Experience

Henderson-Russia

• Retail
• 1 - 100 Employee

• Head of System Administration

  • Mar 2016 - Present

  • Lead, manage and develop the System Administration team• Providing direction for data centre deployment, network management, security and monitoring• Establishing for system administrators, objectives, and development procedures• Сontrol and coordination of projects of System Administration team• Develops an annual budget plan

• System Administrator

  • Jan 2013 - Mar 2016

  • Administer the Active Directory environment, DHCP, DNS, Exchange 2013, MSSQL Server• Provide support for Microsoft Windows 2008/2012 R2 Servers• Managing and deploying Hyper-V Virtualized Environment• Managing HP Rack Servers and Storages• Fixing hardware issues related to HP• Use of a wide range of software applications and tools to diagnose and resolve issues• Act as second tier of support to help desk technicians

• Head of Technical Support Team

  • Sep 2011 - Jan 2013

  • Lead, manage and develop the Support team• Provide training for users and IT staff on technologies, software, and processes• Assist with strategic planning, design and suggestions for new day to day processes• Interpret and develop policies, procedures, and guidelines for the technical support team• Provide management and training team in industry best practices for efficiency and impact• Develops an annual budget plan

• Senior Technical Support Specialist

  • Feb 2011 - Sep 2011

  • Plans and implements upgrades of new software and hardware• Oversee the planning, installation, control and maintenance of the company’s computers• Prepares documentation, training plans for the technical support team• Demonstrations of new functionality or extensions of existing functionality• Performs installations and upgrades for various operating systems and applications• Offering technical support on-site or via phone or email• Performs testing of new hardware/software Show less

• Technical Support Specialist

  • Feb 2009 - Feb 2011

  • Performs installations and upgrades for various operating systems and applications• Repairs computer equipment, peripherals and hardware• Offering technical support on-site or via phone or email• Maintains inventory of computers and related peripherals• Performs testing of new hardware/software• Submits warranty replacement requests for computers, laptops and peripherals