Experience

Feefo

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Head of Customer Success

  • Feb 2015 - Present

  Feefo helps both consumers and businesses make the right decisions. Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We provide invite-only, verified customer feedback, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.



BAM Agency

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Director

  • Jan 2014 - Feb 2015

  BAM is the UK’s most experienced student marketing agency, connecting brands with the student market for more than 16 years. We specialise in providing a complete student marketing service, from strategy formulation, market research and media planning, through to media buying, campaign delivery and evaluation. Key achievements include:► Played a leading role working with the senior management team to shape the company’s strategic direction and achieve our vision by becoming ranked 4th in the UK’s ‘Great Place to Work’ SME category 2014, and the Best Place to Work in Gloucestershire at the Gloucestershire Business Awards 2014.► Led a full restructure of the organisation’s appraisal and performance management processes.► Recruited and trained a team of 30 employees which played a key role in achieving operational objectives.► Assisted with the planning, communication and implementation of a company wide restructure.► Managed all HR documentation including employment contracts as well as new starter and leaver process.

• Media Relations Manager

  • Nov 2012 - Dec 2013

  Key achievements included:► Project managed the development of a company-wide training programme which resulted in a significant increase in productivity and employee engagement which rose from 52% to 94% within 12 months.► Managed, mentored and motivated a team of 4 direct reports tasked with ensuring clients' marketing campaigns are delivered on time and within budget.► Developed processes to aid the management of campaigns to increase customer service levels► Project managed the development of the company’s internal CRM and core operating systems, liaising with multiple departments to maximise usability► Primary contact for developing key relationships with strategic suppliers, negotiating advertising and sales contract terms.

• Senior Account Manager

  • Apr 2011 - Nov 2012

  Primary Responsibilities included:► Leading a team of regional Sales Executives towards hitting account targets► Leading a team of regional Account Co-ordinators to ensure our accounts are managed effectively and all campaigns are delivered within required time frames

• Account Manager

  • Sep 2009 - Apr 2011

  Primary responsibilities included:► Leading regional sales teams towards surpassing targets and maximising b2b sales ► Building and developing professional relationships with key clients and accounts► Promoting and upselling company products and services to key accounts



Recruit Event Services

• Cheltenham / London, United Kingdom

• Security Supervisor

  • Feb 2007 - Sep 2009

  Primary Responsibilities included: ► Organising staffing and transport for events across the UK ► Leading a series of security teams towards organisational goals, ensuring the smooth running of major sporting and entertainment events across the UK Primary Responsibilities included: ► Organising staffing and transport for events across the UK ► Leading a series of security teams towards organisational goals, ensuring the smooth running of major sporting and entertainment events across the UK