Experience

OsteoStrong Greece

• Greece
• Wellness and Fitness Services
• 1 - 100 Employee

• • Oct 2022 - Present

• • Feb 2020 - Oct 2022

  -Coordinate office activities and operations to secure efficiency and compliance to company policies-Supervise staff and divide responsibilities to ensure performance-Manage agendas/arrangements/appointments for clients-Manage phone calls and correspondence (e-mail, letters, packages etc.)-Support budgeting and bookkeeping procedures-Create and update records and databases with personnel, financial and other data-Track stocks of office supplies and place orders when necessary-Submit timely reports and prepare presentations/proposals as assigned-Assist colleagues whenever necessary Show less



HERON

• Greece
• Oil and Gas
• 100 - 200 Employee

• Customer Care Representative

  • Apr 2019 - Feb 2020

  - First point of contact for prices, quotes, billing explanation - Follow up on customer issues that required further investigation - Constribute ideas on ways to resolve problems to better serve customer - Managing written communication for all customer questions and issues - First point of contact for prices, quotes, billing explanation - Follow up on customer issues that required further investigation - Constribute ideas on ways to resolve problems to better serve customer - Managing written communication for all customer questions and issues



ICAP group of companies

• Greece
• Information Services
• 100 - 200 Employee

• Back Office Assistant

  • Jan 2019 - Apr 2019

  • Managing written communication and finding solutions to all possible issues that customers face (once and done procedures) Single point of contact for issues and concerns that may arise •Interact with all intercompany departments, including Sales and Field reps • Credit management, bill reprint, offer correction • In Search of new practices for proper management and allocation customer requests to all team members in order to achieve maximum quality service in the fastest time Show less



WIND Hellas

• Greece
• Telecommunications
• 400 - 500 Employee

• Customer Experience Agent-Senior Collections Representative

  • Dec 2005 - Dec 2018

  • Daily reports on collectability and record success rate in debt settlement (excellent Excel program management) • Personalized customer service: dept management, process payments, work with customers on payment arrangements to keep them up to date, credit and debit card management (Best Rep 2013) (excellent SAP program management) • Individual preparation and conducting training seminars for internal and outsourced customer service providers in order to achieve integrated and quality telephone service • First-line technical Support for clients, troubleshoot issues and escalate where necessary • Customer services on issues of upgrades, programme clarifications and contractual information (Top Performer, April 2009) Show less