Experience

Source One Technical Solutions
• IT Services and IT Consulting
• 1 - 100 Employee
• IT Laboratory Engineer

  • Oct 2020 - Present

Paul Brother's Auto Body
• Auto Body Assembler

  • Nov 2018 - Mar 2020


Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Analyst

  • Dec 2015 - Jun 2018

  Level 2 Help Desk\IT Technician to support Johnson & Johnson clients. Responsibilities include handling & resolving Help Desk\IT troubleshoot tickets, PC refresh for existing clients, build & image client Desktops & Laptops for new clients, and follow-up with clients to verify computer equipment is in working fashionably. Handling FOTS incidents off-peak hours. VIP Tech Role- Handle VIP ticket calls promptly. Level 2 Help Desk\IT Technician to support Johnson & Johnson clients. Responsibilities include handling & resolving Help Desk\IT troubleshoot tickets, PC refresh for existing clients, build & image client Desktops & Laptops for new clients, and follow-up with clients to verify computer equipment is in working fashionably. Handling FOTS incidents off-peak hours. VIP Tech Role- Handle VIP ticket calls promptly.



CompuCom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Deskside Support Technician

  • Sep 2012 - Dec 2015

  Level 2 Help Desk\IT Technician to support Johnson & Johnson clients. Responsibilities include handling & resolving Help Desk\IT troubleshoot tickets, PC refresh for existing clients, build & image client Desktops & Laptops for new clients, and follow-up with clients to verify computer equipment is in working fashionably. Handling FOTS incidents off-peak hours. VIP Tech Role- Handle VIP ticket calls promptly.

• IT Support Technician

  • Aug 2012 - Aug 2012

  Finalized Disconnect and Re-Connect Project for Wells Fargo renovation moves. Disconnect client desktop computers and placed keyboard, mouse, and wired accessories in zip lock backs for T&N moving service to move equipment to appropriate locations. Finished up by re-connecting client computer equipment and then ensured network connectivity.



Advanced Technology Services

• United States
• Individual and Family Services

• Level 1 Technician

  • Nov 2011 - Jul 2012

  Fulfilled Laptop/Desktop client Refresh to campus wide clients. Unpacked and imaged new PC equipment. Proficient with business HP Desktops (models 6000, 6200, z400, & z800) and HP Laptops (models 6710,6555,6550,6560, 8510, & 8560). Performed backup and restoration of client’s data to new PC equipment. Promised compatibility with VMware of Windows XP mode in Windows 7 for clients running legacy business applications. Ensured that clients are satisfied with setup and troubleshoot issues if needed. Resolved troubleshoot ticket requests to keep on-going business workflow. Supported other team members to ensure that other technical issues are resolved to keep clients satisfied with IT support. Show less

• IT Support Technician

  • Apr 2011 - May 2011

  Assisted with Wachovia/Wells Fargo integration of software upgrades. Removal of timeworn equipment: CAPS devices, printers, UPS, and servers. Verified that network and business applications are working conditions after initial de-commission of network server. Provided IT support to client co-workers. Assisted with Wachovia/Wells Fargo integration of software upgrades. Removal of timeworn equipment: CAPS devices, printers, UPS, and servers. Verified that network and business applications are working conditions after initial de-commission of network server. Provided IT support to client co-workers.



Keystone Technical Institute

• United States
• Higher Education
• 1 - 100 Employee

• Assistant Network Administrator

  • Oct 2010 - Mar 2011

  Conducted (CAT-5&6) network wire and wired (10/100 Gig) or wireless (G&N) routers and (24-port 10/100/1000 Gig) switch installments, maintained (Dell Optiplex, Vostros, and other brands) of computers (removal of malware, anti-virus and OS updates, installments of computers into server-client production, troubleshoot computers with hardware, software, and network issues. Tested VM(Virtual Machines) to complete server migration of users and files, file and user permissions, printer deployments, and implemented migration of users and passwords from Windows 2003 to 2008 server domain (includes taking notes as per task is done to a server). Utilized Microsoft Visio for network diagramming of school’s network. Kept technology inventory updated and provided IT helpdesk support to students and faculty. Show less