Experience

Great Southern Bank

• United States
• Banking
• 500 - 600 Employee

• Personal Banker

  • Sep 2021 - Present

  • Responsible for attaining sales goals, providing customer support and service, and developing customer relationships. • Meet or exceed all production goals, Banking Center Associate Standards, and regulatory requirements. • Implements and administers procedures to attain established performance goals set forth by Management. • Develops customer relationships by identifying needs and making appropriate recommendations for products and/or services. • Expands existing relationships and attracts new business by seeking referrals from all customers and soliciting products and services by phone • Consistently and accurately uses CRM program in various capacities, including customer profiling. • Provides professional, courteous service to all customers including opening new accounts and processing loan requests. • Maintains a strong working knowledge of and ensures full compliance with all applicable banking regulations. • Maintains confidentiality of customer account information, security alarm codes and general codes used within the facility. • Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. • Performs new account opening. Show less



DolarToday

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Editor

  • Jan 2016 - Nov 2020

  • Evaluated and reviewed the programs and procedures to ensure compliance with company regulations. • Analyzed social metrics and marketing campaigns to encourage reader loyalty. • Established an editorial calendar that assisted in the timely posting of digital publication content. • Suggested modifications that were necessary before the digital publication of content. • Approved the design of the digital publication of content. • Selected the stories and images to be published. • Discussed with the editorial committee any errors, modifications, or adjustments of a publication. • Analyzed, Investigated, observed, and conducted interviews to gather the testimony of observers and witnesses to events for regional, national, and international content. • Attended press conferences and events directed for the media on behalf of Dólar Today, to obtain interviews and important information about specific news. • Wrote titles and headings following the SEO parameters when working with digital content. Show less



InterAmerican Trends

• Washington D.C. Metro Area

• Social Media Director

  • Apr 2015 - Sep 2019

  • Used marketing analytical techniques to gather information from social network traffic and web positioning of the company on all social media platforms. • Segmented the target audience and determined the most suitable market to approach them. • Prepared detailed reports on the volumes of readers, the experience of the targeted audience and observation of the competition. • Contributed to the development of Online Marketing and the client’s outreach strategies. • Guaranteed that the content to be shared is adjusted to the established strategies and parameters, as well as to the voice and personality defined for the company. • Increased the presence of the brand (Client), product or service in social networks. Monitored the internet activity of the competition to measure its impact and influence. • Developed and maintained a social media editorial calendar, which highlighted important dates to be considered in the production of content that was attractive enough to captivate the community. • Investigated and analyzed the target audience, as well as their habits and preferences. • Worked in conjunction with the Graphic Designers in the creation of visual content, such as images and videos to be disseminated on social networks. • Planned and executed the communicational campaigns directed to the different platforms. • Prepared weekly and monthly reports on activity in social networks. • Managed Public Relations with journalists, media and interested third parties representing the clients. Show less



Alcaldia de Iribarren

• Venezuela
• Government Administration
• 100 - 200 Employee

• Jefe de comunicaciones

  • Feb 2014 - Apr 2017

  • Designed a general communication strategy in institutional propaganda. • Responsible for the analysis and development of the speeches and communication strategy of the directors of each department of the mayor's office. • Managed all the institutional social networks of the mayor's office (@tuciudadideal) and the mayor's personal account (@AlfredoARamos). • Managed Public Relations with the media, journalists and citizens representing the Mayor's Office. • Planned and executed communication campaigns directed to the media and different web platforms. • Wrote informative and detailed press releases for the mayor's office. • Managed human resources and work groups that were part of the communication structure such as directors, Community managers, journalists, and employees. Show less