Vicente Piña
System Engineer II at InComm- Claim this Profile
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English Professional working proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Doric Quant
I have had the pleasure of studying alongside Vicente for a number of years at Devry University and can confidently say that he is one of the most dedicated and hardworking persons I have had the pleasure of getting to know. Vincente has always shown an ability to juggle multiple tasks while maintaining the highest quality in his work and he has consistently gone above and beyond to ensure that projects were completed on time and to the highest standard. Moreover, Vicente's positive attitude and exceptional communication skills makes him an asset to any organization. I have no doubt that he will continue to excel in his future endeavors and would highly recommend him to any potential employer.
Cully Waggoner
Vicente was a co-worker of mine. While he was not on my Team at Inktel, I wish he had been. I noted that he was always productive in a sometimes stressful call center environment. He was always a Team Player and always willing to help out his fellow associates.
Doric Quant
I have had the pleasure of studying alongside Vicente for a number of years at Devry University and can confidently say that he is one of the most dedicated and hardworking persons I have had the pleasure of getting to know. Vincente has always shown an ability to juggle multiple tasks while maintaining the highest quality in his work and he has consistently gone above and beyond to ensure that projects were completed on time and to the highest standard. Moreover, Vicente's positive attitude and exceptional communication skills makes him an asset to any organization. I have no doubt that he will continue to excel in his future endeavors and would highly recommend him to any potential employer.
Cully Waggoner
Vicente was a co-worker of mine. While he was not on my Team at Inktel, I wish he had been. I noted that he was always productive in a sometimes stressful call center environment. He was always a Team Player and always willing to help out his fellow associates.
Doric Quant
I have had the pleasure of studying alongside Vicente for a number of years at Devry University and can confidently say that he is one of the most dedicated and hardworking persons I have had the pleasure of getting to know. Vincente has always shown an ability to juggle multiple tasks while maintaining the highest quality in his work and he has consistently gone above and beyond to ensure that projects were completed on time and to the highest standard. Moreover, Vicente's positive attitude and exceptional communication skills makes him an asset to any organization. I have no doubt that he will continue to excel in his future endeavors and would highly recommend him to any potential employer.
Cully Waggoner
Vicente was a co-worker of mine. While he was not on my Team at Inktel, I wish he had been. I noted that he was always productive in a sometimes stressful call center environment. He was always a Team Player and always willing to help out his fellow associates.
Doric Quant
I have had the pleasure of studying alongside Vicente for a number of years at Devry University and can confidently say that he is one of the most dedicated and hardworking persons I have had the pleasure of getting to know. Vincente has always shown an ability to juggle multiple tasks while maintaining the highest quality in his work and he has consistently gone above and beyond to ensure that projects were completed on time and to the highest standard. Moreover, Vicente's positive attitude and exceptional communication skills makes him an asset to any organization. I have no doubt that he will continue to excel in his future endeavors and would highly recommend him to any potential employer.
Cully Waggoner
Vicente was a co-worker of mine. While he was not on my Team at Inktel, I wish he had been. I noted that he was always productive in a sometimes stressful call center environment. He was always a Team Player and always willing to help out his fellow associates.
Experience
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InComm Payments
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United States
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Financial Services
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700 & Above Employee
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System Engineer II
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Dec 2019 - Present
Enhanced File Transfer Management- Manage the FTP capabilities of the entire organization- Participate in the onboarding projects of new internal/external processes that would use the GlobalScape application- Troubleshoot application issues that may arise with internal/external partners- Innovate new ways to streamline already existing processes to be more efficient and cohesive to alleviate resources from the application server- Be a focal point of knowledge for questions regarding Managed File Transfer related inquiriesInfrastructure operations- Assist with new data protection intergration in new Data Center- Assist with backup/Restore tickets for servers within the different Datacenters- Assist internal teams in matters outside of file transfers and the GlobalScape application- Effectively research innovative ways to process complex request- Maintain amicable relations with internal teams Show less
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System Engineer
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Sep 2017 - Dec 2019
File Transfer Management:-Manage the File transfer jobs for both internal and external customers-Create sftp sites for new external clients, as well as automated jobs for new processes-Adhere to PCI compliant policies regarding sensitive file transmissions-Assist with all issues related to file transfersMFT Admin:- Maintain up to date status for Globalscape Enhanced File Transfer application- Manage and modify both secure and unsecure EFT instances and their automated jobs- Participate in projects related to EFT instances Show less
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IT Service and Support Analyst, II
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Aug 2015 - Sep 2017
Environment Monitoring:-Using Splunk, Opsview, SiteScope, Solarwinds monitoring software to monitor transaction and network health of numerous clients such as SoftBank, Google, Amex, GreenDot, etc.-Effectively managing production impacting incidents until resolution-Escalating Service now tickets, internal/external emails/calls to appropriate teams for investigation and resolution-Communicating with different levels of management with both internal and external partiesAdministrative task:-Adding new websites and servers to Opsview Monitoring-Processing request for password changes, unlocking accounts, adding users to groups and temporary elevated access through active directory-Perform approved file transfers for changes that would affect transaction,development and/or production environment Show less
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TigerDirect Business
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United States
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Computer Hardware Manufacturing
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300 - 400 Employee
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Business Account Manager
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Jan 2014 - Jul 2015
Account Management -Remedied and managed any and all issues clients encountered with their orders -Informed clients of any upcoming trends in technology that might affect their businesses e -would suggest products or certain brands that might benefit client in budget, maintenance, management, etc. -With big projects of large quantity or value, process registrations with manufacturers to receive registered pricing Prospecting and Growth -Prospect potential clients to see if they qualify for account -Reconnect with dormant accounts to either gain relationship or find cause of inactivity -Gain knowledge in different aspects of technolgy through transactions with diffferent clients,vendors, Business Consultants, Manufacturers, etc. Show less
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Inktel Contact Center Solutions
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United States
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Outsourcing and Offshoring Consulting
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400 - 500 Employee
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Customer Service Specialist
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Oct 2011 - Jul 2013
Resolution Management: -Utilized Remedy ticketing system to Create, resolve and follow-up on issues -Knowledgeable in escalating and formatting issues to the correct department Online Order Servicing: -Fulfilled all aspects of online ordering on WalMart.com -Provided support for an average of 60 customers per day, with nearly 90% resolution -Documented and escalated trending online issues to appropriate departments Resolution Management: -Utilized Remedy ticketing system to Create, resolve and follow-up on issues -Knowledgeable in escalating and formatting issues to the correct department Online Order Servicing: -Fulfilled all aspects of online ordering on WalMart.com -Provided support for an average of 60 customers per day, with nearly 90% resolution -Documented and escalated trending online issues to appropriate departments
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Rent-A-Center
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United States
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Retail
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700 & Above Employee
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Customer Account Representative
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Feb 2007 - Nov 2010
Rental Agreement Negotiations: -Managed nearly 100 rental accounts throughout Miami-Dade area -Scheduled delivery, assembly and pick-up on rented properties -Rented products for events hosted by American Airlines Arena, Miami Beach Convention, and numerous Corporations Rental Goods Maintenance: -Arranged the layout of the store in adherence to Company standards -Responsible for layout, upkeep, maintenance, troubleshooting of technology products -Assisted Managers of the store with some of their duties Collections: -Settled Payment negotiations and renewal schedule for clients on Delinquent Agreements -Investigated potential leads on delinquent rental contracts with skip trace Show less
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Education
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2011 - 2013
DeVry University-Florida
Associate of science Network Systems Administration, Computer Systems Networking and Telecommunications
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