Vibha Shetty
Logistics Officer at Everest Metal Industries L.L.C- Claim this Profile
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English Full professional proficiency
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Hindi Full professional proficiency
Topline Score
Bio
Credentials
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Train The Trainer Program
Taj Lands EndApr, 2007- Nov, 2024
Experience
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Everest Metal Industries L.L.C
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United Arab Emirates
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Logistics Officer
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Jul 2018 - Present
• Achieving high level of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods • Identified and pursued opportunities to increase business through new / existing clients thereby inclining market share by ensuring client satisfaction • Initiated, cultivated and fostered relationships with Clients, Suppliers and functional team • Managed controllable costs to ensure adherence to budget guidelines and expectations • Create and support client retention strategies for customers • Ensure shipments and inventory transactions accuracy • Handling & maintaining export shipments entries in CRM and ERP system Show less
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Bose Corporation
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Store Incharge
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Mar 2012 - Jun 2017
Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized. Focused on maximizing the customers shopping experience. • Forecasting and generating business plans / marketing strategies / liasoning through market research, knowledge, trend and competitors • Multi-tasking and build relationship with back end team / distribution department for e-mail marketing / social media programs / channel promotion to spur growth and attract new customers • Monitoring employee & store performance against budget & proactively identify solutions to close performance gaps, if any • Planning, coordinating and proposing ideas for Marketing events / GITEX • Achieved 12% traffic conversion for against benchmark of 9% as a brand • Exceeding budget by 21% for 1st half of 2017 • Screening candidates for initial interview and helping HR in the hiring and joining process • OJT of new team members / conducting regular Training, Development, Coaching & mentoring sessions for existing team members • Developed and promoted 7 team members to supervisor and 2 assistant managers to store manager level • Introduced the concept of “Daily Quick Connect Meetings” which brought about both employee and customer recognition with great efficacy KEY SKILLS & COMPETENCIES : Proven track record of increasing sales and turnover Experience of managing KPI and performance management Able to inspire store staff to keep ahead of competition Show less
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Bose Corporation
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Senior Demonstration Specialist & Store In charge
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Jun 2009 - Mar 2011
This position is responsible for the day to day management of this up market Bose Retail Store in accordance with overall company policy, which involves managing staff, finding new ways to improve sales, and meeting customer demands on a day to day basis. KEY RESPONSIBILITIES : The major focus is to improve the commercial performance of the store by increasing its overall turnover and maximizing sales & profitability. Ensuring that the store meets monthly turnover and operates at full potential. Identification, understanding and meeting customer demands in order to provide an excellent Bose experience Managing the Demonstration Specialists. This includes inspiring, motivating and leading them to higher levels of achievement on an on-going basis. Ensuring that all team members have on-going training and development Ensuring that the store reflects the image of Bose stores by paying strict attention to housekeeping and merchandising requirements along with timely Inventory replenishment. Daily sales management of call cycles ACHIEVEMENT : The Team and I together accomplished Rs. 2.25 Crore worth of Business in the 1st year of operations also winning ourselves a Super Achiever’s Title. Show less
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Duty Manager
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Nov 2007 - Jun 2009
• To ensure a smooth and efficient running of the Hotel operation & all guests / visitors receive optimum level of service and care at all times • To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation • Collaborate with hotel team members to establish and implement services / programs that meet or exceed guest expectations • To set a high example in regard to Courtesy, Performance, Attitude, Leadership, Guest relations, observance of the house rules, Management and interdepartmental co-operation • Supported IT in the PMS Maintenance, Configuration and Interface Management • Provides functional assistance and direction to all departments • Make time to interact with Guests, Solicit feedback and build Relationships • Managing team, setting objectives, probationary reviews, appraisals and training Show less
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Taj Hotels
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India
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Hospitality
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700 & Above Employee
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Guest Relations Executive / Rooms Control Executive and Inventory Management
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Nov 2005 - Oct 2007
KEY RESPONSIBILITIES : PRE INSPECTION: Ensuring the perfect environment and quality niche required for the top-notch clients of the company. INTERPERSONAL SKILLS: Ensuring the clients acclimatization with the Taj, its ambiance and generating a comfort zone. QUERY & COMPLAIN MANAGEMENT: My skill sets enables me to patiently & politely interact and proactively give amicable & desirable solution for the problem ACTIVITIES : Devised and induced a strategy for the corporate and top notches. Designed software in assistance with the software team to maintain ‘Guest history’, their preferences and personal details to provide them with personalized service. Designed and Introduced ‘Economic Value Added’ floor for the Single Lady travelers by providing them with extra lady amenities and ensuring them their privacy and security. Induced a ‘Repeat Guest’ program for the guest who are on their 10 th , 25th, 50th & 100 th visit by upgrading them to a Suite and providing special amenities to make themfeel recognized and important thus Pampering their Ego. ORGANISATIONAL SKILLS: Concerts: (Roger Waters) Conferences: (Citi Bank, ICICI Bank) Fashion Shows: (Rohit Bal, Geeta Nair) Awareness Program: (Diabetes Awareness Program) I had planned, implemented, organized, commented and presented the above events with flawless execution. Show less
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British Airways
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United Kingdom
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Airlines and Aviation
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700 & Above Employee
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Senior Customer Service Executive
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Jun 2005 - Nov 2005
KEY RESPONSIBILITIES : Maintaining proper co-ordination with other departments .for special guest request Maintaining an effective customer database for personalized attention in order to exceed guest expectations. Preparing itinerary for guest Assisting senior citizen to book their tickets and baggage queries KEY RESPONSIBILITIES : Maintaining proper co-ordination with other departments .for special guest request Maintaining an effective customer database for personalized attention in order to exceed guest expectations. Preparing itinerary for guest Assisting senior citizen to book their tickets and baggage queries
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Education
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2003 - 2004
Aviation and Hospitality Management
Diploma in Hotel Administration & Aviation, Hospitality -
2000 - 2004
Swami Vivekanand College of Arts Commerce & Science
Bachelor of Arts (B.A.), Psychology - Human Science
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