Experience

Great Plains Health

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Patient Access Scheduling Manager

  • Sep 2019 - Present

  •Developed strategies to promote Great Plains Health Scheduling Department •Managed five direct reports by setting personalized goals, having crucial conversations, and teaching new staff how to schedule patients •Conduct annual performance reviews, new employee orientation and skill assessments •Facilitate unification of departments under mutual goal to schedule patients timely and accurately •Recruit, interview, and hire new staff members •Provide excellent customer service… Show more •Developed strategies to promote Great Plains Health Scheduling Department •Managed five direct reports by setting personalized goals, having crucial conversations, and teaching new staff how to schedule patients •Conduct annual performance reviews, new employee orientation and skill assessments •Facilitate unification of departments under mutual goal to schedule patients timely and accurately •Recruit, interview, and hire new staff members •Provide excellent customer service while managing the scheduling of Great Plains Health patients •Enhanced administrative skills and became proficient in EPIC software utilized by the scheduling department •Verification of patient demographics in compliance with HIPAA rules and regulations Show less



Great Plains Health

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Manager Health Information Management

  • Jun 2018 - May 2019

  North Platte, Nebraska, United States •Led the successful implementation of a Speech Magic software platform •Provided leadership stability in selection, acquisition and education of transcription software systems for HIM •Developed strategies to promote Great Plains Health transcription services •Expanded Great Plains Health's transcription services and operated as a liaison for physicians and office managers from other facilities •Assisted in the planning and education of two successful software programs

• Director Health Information Management and HIPPA Privacy Officer

  • Apr 2016 - Jun 2018

  North Platte, Nebraska, United States •Managed and led team of 25 while providing educational opportunities that improved documentation results and improved turnaround and coding accuracy •Project developer and manager of health information •Built and maintained strong relationships among local physicians, staff and healthcare administrators •Led department of 17 employees that transcribed 4.8 million lines of dictation, coding and release of information •Compliance of Medical Staff Bylaws with state and Joint… Show more •Managed and led team of 25 while providing educational opportunities that improved documentation results and improved turnaround and coding accuracy •Project developer and manager of health information •Built and maintained strong relationships among local physicians, staff and healthcare administrators •Led department of 17 employees that transcribed 4.8 million lines of dictation, coding and release of information •Compliance of Medical Staff Bylaws with state and Joint Commission requirements •Directed planning and development of a scribe for Cardiovascular Service to improve documentation and billing processes •Member of the implementation team that successfully implemented Powerscribe 360, decreasing transcription times reducing report turnaround for Radiology •Developed HIPAA education for Directors, Managers and front-line staff

• Interim Director Health Information Management

  • Nov 2015 - Apr 2016

  North Platte, Nebraska, United States •Prepared and led HIM department in a successful Joint Commission survey in 2016 •Improved relationships with physicians through re-implementing the Equal Access process •Developed a process improvement plan for physician documentation including tip sheets and other resources •Led the development of an EHR Denial Pathway resulting in decreases in denials due to lack of documentation



Mid-Plains Community College

• United States
• Education Management
• 100 - 200 Employee

• Adjunct Professor

  • Aug 2004 - Sep 2011

  North Platte, Nebraska, United States