Vicki Gray

Business Owner at New Chapter HI Services
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Contact Information
us****@****om
(386) 825-5501
Location
Cambridge, US

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Experience

    • United States
    • Construction
    • 1 - 100 Employee
    • Business Owner
      • Jan 2013 - Present

      Cambridge, Massachusetts, United States

    • President
      • Apr 2012 - Present

      Cambridge, Massachusetts Design and implement business policies Handle customer complaints and inquiries Ensure an adequate supply of stationery and equipment for the business Ensure a safe work environment for employees Maintain the business equipment and scheduling repairs whenever necessary Maintain business website and its presence on all social media platforms Determine pay rate and working conditions of the employees and contractors Maintain discipline in the organization and watching over… Show more Design and implement business policies Handle customer complaints and inquiries Ensure an adequate supply of stationery and equipment for the business Ensure a safe work environment for employees Maintain the business equipment and scheduling repairs whenever necessary Maintain business website and its presence on all social media platforms Determine pay rate and working conditions of the employees and contractors Maintain discipline in the organization and watching over employee performance to ensure that organization standards are met. Ensure communication among various contractors Design and develop all marketing and advertising production Developed a procedure for maintaining records Maintain business budget, records and keep track of all income and expenses Ensure that business files are up-to-date and maintain confidentiality of sensitive data Develop reports and presentations regarding the finances and the performance. Participate/Organize/Arrange appointments, meetings, and estimates. Participate in workshops, and continually learning about how to increase revenue

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Practice Coordinator 111
      • Aug 2011 - Aug 2015

      55 Fruit Street Greet and check in patients in a courteous manner Process co-pays and manages appointment schedules Schedule, re-schedule and cancel patient office appointments. Answer telephones, triages calls, and take accurate and detailed messages Receive, sort and deliver patient’s chart to the appropriate staff. Copy and fax all materials in accordance with practice requirements Receive, prioritize, organize and manage information at the front desk

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Model Coordinator
      • Mar 2002 - Nov 2009

      42 Brattle Street Promoted to manager position to recruit, train and supervise 25+ models representative Compiled all timesheets for payroll Established strong relationships to gain support and effectively achieve results Provided timely, courteous and knowledgeable responses to information requests

    • Registration Assistant
      • Mar 2002 - Nov 2009

      42 Brattle Street Planned meetings and prepared welcome packages for new and potential students Managed registration office in the supervisor’s absence Screened and transferred calls and prepared official school correspondence Developed 15-page training manual for newly hired support staff Processed student on-line registration using internal database (Regman) Performed multiple functions to support building responsibilities such as open and close two historic buildings Coordinated… Show more Planned meetings and prepared welcome packages for new and potential students Managed registration office in the supervisor’s absence Screened and transferred calls and prepared official school correspondence Developed 15-page training manual for newly hired support staff Processed student on-line registration using internal database (Regman) Performed multiple functions to support building responsibilities such as open and close two historic buildings Coordinated preparation for quarterly and annual reports and evolution

    • Maintenance Technician
      • Jun 2004 - Apr 2005

      Newton, MA Repaired walls by using fillers to close holes and cracks. Removed old and corroded paint and fixed holes by using fillers. Inspected work site to calculate the material required and timelines. Assisted with handling the tasks of installing moldings, paneling, and dry wall. Maintained a clean and safe work area. Responsible for the daily upkeep and maintenance of an apartment building. Floor care and maintenance using: waxing, stripping and polishing of wood floors.

    • United States
    • Retail
    • 700 & Above Employee
    • Assistant Manager
      • Apr 2000 - Feb 2002

      Brockton, MA Assisted customers with the selection and purchasing of specific merchandise Received merchandise, totaled bill, and calculated payments Reconciled cash and responsible for opening and closing cash drawer Investigated and resolved customer complaints Conducted monthly inventory of all store merchandise Supervised and trained personnel while efficiently carrying out day to day office responsibilities

    • Sales And Marketing Associate
      • Nov 1999 - Apr 2000

      Cambride, MA Operated cash register to complete cash, check, and credit card transaction Stocked and monitored inventory Notified customer of various sales and promotions Served a high with volume of customers in a courteous and efficient manner Effectively interacted with other departments to ensure customer satisfaction

    • Counselor
      • Oct 1996 - Jul 1999

      Cambridge, MA Implemented and support program-wide behavior structure, which allows growth and development for children and adults with disabilities. Provided a safe and nurturing environment for all children Organized and structured activities for children Encouraged students to stay on track with their behavioral plan

Education

  • UMass Boston College of Public and Community Service
    Bachelor's degree, Business Administration, Management and Operations
    2013 - 2019
  • Bunker Hill Community College
    Associate's degree, Business Administration and Management, General
    2008 - 2011
  • Harvard Extension School
    Certificate, Business Communication
    2019 -

Community

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