Vickie C.
Certified Professional in Talent Development (CPTD) at ATD CI - The ATD Certification Institute- Claim this Profile
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Bio
Erin Wilson, MBA
I had the pleasure of working with Vickie at U.S. Cellular. She was a Manager of Performance Solutions and I was an Instructor and while I did not report to her directly, I frequently benefited from her leadership. Specifically, I worked with her to develop a level 4 evaluation on a new classroom training method for our new Telesales associates. Vickie helped give me direction and ensured I was receiving appropriate development to successfully complete the evaluation. Working with Vickie on that project confirmed for me just how passionate Vickie is about developing people. It is clear to me that Vickie cares deeply for anyone she supports and leads. She thrives on seeing her people grow and become their best. Vickie is an asset to any leadership team!
Gene Baquet, SPHR
I worked with Vickie as a peer in Performance Solutions at U.S. Cellular. Vickie collaborates well across organizational boundaries to understand the needs of our clients and position the capabilities of our team to achieve their goals. She has depth and breadth in experience as an L&D professional, able to craft strategy and roll up her sleeves to build quality learning solutions, from design to facilitation. Vickie can be relied upon to challenge the status quo and push teams to realize greater possibilities in culture and performance.
Erin Wilson, MBA
I had the pleasure of working with Vickie at U.S. Cellular. She was a Manager of Performance Solutions and I was an Instructor and while I did not report to her directly, I frequently benefited from her leadership. Specifically, I worked with her to develop a level 4 evaluation on a new classroom training method for our new Telesales associates. Vickie helped give me direction and ensured I was receiving appropriate development to successfully complete the evaluation. Working with Vickie on that project confirmed for me just how passionate Vickie is about developing people. It is clear to me that Vickie cares deeply for anyone she supports and leads. She thrives on seeing her people grow and become their best. Vickie is an asset to any leadership team!
Gene Baquet, SPHR
I worked with Vickie as a peer in Performance Solutions at U.S. Cellular. Vickie collaborates well across organizational boundaries to understand the needs of our clients and position the capabilities of our team to achieve their goals. She has depth and breadth in experience as an L&D professional, able to craft strategy and roll up her sleeves to build quality learning solutions, from design to facilitation. Vickie can be relied upon to challenge the status quo and push teams to realize greater possibilities in culture and performance.
Erin Wilson, MBA
I had the pleasure of working with Vickie at U.S. Cellular. She was a Manager of Performance Solutions and I was an Instructor and while I did not report to her directly, I frequently benefited from her leadership. Specifically, I worked with her to develop a level 4 evaluation on a new classroom training method for our new Telesales associates. Vickie helped give me direction and ensured I was receiving appropriate development to successfully complete the evaluation. Working with Vickie on that project confirmed for me just how passionate Vickie is about developing people. It is clear to me that Vickie cares deeply for anyone she supports and leads. She thrives on seeing her people grow and become their best. Vickie is an asset to any leadership team!
Gene Baquet, SPHR
I worked with Vickie as a peer in Performance Solutions at U.S. Cellular. Vickie collaborates well across organizational boundaries to understand the needs of our clients and position the capabilities of our team to achieve their goals. She has depth and breadth in experience as an L&D professional, able to craft strategy and roll up her sleeves to build quality learning solutions, from design to facilitation. Vickie can be relied upon to challenge the status quo and push teams to realize greater possibilities in culture and performance.
Erin Wilson, MBA
I had the pleasure of working with Vickie at U.S. Cellular. She was a Manager of Performance Solutions and I was an Instructor and while I did not report to her directly, I frequently benefited from her leadership. Specifically, I worked with her to develop a level 4 evaluation on a new classroom training method for our new Telesales associates. Vickie helped give me direction and ensured I was receiving appropriate development to successfully complete the evaluation. Working with Vickie on that project confirmed for me just how passionate Vickie is about developing people. It is clear to me that Vickie cares deeply for anyone she supports and leads. She thrives on seeing her people grow and become their best. Vickie is an asset to any leadership team!
Gene Baquet, SPHR
I worked with Vickie as a peer in Performance Solutions at U.S. Cellular. Vickie collaborates well across organizational boundaries to understand the needs of our clients and position the capabilities of our team to achieve their goals. She has depth and breadth in experience as an L&D professional, able to craft strategy and roll up her sleeves to build quality learning solutions, from design to facilitation. Vickie can be relied upon to challenge the status quo and push teams to realize greater possibilities in culture and performance.
Credentials
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Certified Professional in Talent Development
ATD CI - The ATD Certification InstituteMay, 2008- Oct, 2024 -
DDI Certified Trainer
Development Dimensions International
Experience
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ATD CI - The ATD Certification Institute
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Certified Professional in Talent Development (CPTD)
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Apr 2008 - Present
Provide strategic leadership for learning and development initiatives. Work with key stakeholders to assess, identify, prioritize, and measure results of learning deliverables. Projects include test item writing, collaboration on ATD Learning Systems, CPLP competency model, Work Product scoring, categorizing and indexing ATD books, and peer-to-peer and coaching. ♦ Design and facilitate presentations for customer conferences and trade shows ♦ Domestic and international travel ♦ Public speaking experience in various forums, including television, stage, radio, associations, and group functions ♦ Extensive Project Management (PM) experience Software/Program Technologies: ♦ Office 365 (Microsoft Word, Microsoft Excel, Microsoft Power Point Microsoft Access, Microsoft Outlook), Microsoft Project ♦ Various Learning Management Systems (LMS) and Learning Content Management Systems (LCMS) platforms ♦ Captivate, Lectora, and other eLearning authoring tools ♦ Cisco WebEx & Cisco AnyConnect VPN ♦ SharePoint ♦ Skype for Business ♦ Survey Monkey ♦ AMS/Maximo system ♦ WebEx Training Center Show less
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ATD Hawaii
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United States
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Non-profit Organizations
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VP-National Liaison Chapter Advisor
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Nov 2022 - Present
Focus on advancing the ATD Hawai'i Chapter through the credentialing of talent development practitioners. Ensure Chapter compliance with ATD National Chapter Affiliation Requirements (CARE). Broker professional development opportunities and resources for Chapter Board. Connect with other Chapters across the country. Focus on advancing the ATD Hawai'i Chapter through the credentialing of talent development practitioners. Ensure Chapter compliance with ATD National Chapter Affiliation Requirements (CARE). Broker professional development opportunities and resources for Chapter Board. Connect with other Chapters across the country.
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AAA Club Alliance
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United States
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Consumer Services
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700 & Above Employee
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Learning & Development - Travel and Retail
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Jul 2019 - Dec 2020
♦ Responsible for Retail and Travel training business line, including development, design, implementation, and evaluation of learning programs. Leverage technology to design and deliver blended learning, including e-Learning, virtual, and Instructor-Led Training (ILT). Monitor Associate performance, identify areas of opportunity, and recommend appropriate action (e.g., coaching, skill development, job aids, and training). ♦ Managed and implemented redesign of 17 internal courses (Retail Sales Solutions, Travel Sales Solutions, Key Drivers, Intro to Learning Programs, New Hire Onboarding, and ACA & Amazon Hub Partnership.) Result: Survey results showed increase in Associate engagement, on the job performance metrics increase, increased customer survey scores, and stakeholder satisfaction. ♦ Over 100 travel industry courses and/or Certifications/Certificate of Completion. including: ☑ Hilton Travel Professionals Program ☑ Hawaii Visitors and Convention Bureau – Destination Specialist ☑ College of Disney Knowledge ☑ Marriott Hotel Excellence ☑ Travel Agent Academy ☑ The Travel Institute ☑ Pleasant Holidays ☑ Insight Vacations ☑ IATA Show less
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U.S. Cellular
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United States
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Retail
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Regional Training Manager, Performance Solutions
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Jan 2015 - Jan 2017
♦ Oversaw training delivery operations and logistics by aligning goals and resources with strategic business priorities. Successfully implemented redesign of all department training materials. ♦ Managed learning program portfolios, including: ☑ Customer Service Foundations ☑ Retail Foundations ☑ Sales Development Series ☑ Coaching for Performance (CFP) ☑ Fundamentals of Leadership (FOL) ☑ Leading Inclusion for a Competitive Advantage (LICA) ☑ Harassment-free Workplace ☑ Telesales Training ♦ Verified correlation of training impact by showing higher assessment scores, lower attrition rates, increased sales, customer satisfaction scores, and conversion rates. ♦ Department consultant on enterprise project teams to create and execute performance support strategies for Retail, Telesales, and Agent Channel training development. Result: Recommendations for improving programs were successfully implemented and showed a 36% sales increase. ♦ Designed and implemented Instructor observation rubric, Competency Matrix tools, and Project Management Standardization library. Show less
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Midwest Consulting Group
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IT Services and IT Consulting
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200 - 300 Employee
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Sr. Training Consultant
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Jan 2014 - Jan 2015
♦ Recruited to manage $25M initiative for IBM’s web-based Asset Management System (AMS)/Maximo implemented across U.S. and Canada to centralize operations, create efficiencies, control costs, and increase profit margins. Managed cross-functional team of 25, including IT, Coordinators, and Instructors. ♦ Directed design, planning, implementation, and delivery of processes and procedures throughout the U.S. to Executive, Senior Management, Plant Management, Supervisor, Engineering, Operations and Maintenance, and Administrative employees to perform role-specific processes and tasks for business groups including Procurement, Inventory, Contracts, and Work Management. Show less
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PetroSkills | John M. Campbell
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Oil and Gas
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1 - 100 Employee
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Global Training Manager - Instructor Resources
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Nov 2012 - Nov 2013
♦ Directed talent acquisition for global Instructor Resources Department; developed recruiting process strategy utilizing Taleo, job boards, LinkedIn, and Salesforce. Identified, recruited, developed, coached, managed, and maintained pipeline for qualified, high-profile, Subject Matter Experts (SME’s) to become Instructors. Filled 100% of hiring needs. ♦ Managed design and delivery a 5-day course(including instructional materials, Facilitator Guide, Participant Guide, and job aids) for global SME’s being developed as Instructors. Conducted Train-the-Trainers to certify Master Trainers. Course was an introduction to facilitation using principles of adult learning theory and how to engage participants with practical, engaging exercises, and delivered via various methodologies. ♦ Project Management. Show less
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Intertek
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United Kingdom
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International Trade and Development
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700 & Above Employee
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Global ID Manager/Sr. Manager
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Oct 2008 - Apr 2011
♦ Started a Training Department from the ground up with Director of Learning Management. Utilized Project Management skills. ♦ Identified, recruited, managed, and developed a team of Instructors and Instructional Designers (ID) across numerous high-profile projects. Team produced over 100 Instructor-Led Training (ILT) and 50 internal and external eLearning courses. ♦ Managed design and delivery of: ☑ Instructor Led Training (ILT) workshops for international clients, including Management of Change, Leadership for Management, and numerous technical courses. ☑ Internal Online Competency Evaluation and Training initiative, including training the trainers on use of system. ☑ Online course, e-Reporting, a logic/process based electronic media system for multiple platform use (e.g., PC, laptop, PDA). ☑ One-of-a-kind behavior-based defensive driving course, “Driving Safely - On and Off the Job,” - Collaborated with the National Highway Traffic Safety Administration (NHTSA). Resulted in certification by NHTSA for delivery outside of the U.S. ☑ Course materials for a 9-module course for Minimum Industry Safety Training (MIST) in the UK. Company was appointed an Approved Training Provider by OPITO. Design and development of this course garnered an International Design Excellence award. Show less
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DIRECTV
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United States
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Entertainment
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700 & Above Employee
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Sr. Training Specialist in Learning & Performance Solutions
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Jan 2005 - Sep 2008
♦ Facilitated New Hire, Customer Service, Initiative, Technical, Advanced Technical, E-mail Escalations, Case Management, Team Leaders and Managers for Leadership education. ♦ Applied knowledge of learning and cognitive styles to business and instructional needs. ♦ Reviewed/revised training material to assist in reaching performance-based objectives. ♦ Evaluated/assessed instruction and its impact upon both the learners and the business. ♦ Planned, organized, and lead projects of varying levels using resources from work groups. Show less
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Education
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2006 - 2008
Langston University
Bachelor's, Liberal Education
Community
