Experience

BERLIAN ABADUA SATU, PT

• Indonesia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Jul 2021 - Present

  - Translating documents and verbal from Indonesian to Japanese, and English (Vice versa) - Managing incoming calls and customer service inquiries - Generating sales leads that develop into new customers - Identifying and assessing customer needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Handle customer complaints, provide appropriate solutions and alternatives within the time limits - Keep records of customer interactions, process customer accounts, and file documents Show less



PT. SANTOMO RESOURCES INDONESIA

• West Jakarta, Jakarta, Indonesia

• Personal Assistant for Japanese Expatriate

  • Oct 2020 - Mar 2021

   Organizing personal commitments including travel or personal care  Collating and filing expenses, then reporting to company  Handle basic home living maintenance  Cooking the home made Japanese Cuisines  Teaching Bahasa Indonesia and introduce Indonesian Cultures  Organizing personal commitments including travel or personal care  Collating and filing expenses, then reporting to company  Handle basic home living maintenance  Cooking the home made Japanese Cuisines  Teaching Bahasa Indonesia and introduce Indonesian Cultures



H.I.S. International Tours Inc.

• United States
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Business Support Executive

  • Nov 2018 - Aug 2020

   In charge of the quotations and developing tour products for destination of Australia and New Zealand  Deal with a local suppliers (DMC – Destination Management Company), airlines and hotels Conducting product knowledge training activities for internal staff, in collaboration with the Tourism Board of the related countriesPrepare and create weekly news content about traveling and general knowledges of Australia and New Zealand Crew of Banzai Eaters Youtube channel program of HIS Travel Indonesia Head of project and conceptor of the paid webinars of HIS Travel Indonesia Show less

• Business Development Assistant

  • Mar 2017 - Nov 2018

   Support the company’s product distribution and sales to wider range the marketing place To build business relationships with other companies such as Banks, E-commerce and Fintechinstitutions. Having got partnership & colaborated with : DBS, UOB, BCA, Mandiri, MUFG, Danamon, SMBC, Tokopedia, Blibli, Traveloka, OVO, and Gopay Prepare bundling products with attractive promotions Compile and sort customer databases, in order to ease dissemination of the latest information about products and promotions through email and SMS blasts Show less

• Front Desk Staff - Travel Consultant

  • Aug 2015 - Mar 2017

   Handling walk in customers, calls and mails Handling company inquiries such as : Company gathering, outing, business trip, and employee reward Handling some Indonesian celebrity trip inquiries to Japan  Handling study tour inquiries to Japan  Apply for travel documents for clients, such as passport, and visa