Senior Community Manager / Account Manager

• Oct 2019 - Present

Community Manager

• Oct 2017 - Oct 2019

Creative Copywriter / Translator

• Oct 2016 - Oct 2017

Store Manager

• Apr 2013 - Oct 2016

• Deliver excellent service to ensure high levels of customer satisfaction.• Motivate the sales team to meet sales objectives by training and mentoring staff.• Execute promotions to attract new customers, expand store traffic, and enhance profitability.• Respond to customer complaints and concerns in a professional manner.• Ensure store compliance with health and safety regulations.• Develop and arrange promotional material and in-store displays.• Conduct performance… • Deliver excellent service to ensure high levels of customer satisfaction.• Motivate the sales team to meet sales objectives by training and mentoring staff.• Execute promotions to attract new customers, expand store traffic, and enhance profitability.• Respond to customer complaints and concerns in a professional manner.• Ensure store compliance with health and safety regulations.• Develop and arrange promotional material and in-store displays.• Conduct performance appraisals for the staff.• Undertake store administration duties such as managing store budgets and updating financial records in reports.• Monitor inventory levels and order new items. NAMED STORE EMPLOYEE OF THE YEAR 2013, 2014 & 2015 Show more Show less