Experience

South Sefton & Southport & Formby CCGs

• Quality Team Business Support Officer

  • Jun 2015 - Present

• Executive Support Officer to the Board

  • Jun 2008 - Jun 2015



Weston Spirit

• Fundraising
• 1 - 100 Employee

• Chief Executive's Assistant

  • Jul 2001 - May 2008

  Managed CEOs office, organised fundraising meal with Prince Andrew at Royal Residence; Created fundraising tracking system; supported Simon Weston OBE, co-founder; engaged with new celebrity and key supporters; Managed CEOs office, organised fundraising meal with Prince Andrew at Royal Residence; Created fundraising tracking system; supported Simon Weston OBE, co-founder; engaged with new celebrity and key supporters;



Barclays Bank Plc

• Banking
• 1 - 100 Employee

• Quality Service Manager & earlier

  • Apr 1978 - Jul 2001

  Improved the customer service performance of staff at flagship office to 90%+ From 40% in three months; Set up new Customer Sevice and Quality Dept dealing with customer complaints and national quality service Improvement initiatives; co-ordinated fundraising events; managed customer service telephony team including staff with visual impairment; PA to many senior Directors and Managers of various corporate departments Improved the customer service performance of staff at flagship office to 90%+ From 40% in three months; Set up new Customer Sevice and Quality Dept dealing with customer complaints and national quality service Improvement initiatives; co-ordinated fundraising events; managed customer service telephony team including staff with visual impairment; PA to many senior Directors and Managers of various corporate departments