Experience

IER Pty Ltd

• Australia
• Market Research
• 1 - 100 Employee

• Market Research / Administration and Office Support

  • Apr 2023 - Present

  - Assisting in the preparation of infographics and research reports - Preparation for research staffing in the field - Briefing, proofing and distribution of surveys - General survey updates and management - Attending events to support our field research teams. - Collaborate with team members to ensure project deadlines are met. - Other general administrative tasks as assigned by team leader. Result Achieved - Assisted with the Manager achieve event report and project management. - Consistently meeting with a deadliness projects/events. - Reorganize situations, taks, actions and results. - Build relationships with high potential indivuduals. - Monitoring progress regularly. Show less



Surf Dive 'n Ski

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Assistant to Sales Manager

  • Oct 2018 - Jul 2023

  - Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store. - Offers face to face advice to customer on the store’s products; demonstrate good product knowledge to customers on key promotions and offers - Manage cash payment systems in accordance with company procedures and policies; process returns and refunds as required in line with company procedures - Greet and meet all the customers as soon they walk through the door; carry out stock replenishment; ensure all areas of the store remain tidy at all times Result Achieved - Promoted with the Manager achieve the target per day - Best converting percentage of WRAPs; Customer service with high performance and focus on IPS - Capacity of monitoring team member and running the day - Created and monitoring our targets Show less



Healthcare

• Human Resources Services

• Customer Service Specialist

  • Mar 2017 - Apr 2018

  - Selling insurance health; responsible for customer service after selling; organizing documents from clients and preparing the check list information that they have to give to us before sold; filling in the CRM clients and spreadsheet about the customer service. Helping the clients with any doubts about the insurance after using the product. Result Achieved - Responsible for all the account and solutions. - Responsible for structuring quality interaction with the teams involved with the external agencies to improve customer satisfaction and recovery from the overdue customers. Show less



Shopper.com.br

• Brazil
• Retail
• 200 - 300 Employee

• Quality and Customer Retention

  • May 2015 - Mar 2017

  - Customer prospection, getting contact directly for fidelity; customer data control; disclosure of the company in external environment. Responsible for adding the results of the month about the client’s propagation. Result Achieved - Attracting new Customers - Opening new opportunities for business - Customer prospection, getting contact directly for fidelity; customer data control; disclosure of the company in external environment. Responsible for adding the results of the month about the client’s propagation. Result Achieved - Attracting new Customers - Opening new opportunities for business



Center Panos Artesanato

• 1 - 100 Employee

• Marketing Assistant

  • Dec 2015 - May 2016

  - Working in marketing area, atendenting by E-commerce; helping elaborate budget spreadsheet; following finance and marketing performance; close accounting review and marketplace survey. Disclosure in the Market company procedure in the social media (facebook, websites, AdWords) and external environment (advertisement and meeting). Customer Service; sales; preparing the check after open the store; marketing for prospective clients and ensuring repeat business. Result Achieved - Implementation of a new renegotiation product for customers by E-commerce Show less



MyHub Coworking

• Brazil
• Facilities Services
• 1 - 100 Employee

• Customer Service and Administration Officer

  • Jun 2014 - Dec 2015

  - Working in Administration area, upgrade and following Customer data and supplier; customers and supplier prospection; analyze prices, opponent and opportunity. Finalize contract and levy finishing the control schedule and meeting. Customer Service; Acting in the disclosure of the company in the market, through social media (facebook, website) and in the external environment (events, meetings, advertisements); Implementation of internal and external projects (lectures, company projects - CRM and events. Result Achieved - Improvement of the renegotiation product for customers with overdue credit cards - Direct contact with the Business Architecture and Product team Show less