Experience

HealthTexas Provider Network (HTPN)

• United States
• Medical Practices
• 300 - 400 Employee

• Manager, Health Informatics

  • Jul 2016 - Present

  Focus areas: *quality and clinical reporting for physicians and administration*debug data issues*work with the ETL team to ensure proper allocation of system resources*oversight of customer reporting access*support credentialing application with data stored in SQL back-end with SSRS reporting environment*preparation for implementation of the Epic electronic health record system; extract of clinical dataEpic Certified: Resolute Professional Billing

• Manager, QA/Training, Finance Information Services

  • Jan 2016 - Jul 2016

  Management of QA team responsible for testing the technical performance of web applications, SSRS reporting environment, and ETL processes. Assures quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing quality assurance action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. Ensure that concurrent projects, activities and tasks are completed as indicated on the project management scope of work (SoW) and the work plans. Partner with project managers, development managers, project members, operations and support resources to plan, coordinate, execute and report QA and testing activities to prioritize and meet deliverables.Establish and implement standards for documenting and communicating QA activities, testing activities and test results. Define quality metrics and targets for assessment, measurement and continuous improvement of QA and testing effectiveness. Define, implement, and maintain automation strategies that enable the team to perform more thorough regression testing of existing functionality, earlier in the release cycle.Focus areas: *processes that impact physician compensation *training documentation for on-boarding new practice administrators*project to upgrade credentialing MS Access database to SQL backend with SSRS reporting environment*data management process used for the Compliance department’s medical chart reviews*preparation for implementation of the Epic billing system*works in conjunction with the Director of HTPN Decision Support in the development of overall departmental goals, objectives, policies, procedures and projectsMember: ASQ (American Society for Quality) Show less

• Database Analyst II

  • Nov 2003 - Dec 2015

  Lead team of technical professionals in on-going application support and development of new SSRS reports. Managed activities associated with the department ServiceNow queue, including Ad Hoc reporting requests from SQL databases. Provided oversight of the data management that supports the monthly revenue cycle processing. Ensured data quality (changes, validation) was adhered to, and prompt attention was given to any changes that could impact physician compensation.Evaluation, development, and deployment of financial reports in SQL Server Reporting Services (SSRS) 2013 to web environment.Conversion and upgrade of credentialing reports from MS Access to SSRS with SQL back end.Quality assurance testing for existing and new applications. Show less

• Credentialing Coordinator/Database Management

  • Jan 1998 - Nov 2003