Experience

Upaya - The Solution Inc.

• United States
• Software Development
• 1 - 100 Employee

• Functional Lead

  • May 2017 - Present



NetSuite

• United States
• Software Development
• 700 & Above Employee

• Team Lead

  • Jan 2013 - Mar 2017



NetSuite Philippines, Inc

• SENIOR TECHNICAL SUPPORT SPECIALIST

  • Oct 2010 - Jan 2013

  - Assists clients in resolving functionality issues for the NetSuite ERP Software - Handling Accounts Receivable and Order Processing concerns - Assists clients in resolving functionality issues for the NetSuite ERP Software - Handling Accounts Receivable and Order Processing concerns



SYKES Asia, Inc

• TECHNICAL SUPPORT ENGINEER

  • Apr 2007 - Oct 2010

  - Assisted clients in resolving functionality issues for Microsoft Dynamics Great Plains 8.0, 9.0, 10.0 and 2010. - Received award for Best Technical Support Engineer for FY 2008 for outstanding performance. - Promoted to Senior Technical Support Engineer to serve as mentor to fellow TSEs - Microsoft Certified for Dynamics GP 2010 Financials - Microsoft Certified for Dynamics GP 2010 Inventory and Order Processing - Highly motivated and very hardworking technical support engineer with three years of experience ERP-related issues, particularly with Microsoft Dynamics GP Show less



SYKES Asia, Inc

• QUALITY COORDINATOR

  • Feb 2004 - Aug 2006

  - Conducted e-mail monitoring for agents and provides feedback to continually improve training effectiveness and thereby improve e-mail performance. - Submitted and presented weekly and monthly reports dealing with the overall performance of the agents as a whole.

• CUSTOMER SERVICE REPRESENTATIVE

  • Jun 2003 - Feb 2004

  - Handled customer concerns and inquiries such as password recovery and sign-in troubleshooting through e-mail correspondence.