Experience

Franklin University

• United States
• Higher Education
• 500 - 600 Employee

• Student Services Specialist

  • Sep 2014 - Present

  *Answering telephone calls, responding to emails, making and confirming admission, academic, and tutoring appointments, workshop registrations, copying and filing, data entry, preparing statistical information reports. *Advise prospective students on Franklin's degree programs and details on the admission process.*Knowledgeable on the academic criteria, policies, and procedures of Franklin University *Provide information on Registrar's office, regarding transcripts, enrollment verification requests; advised students of resources such as degree audits.*Instruct students on Financial aid issues pertaining to students awards, eligibility status, disbursement of aid, documentation requirements, state and federal rules and regulations. *Working effectively with a broad range of constituents within a diverse community *Counsel undergraduate and graduate students in regards to their educational and professional goals

• Suburban Location Assistant

  • Nov 2012 - Sep 2014

  *Inform students on the policies, processes and procedures, which include but were not limited to: admissions, advising, assessment/testing and general financial aid questions.*Assisted the Suburban Advisers by making proactive student outreach calls, informing them to complete their registration for classes, and scheduling appointments with their Advisers. *Contributed with the Registrar offices on verifying class scheduling and course directory for all Suburban locations.*Maintained security of materials and equipment, solved minor technology problems and ensure equipment security.*Collaborated on various functions for students and adjunct faculty from welcome week activities to open house events.

• International Operations Specialist

  • Mar 2012 - Nov 2012

  *Provided administrative support to the Office of International Students and Programs*Greeting students, answering phone calls, responding to emails, completing workshop registration, copying and filing, and data entry.*Computed TOEFL scores for International student.*Prepared documents for scanning and archiving.*Entered statistical information into databases and spreadsheets, generated reports. *Performed web authorizing and web design for OISP Clear space page.



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • May 2010 - Nov 2011

  *Responded promptly and answered/resolved client's inquiries and concerns.*Posted payments to client accounts for fees, and account services.*Performed customer verification and processed application, orders, and requests. *Responded promptly and answered/resolved client's inquiries and concerns.*Posted payments to client accounts for fees, and account services.*Performed customer verification and processed application, orders, and requests.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Settlement Associate

  • Mar 2007 - Dec 2009

  *Responded to customer inquiries pertaining to their shareholder accounts.*Prepared vouchers, invoices, and checks.*Performed data entry for credits, charges, and adjustments on accounts. *Responded to customer inquiries pertaining to their shareholder accounts.*Prepared vouchers, invoices, and checks.*Performed data entry for credits, charges, and adjustments on accounts.