Vicki Morrissey
Service Coordinator at Digicom Office Technology- Claim this Profile
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Bio
Credentials
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ITIL V3 Foundation
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Experience
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Digicom
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Ireland
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IT Services and IT Consulting
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1 - 100 Employee
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Service Coordinator
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Mar 2015 - Present
Logging and scheduling service calls for both Audio Visual and Office Technology clients. Building relationships with our clients while delivering excellent customer service. Managing a diverse group of engineer and subcontractors to ensure our client’s needs are met to a high standard. Liaising with suppliers for quotes. Providing quotes to clients. Processing orders for OT and AV clients. Issuing monthly invoices for all OT meter clients. Resolution of all billing queries. Correction of invoices. Issuing credits. Scheduling all Preventative Maintenance for our managed AV clients. Show less
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BT Ireland
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Ireland
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Telecommunications
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200 - 300 Employee
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Service Manager
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Jul 1999 - Mar 2014
Responsible for proactively maintaining a base of corporate accounts with a multiple portfolio of BT products by building and sustaining a high level of skills based on sophisticated customer handling and superior communication. Moving up to managing my sector’s highest spending customer (revenues of €20m plus per annum) and travelling to my customer’s HQ in the USA for face to face business reviews. Responsible for proactively maintaining a base of corporate accounts with a multiple portfolio of BT products by building and sustaining a high level of skills based on sophisticated customer handling and superior communication. Moving up to managing my sector’s highest spending customer (revenues of €20m plus per annum) and travelling to my customer’s HQ in the USA for face to face business reviews.
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Education
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1997 - 1999
Inchicore VEC
HND and BTEC, Leisure and Recreation Management
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