Experience

The Charity Retail Consultancy

• United Kingdom
• Retail
• 1 - 100 Employee

• Senior Consultant

  • Aug 2018 - Present

  Supporting charities and social enterprises to help make the very best of their retail operations. Www.thecharityretailconsultancy.co.uk Supporting charities and social enterprises to help make the very best of their retail operations. Www.thecharityretailconsultancy.co.uk



Martin House Children's Hospice

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Acting Director of Income Generation

  • Feb 2018 - Aug 2018

  Responsible for manging Fundraising and Retail for Martin House Children's Hospice, covering East, North and West Yorkshire. Managing a team with a varied portfolio (including legacies, events, community, partnerships, trusts, individual giving and trading) to provide strategic direction, leadership and inspiration in order to reach - and exceed - our financial targets. A member of the Hospice's Strategic Management Team, providing input into the overall direction of the charity,

• Head Of Retail

  • Nov 2016 - Aug 2018

  Heading up the Retail operation of the charity, managing a team of over 30 staff and hundreds of volunteers across 12 branches. Responsible for strategy development and delivery, improving processes and performance, innovation and overall team leadership. During my time, Martin House won the sector awards' 'Shop of the Year' for its Skipton branch and was shortlisted for the Community Impact award.



Sue Ryder

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Head of Hospice Fundraising

  • Jan 2015 - Oct 2016

  Leading the Hospice fundraising team of 11 staff and over 100 volunteers in raising local funds to suport the running of the hospice. Working with the Care team to build staff engagement and managing the Communications for the hospice via a marketing officer. Member of the Senior Leadership Team at the hospice. Leading the Hospice fundraising team of 11 staff and over 100 volunteers in raising local funds to suport the running of the hospice. Working with the Care team to build staff engagement and managing the Communications for the hospice via a marketing officer. Member of the Senior Leadership Team at the hospice.



Cats Protection

• United Kingdom
• Non-profit Organizations
• 500 - 600 Employee

• Retail & Trading Manager

  • Sep 2011 - Dec 2014

  Heading up the national retail & trading operations of the UK's leading feline charity. Building a national retail support structure where there had been none previously, through establishing a strategy, systems and procedures as well as recruiting and developing a national team. Increasing shop numbers and profitability through engaging with branch volunteers as well as opening shops directly for the charity. Heading up the national retail & trading operations of the UK's leading feline charity. Building a national retail support structure where there had been none previously, through establishing a strategy, systems and procedures as well as recruiting and developing a national team. Increasing shop numbers and profitability through engaging with branch volunteers as well as opening shops directly for the charity.



Charity Retail Association

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Board Member, Vice Chair, Chair

  • 2007 - May 2014

  Governance, innovation and guidance to the charity retail sector's membership organisation. Voluntary role. Governance, innovation and guidance to the charity retail sector's membership organisation. Voluntary role.



St. Gemma's Hospice

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Fundraising Manager (Trading)

  • Nov 1999 - Aug 2011

  Led the retail operation for Leeds' independent Hospice, moving from 4 shops to 21 which raised a total of over £13m during my time there. Directly managed a central retail support team and responsible for over 40 staff and 500 volunteers. Led the retail operation for Leeds' independent Hospice, moving from 4 shops to 21 which raised a total of over £13m during my time there. Directly managed a central retail support team and responsible for over 40 staff and 500 volunteers.



Crisis

• United Kingdom
• Non-profit Organizations
• 400 - 500 Employee

• Volunteer Services Manager

  • Jul 1997 - Nov 1999

  Provided strategic direction & management for the organisation's volunteer programme. Directly managed volunteer recruitment, training and deployment for the London Open Christmas. Provided strategic direction & management for the organisation's volunteer programme. Directly managed volunteer recruitment, training and deployment for the London Open Christmas.



Oxfam

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• District Retail Manager

  • Nov 1990 - Jul 1997

  Managed a group of 13 shops throughout South Yorkshire through a team of paid and volunteer managers. Managed a group of 13 shops throughout South Yorkshire through a team of paid and volunteer managers.