Experience

Digital Space

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Account Manager

  • Apr 2020 - Present

  Through a consultative-led approach we spend time getting to know you, your business strategies and your users. A market leading end-to-end Managed Cloud Service Provider, Digital Space have the flexibility to deliver a comprehensive range of business-enabling solutions, from consumption-based models through to fully-managed infrastructure and aggregated cloud offerings, as well as managing and operating our own Tier 3+ data centre and MPLS core network. Using our strong heritage and business intelligence, together with proven expertise in established vertical sectors, Digital Space engage with you to offer a truly different way of energising your business operations. Founded in 2004, Digital Space's success stems from both organic growth and strategic acquisitions. Today, Digital Space supports the UK and international needs of over 15,000 clients from its 3 UK-based locations Newark (Nottinghamshire), Winnersh Triangle (Berkshire) and Liverpool Street (London). Show less



GTT

• United States
• Telecommunications
• 700 & Above Employee

• Enterprise Account Manager

  • Apr 2019 - Mar 2020

  GTT connects people – across organizations and around the world and to every application in the cloud. We operate a leading global network and offer a comprehensive portfolio of cloud networking services, providing clients with a better way to reach the cloud. We are committed to delivering an outstanding client experience by living our core values of simplicity, speed and agility. Never before has technology advanced so quickly and you need a company that not only provides a world class service but works with you to ensure you have the support and advice you need to achieve your goals. As an Account Manager at GTT I look after 25 key channel partner clients and work with them to understand not only their mission and goals but also their own customers needs. I do this by ensuring there is regular communication which is transparent and honest, building trust in the relationship and ensuring my customers are excited and passionate about working with GTT. Show less



Vodafone Business

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Regional Retention Manager

  • Sep 2016 - Apr 2019

  Working closely with account managers and key stakeholders to increase customer retention and reduce churn for the East of England and East Midlands region. With a base of over 1000 customers across both Private and Public sectors, contributing £21m annual revenue (£17m from mobile and £4m from fixed) I secured £6m and increased revenue by £1.2m through renewals this FY. Previous FY was £5m revenue secured and £750k increase. Churn has reduced year on year whilst in role from 21% and is currently at 13%. Show less

• Regional Field Account Manager

  • Apr 2015 - Sep 2016

  Managing up to 60 key/complex accounts within the East Midlands region. Holding F2F meetings and having B2B solution based, consultative conversations at all levels to understand each client’s business and personal goals. Sales targets were focused on pipeline generation, TCV and margin, split between mobile and converged new business/growth and also customer retention and churn reduction.

• Telephone Account Manager

  • Feb 2009 - Apr 2015

  Responsible for the relationship of 200 SME customers and targeted on connection growth, customer retention and the upsell and cross sell of strategic products. Customer NPS and lead generation were also measured. I consistently achieved promotor scores on the NPS surveys and was regularly at the top of the leader board for UC lead generation. I also exceeded 200% to target on customer retention on several occasions.

• Customer Service Team Manager

  • Jun 2004 - Feb 2009

• Customer Service Advisor

  • Feb 2002 - Jun 2004