Senior Client Services Manager

• Aug 2021 - Present

Lending Manager

• Nov 2020 - Jun 2021

Senior Customer Service Specialist

• Jun 2020 - Oct 2020

Customer Service Specialist

• Oct 2018 - May 2020

Customer Service Officer

• Aug 2015 - Sep 2018

Customer Service Representative

• Oct 2013 - May 2015

Roles & Responsibilities : • Provide professional, accurate & courteous customer service information relating to traffic infringement procedures & services. • Facilitate the clearance of debts by providing payment options. • Advising the public of their rights & obligations under relevant acts. • Arranging & negotiating part payments within business guidelines. • Providing advice in relation to council processes to members of the public, financial counselors, solicitors, police officers & council staff. • Data entry & call summary recording into relevant systems. • Help to achieve the contractual departmental & client goals for the state government.

Sales Manager

• Jan 2012 - Jun 2013

Roles & Responsibilities :• Sales management.• Client relationship management.• Supervised a portfolio of 19 bank branches with 33 Financial Executives.• Strategic planning on sales activities.• Product training & presentations.• Customer & client servicing.• Motivating sales staff.• Training internal & external staff.• Chairing a sales review meeting.• Developing sales scripts & training modules.

Local Area Sales Support

• Nov 2008 - Dec 2011

Roles & Responsibilities :• Customer & client servicing.• Sales management.• Supervised a portfolio of 7 bank branches with 13 Financial Executives.• Sales staff motivation. • Strategic planning on sales activities.• Product training & presentations.

Management Trainee

• May 2007 - Oct 2008

Roles & Responsibilities :• Customer & client servicing.• Product training & presentations.• Sales staff motivation. • Strategic planning on sales activities.• Preparation of sales materials & tools.• Member of corporate communications / branding department for charity events.

National Cricket Player

• Jan 2000 - Dec 2008

Sales Executive

• Feb 2004 - Jan 2008

Roles & Responsibilities : • Managing cricket store including inventory handling & stock takes. • Selling & promoting cricket equipment to individuals, club, state & corporate teams. • Contributing ideas for upcoming tournaments & new product features. • Managing roadshow events during major cricket tournaments. • Preparing invoices & cover notes. • Packing & dispatch of equipment for respective teams. • Repairing / preparing old / newly purchased cricket bats for use. • Sourcing for sponsors for kid’s cricket tournaments.

Audit Assistant

• Jan 2006 - Feb 2006

Roles & Responsibilities : • Performed reviews and audit procedures for all balance sheet accounts to ascertain the appropriate accounting treatments, including review of balance sheet reconciliations. • Prepared memos to outline the technical issues and provide appropriate accounting solutions in accordance with the appropriate accounting standards or legislations. • Reviewed statutory financial statements to ensure compliance with applicable accounting standards and regulations. Roles & Responsibilities : • Performed reviews and audit procedures for all balance sheet accounts to ascertain the appropriate accounting treatments, including review of balance sheet reconciliations. • Prepared memos to outline the technical issues and provide appropriate accounting solutions in accordance with the appropriate accounting standards or legislations. • Reviewed statutory financial statements to ensure compliance with applicable accounting standards and regulations.