner Processes & new Cerner/Choose and Book processesInformation and Reporting Analyst Ensuring that all trust data is recorded correctly for clinical and income Training staff on Ethnic Category data collection Testing new processes for reporting and paymentAnalyse, interpret and feedback performance data, advising the Trust where improvements could be made Plan and recommend new ways of workingEnsuring that any data quality recommendations made by external auditors are actionedWork with IT training to ensure the all DQ issue are covered in training

• Back Office Support/Change Analyst

  • Apr 2008 - Sep 2008

  Supporting Trust user on Cerner R0Business Mapping Process FlowsChange Management - Improvement of current Cerner Processes & new Cerner/Choose and Book processesTrust Communication of new processes Testing Cerner update releases & FixesTroubleshooting and Fault finding - CernerSetting up Citrix and Millennium user accountsCerner Backend PAS Build - Clinics, Tracking Locations, GPs, Wards and Beds etcInformation and Reporting Analyst

• Cerner Millennium – Back Office Support/Change Analyst

  • Apr 2007 - Sep 2008

  - Supporting Trust user on Cerner R0- Business Mapping Process Flows- Change Management - Improvement of current Cerner Processes & new Cerner/Choose and Book processes- Trust Communication of new processes - Testing Cerner update releases & Fixes- Troubleshooting and Fault finding - Cerner- Setting up Citrix and Millennium user accounts- Cerner Backend PAS Build – Clinics, Tracking Locations, GPs, Wards and Beds etc- Information and Reporting Analyst



Contract/Ltd Co

• Income Maximisation and Data Quality Project Manager

  • Sep 2008 - Sep 2009

  Reviewing and making recommendation for Cerner system build and processes to maximise trust income Manage projects to improve trust data, maximise the trust income and minimise PCT challenges Business Mapping Process Flows Change Management - Improvement of current Cerner Processes & new Cerner/Choose and Book processes Information and Reporting Analyst Ensuring that all trust data is recorded correctly for clinical and income Training staff on Ethnic Category data collection Testing new processes for reporting and payment Analyse, interpret and feedback performance data, advising the Trust where improvements could be made Plan and recommend new ways of working Ensuring that any data quality recommendations made by external auditors are actioned Work with IT training to ensure the all DQ issue are covered in training



2008

• 1 - 100 Employee

• Back Office Support/Change Analyst

  • Apr 2008 - Sep 2009

  Supporting Trust user on Cerner R0 Business Mapping Process Flows Change Management - Improvement of current Cerner Processes & new Cerner/Choose and Book processes Trust Communication of new processes Testing Cerner update releases & Fixes Troubleshooting and Fault finding - Cerner Setting up Citrix and Millennium user accounts Cerner Backend PAS Build - Clinics, Tracking Locations, GPs, Wards and Beds etc Information and Reporting Analyst Supporting Trust user on Cerner R0 Business Mapping Process Flows Change Management - Improvement of current Cerner Processes & new Cerner/Choose and Book processes Trust Communication of new processes Testing Cerner update releases & Fixes Troubleshooting and Fault finding - Cerner Setting up Citrix and Millennium user accounts Cerner Backend PAS Build - Clinics, Tracking Locations, GPs, Wards and Beds etc Information and Reporting Analyst



Stoke Mandeville Hospital

• Cerner Millennium - Test Analyst

  • Jan 2008 - Apr 2008

  • Proposals for UAT and Configuration Testing • R0 configuration testing and UAT Usability Testing.• Working with the business and Change team to make sure that the final build works to new processes• Updating user build requirements (DCW’s) with departments• Solution management • Creating testing script for Configuration and UAT • Basic backend ESM build

• Test Analyst

  • Jan 2008 - Apr 2008

  Proposals for UAT and Configuration Testing R0 configuration testing and UAT Usability Testing.Working with the business and Change team to make sure that the final build works to new processesUpdating user build requirements (DCW's) with departmentsSolution management Creating testing script for Configuration and UAT Cerner Backend PAS Build

• Test Analyst

  • Jan 2008 - Apr 2008

  Proposals for UAT and Configuration Testing R0 configuration testing and UAT Usability Testing.Working with the business and Change team to make sure that the final build works to new processesUpdating user build requirements (DCW's) with departmentsSolution management Creating testing script for Configuration and UAT Cerner Backend PAS Build



St Richards Hospital

• IT Trainer

  • Sep 2007 - Dec 2007

  PAS/Clinical Trainer (Cerner Millennium) Responsibilities:Course Design and Development for NHS End User TrainingWorking with the Trust's Change Management team on new process flowsMaterials DevelopmentDesign & Development of Go Live Support TrainingGo Live End User SupportTraining End Users Cerner Millennium

• PAS/Clinical Trainer (Cerner Millennium)

  • Sep 2007 - Dec 2007

  PAS/Clinical Trainer (Cerner Millennium) Responsibilities:Course Design and Development for NHS End User TrainingWorking with the Trust's Change Management team on new process flowsMaterials DevelopmentDesign & Development of Go Live Support TrainingGo Live End User SupportTraining End Users Cerner Millennium



Cerner

• Training Team & Project Lead/Lead Trainer – External Training

  • Dec 2005 - Sep 2007

  • Working with NHS trusts Change management teams on the new Trust Cerner process flows • Testing Cerner Millennium R0, LC0, R1 & LC1 Training domains • Training material development to ISO standard • Team lead for External Training • Operational Management of the External Training Team • Project Management of Materials & Training Projects for the Southern Cluster (Fujitsu) and London Cluster (BT) • Making recommendations to develop and carry out improvements to the program to meet changing mission parameters and requirements • Ro & R1 (LC1) Train the TtT (Trainer the Trainer) courses



Cerner Ltd

• Training Team & Project Lead/Lead Trainer

  • Dec 2005 - Sep 2007

  External TrainingResponsibilities:Cerner Millennium application training for Southern and London clusters in UKTraining Choose and BookWorking with NHS trusts Change management teams on the new Trust Cerner process flowsTesting Cerner Millennium R0, LC0, R1 & LC1 Training domainsSupporting NHS staff during Go liveTrain the TtT (Trainer the Trainer) coursesTraining material development to ISO standardWork with clients and NHS trusts to ensure that our materials are optimised for localisationTeam lead for External TrainingOperational Management of the External Training TeamStaff TimetableCourse design & Development for Cerner Train the Train the trainer, NHS End User Training & Cerner Applications CourseTraining new Cerner TrainersEnsure that all training is delivered is fit for purpose and delivered to an agreed standardised levelCo-ordinate and maintains external train the trainer procedures, policies and processesCo-ordination of the course placemats and certification process of trainers including TAP accreditationProject Management of Materials & Training Projects for the Southern Cluster (Fujitsu) and London Cluster (BT)Defining course goals and objectivesEstablishing strategic direction, methods and means for courses to accomplish objectivesMonitoring and performing day to day operations to ensure that policies and procedures are being followed, and that training and projects are being accomplished efficiently and effectivelyMaking recommendations to develop and carry out improvements to the program to meet changing mission parameters and requirementsMaking recommendations and executing changes to ensure high quality of courses are being runLiaising and assisting all functional areas in developing new procedures to monitor program evolution with reference to new Customer requirements

• Training Team & Project Lead/Lead Trainer

  • Dec 2005 - Sep 2007

  External TrainingResponsibilities:Cerner Millennium application training for Southern and London clusters in UKTraining Choose and BookWorking with NHS trusts Change management teams on the new Trust Cerner process flowsTesting Cerner Millennium R0, LC0, R1 & LC1 Training domainsSupporting NHS staff during Go liveTrain the TtT (Trainer the Trainer) coursesTraining material development to ISO standardWork with clients and NHS trusts to ensure that our materials are optimised for localisationTeam lead for External TrainingOperational Management of the External Training TeamStaff TimetableCourse design & Development for Cerner Train the Train the trainer, NHS End User Training & Cerner Applications CourseTraining new Cerner TrainersEnsure that all training is delivered is fit for purpose and delivered to an agreed standardised levelCo-ordinate and maintains external train the trainer procedures, policies and processesCo-ordination of the course placemats and certification process of trainers including TAP accreditationProject Management of Materials & Training Projects for the Southern Cluster (Fujitsu) and London Cluster (BT)Defining course goals and objectivesEstablishing strategic direction, methods and means for courses to accomplish objectivesMonitoring and performing day to day operations to ensure that policies and procedures are being followed, and that training and projects are being accomplished efficiently and effectivelyMaking recommendations to develop and carry out improvements to the program to meet changing mission parameters and requirementsMaking recommendations and executing changes to ensure high quality of courses are being runLiaising and assisting all functional areas in developing new procedures to monitor program evolution with reference to new Customer requirements



NHS/Accenture

• Senior Choose and Book IT Trainer

  • Jun 2005 - Dec 2005

  My role at the NHS was to provide Choose and Book training to GP's and GP Practice Staff. This also included organising training dates with practice managers, developing training plans and training materials.I also spent time working with GP's on new process flows when using Choose and Book.

• Senior Choose and Book IT Trainer

  • Jun 2005 - Dec 2005

  My role at the NHS was to provide Choose and Book training to GP's and GP Practice Staff. This also included organising training dates with practice managers, developing training plans and training materials.I also spent time working with GP's on new process flows when using Choose and Book.



Tilda Ltd

• Senior JDE/IT Trainer and Support

  • Apr 2003 - Apr 2005

  When I started at Tilda in April 2003 there was no in-house IT trainer. I developed training manuals and lesson plans for Office 2000 and Office 2003 due to Tilda sending me to the New York office to train 5 members of staff in Office 2003. I also achieved an IITT Accreditation for Tilda. As well as this my other duties which include:Training Word Excel, PowerPoint, Outlook and Citrix at all levels in groups or on one to oneTraining J D Edwards in groups of on one to oneJ D Edwards SupportDeveloping and maintaining the new Tilda Intranet web siteTraining Faxpress and creating fax templates using Faxpress software (Sending Faxes from Outlook)Ramesys CreationsCreating and developing JDE, Word, Excel, PowerPoint, Outlook and Citrix training manuals and course plans at all levels for Office 2000 and 2003Desktop support to over 180 usersDesigning the monthly Tilda employee magazine & any internal certificates/newsletters

• Senior JDE/IT Trainer and Support

  • Apr 2003 - Apr 2005

  When I started at Tilda in April 2003 there was no in-house IT trainer. I developed training manuals and lesson plans for Office 2000 and Office 2003 due to Tilda sending me to the New York office to train 5 members of staff in Office 2003. I also achieved an IITT Accreditation for Tilda. As well as this my other duties which include:Training Word Excel, PowerPoint, Outlook and Citrix at all levels in groups or on one to oneTraining J D Edwards in groups of on one to oneJ D Edwards SupportDeveloping and maintaining the new Tilda Intranet web siteTraining Faxpress and creating fax templates using Faxpress software (Sending Faxes from Outlook)Ramesys CreationsCreating and developing JDE, Word, Excel, PowerPoint, Outlook and Citrix training manuals and course plans at all levels for Office 2000 and 2003Desktop support to over 180 usersDesigning the monthly Tilda employee magazine & any internal certificates/newsletters



Horizon Nursing Employment Agency

• IT Support/IT Trainer

  • Oct 2001 - Apr 2003

  Supporting Windows 98/2000, XP, MS Outlook, Microsoft Office and Internet;Hardware upgrades and fault finding;Developing Training coursesCreating Training Documentation Training MS Word, PowerPoint, Outlook, Excel and Internet in groups of up to 8 people and 1:1Training co-ordination and Admin

• IT Support/IT Trainer

  • Oct 2001 - Apr 2003

  Supporting Windows 98/2000, XP, MS Outlook, Microsoft Office and Internet;Hardware upgrades and fault finding;Developing Training coursesCreating Training Documentation Training MS Word, PowerPoint, Outlook, Excel and Internet in groups of up to 8 people and 1:1Training co-ordination and Admin



Tilda Rice Ltd

• IT Trainer & 2nd Line Desktop Support

  • Jul 2001 - Oct 2001

  Working in a busy IT department my duties included:General office administration;Secretarial tasks to the IT Manager - typing letters, faxes, arranging meeting and minute taking;Supporting 200 users on Windows 95, 98, 2000, NT, Outlook 2000, Adobe and Internet;Designing Outlook forms;Supporting JD Edwards Oneworld

• IT Trainer & 2nd Line Desktop Support

  • Jul 2001 - Oct 2001

  Working in a busy IT department my duties included:General office administration;Secretarial tasks to the IT Manager - typing letters, faxes, arranging meeting and minute taking;Supporting 200 users on Windows 95, 98, 2000, NT, Outlook 2000, Adobe and Internet;Designing Outlook forms;Supporting JD Edwards Oneworld