Experience

Eastbourne College

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Events Organiser

  • Apr 2013 - Present

  I organize a variety of social and cultural events, and career and business networking opportunities on behalf of Eastbourne College for the Eastbournian Society (former OE Association). I organize a variety of social and cultural events, and career and business networking opportunities on behalf of Eastbourne College for the Eastbournian Society (former OE Association).



Vicky Brown

• United States
• Non-profit Organizations

• General Manager & Consultant

  • Sep 2011 - Present

  Over 20 years' experience of Visitor Attractions:Stategic business developmentOperational Trouble shootingGuest satisfaction initiativesQuality standards improvementsMystery shoppingBuilding a loyal and motivated team of staffDay to day running of an attractionPlanning consultation with local residents and local authoritiesInterim General Management Over 20 years' experience of Visitor Attractions:Stategic business developmentOperational Trouble shootingGuest satisfaction initiativesQuality standards improvementsMystery shoppingBuilding a loyal and motivated team of staffDay to day running of an attractionPlanning consultation with local residents and local authoritiesInterim General Management



Esporta Health and Racquets Club, Brighton

• General Manager

  • Sep 2010 - Sep 2011

• Consultant

  • Apr 2010 - Sep 2010

  Having left LEGOLAND, I am now looking to set up my own consultancy service for the attractions industry. I have twenty years experience within the visitor attractions and theme parks industry and nine years as General Manager of an attraction/park. I have a keen eye for detail. In the last four years at LEGOLAND, I have delivered four record breaking business performances, improved staff survey ratings, improved guest satisfaction through various initiatives despite significantly increased attendance, helped gain planning permission for a hotel development in green belt through careful consultation with local residents and the local authority. I am able to provide advice and direction on:Stategic business developmentTrouble shootingGuest satisfaction initiativesQuality standards improvementsMystery shoppingBuilding a loyal and motivated team of staffDay to day running of an attractionPlanning consultation with local residents and local authoritiesInterim General ManagementIf anyone is interested in using me or recommending my services, then please feel free to do so!



LEGOLAND Windsor Park Ltd

• General Manager

  • Nov 2005 - Feb 2010

  Reporting to the LEGOLAND Parks Managing Director, responsible for overall running of the business, strategic development of five year plan, full P&L responsibility, delivery of capital expenditure projects including planning permissions, achievement of guest satisfaction and other KPIs, personal development of all staff. During my 4 years at LEGOLAND, each year was record breaking in terms of business performance.Specific achievements include:Beating stretching revenue and EBITDA targets every yearDelivery of over £15 million investment in capital projects Planning approval for a hotel development in Green Belt landDelivery of guest satisfaction and mystery shopper targets despite significant increases in attendanceImproved staff retention and staff survey results



Merlin Entertainments Group

• United Kingdom
• Retail Office Equipment

• General Manager - London Dungeon

  • Jan 2003 - Dec 2005

  Responsible for the day to day running of the London Dungeon, acheivement of financial targets and tight control of budgets. Management of the visitor experience, guest satisfaction initiatives and staff development. I was promoted to Business Unit Head of Dungeons, looking after London, York, Edinburgh and Hamburg. Shortly after this I was then promoted again to General Manager, LEGOLAND Windsor and was moved to another business unit. Responsible for the day to day running of the London Dungeon, acheivement of financial targets and tight control of budgets. Management of the visitor experience, guest satisfaction initiatives and staff development. I was promoted to Business Unit Head of Dungeons, looking after London, York, Edinburgh and Hamburg. Shortly after this I was then promoted again to General Manager, LEGOLAND Windsor and was moved to another business unit.



The Tussauds Group

• Travel Arrangements
• 1 - 100 Employee

• General Manager - Madame Tussaud's Touring Exhbition

  • 1990 - 2001

  Responsible for management of all aspects of the touring exhibition, indluding budget and financial targets, design, operation, marketing, PR, commercial spend and HR. Responsible for staffing body of 60 people in each city (Melbourne, Sydney, Singapore). Tight and effective control of AU$1.5 million budget. Led and project managed three successful openings of the touring exhibition in Australia and Singapore, whilst minimizing exposure to financial risks in each city. Responsible for management of all aspects of the touring exhibition, indluding budget and financial targets, design, operation, marketing, PR, commercial spend and HR. Responsible for staffing body of 60 people in each city (Melbourne, Sydney, Singapore). Tight and effective control of AU$1.5 million budget. Led and project managed three successful openings of the touring exhibition in Australia and Singapore, whilst minimizing exposure to financial risks in each city.