Vicki Hartley
Business Systems Analyst at Movigo Group- Claim this Profile
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Bio
Joanna Kelly
Vicki is a very skilled business analyst, highly motivated and self directed, and extremely adaptable in a changing business environment. She is an excellent communicator, and is well respected and liked by all who work with her. Vicki remains calm and effective in periods of high stress, and is comfortable working in a range of areas from the process driven and operational to policy related, change management and strategic project roles. It was a pleasure working with Vicki and I would recommend her very highly.
Kristie T.
I highly recommend Vicki to any potential employer and she is undoubtedly invaluable as an employee and colleague. Vicki is an extremely intelligent, highly motivated employee who strives to meet the organisation's objectives and aims to increase her own knowledge base continuously, striving to reach new personal goals. Vicki is ambitious and works extremely well individually or in a team environment. Vicki has always provided the utmost support to staff, is an efficient manager and takes in to consideration the needs of others. One of Vicki's greatest strengths is her ability to listen to colleagues and communicate effectively to staff at all levels in the organisation. Any potential employer would be extremely lucky to have such a focused, intelligent and well liked person on board.
Joanna Kelly
Vicki is a very skilled business analyst, highly motivated and self directed, and extremely adaptable in a changing business environment. She is an excellent communicator, and is well respected and liked by all who work with her. Vicki remains calm and effective in periods of high stress, and is comfortable working in a range of areas from the process driven and operational to policy related, change management and strategic project roles. It was a pleasure working with Vicki and I would recommend her very highly.
Kristie T.
I highly recommend Vicki to any potential employer and she is undoubtedly invaluable as an employee and colleague. Vicki is an extremely intelligent, highly motivated employee who strives to meet the organisation's objectives and aims to increase her own knowledge base continuously, striving to reach new personal goals. Vicki is ambitious and works extremely well individually or in a team environment. Vicki has always provided the utmost support to staff, is an efficient manager and takes in to consideration the needs of others. One of Vicki's greatest strengths is her ability to listen to colleagues and communicate effectively to staff at all levels in the organisation. Any potential employer would be extremely lucky to have such a focused, intelligent and well liked person on board.
Joanna Kelly
Vicki is a very skilled business analyst, highly motivated and self directed, and extremely adaptable in a changing business environment. She is an excellent communicator, and is well respected and liked by all who work with her. Vicki remains calm and effective in periods of high stress, and is comfortable working in a range of areas from the process driven and operational to policy related, change management and strategic project roles. It was a pleasure working with Vicki and I would recommend her very highly.
Kristie T.
I highly recommend Vicki to any potential employer and she is undoubtedly invaluable as an employee and colleague. Vicki is an extremely intelligent, highly motivated employee who strives to meet the organisation's objectives and aims to increase her own knowledge base continuously, striving to reach new personal goals. Vicki is ambitious and works extremely well individually or in a team environment. Vicki has always provided the utmost support to staff, is an efficient manager and takes in to consideration the needs of others. One of Vicki's greatest strengths is her ability to listen to colleagues and communicate effectively to staff at all levels in the organisation. Any potential employer would be extremely lucky to have such a focused, intelligent and well liked person on board.
Joanna Kelly
Vicki is a very skilled business analyst, highly motivated and self directed, and extremely adaptable in a changing business environment. She is an excellent communicator, and is well respected and liked by all who work with her. Vicki remains calm and effective in periods of high stress, and is comfortable working in a range of areas from the process driven and operational to policy related, change management and strategic project roles. It was a pleasure working with Vicki and I would recommend her very highly.
Kristie T.
I highly recommend Vicki to any potential employer and she is undoubtedly invaluable as an employee and colleague. Vicki is an extremely intelligent, highly motivated employee who strives to meet the organisation's objectives and aims to increase her own knowledge base continuously, striving to reach new personal goals. Vicki is ambitious and works extremely well individually or in a team environment. Vicki has always provided the utmost support to staff, is an efficient manager and takes in to consideration the needs of others. One of Vicki's greatest strengths is her ability to listen to colleagues and communicate effectively to staff at all levels in the organisation. Any potential employer would be extremely lucky to have such a focused, intelligent and well liked person on board.
Credentials
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Google IT Support Professional Certificate Specialization
CourseraJun, 2019- Nov, 2024
Experience
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Movigo Group
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Australia
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Vehicle Repair and Maintenance
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1 - 100 Employee
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Business Systems Analyst
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Jun 2019 - Present
Responsible for: applications management, change management and implementations, requirements gathering, process mapping. In addition to this role, I continued as the invoicing and accounts receivable manager until September 2020 (Right2Drive). Right2Drive became part of the Movigo Group in August 2020. Responsible for: applications management, change management and implementations, requirements gathering, process mapping. In addition to this role, I continued as the invoicing and accounts receivable manager until September 2020 (Right2Drive). Right2Drive became part of the Movigo Group in August 2020.
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Right2Drive
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Australia
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Accounts Receivable Coordinator
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Jun 2017 - May 2019
Responsible for managing accounts receivable tasks across 3 entities, including: - bank reconciliation & receipt allocation - review of unallocated receipts - credit note application & invoice corrections - management & analysis of system interfaces - analysis & reporting - streamlining processes and creating process documentation Responsible for managing accounts receivable tasks across 3 entities, including: - bank reconciliation & receipt allocation - review of unallocated receipts - credit note application & invoice corrections - management & analysis of system interfaces - analysis & reporting - streamlining processes and creating process documentation
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NSW Ambulance
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Australia
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Hospitals and Health Care
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700 & Above Employee
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Manager Patient Billing
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Jun 2015 - Nov 2016
Responsible for the patient billing cycle, including:- invoicing, payment allocation & refunds- customer service, escalated complaints & fee review- drafting responses to ministerial communications- assisting staff with system and procedural questions- managing staff performance, arranging workflows, approving timesheets & handling leave requests- managing the system interfaces for the debt collection process
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Project Officer
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Nov 2014 - Jun 2015
Responsible for:- making changes to the system & conducting system testing- creating policies and procedures- liaising with external stakeholders to achieve the project goals- implemented a new debt collection process while adhering to strict legislative requirements
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Acting Revenue Team Leader
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May 2014 - Oct 2014
Manage daily workflows of the office, assist with staff queries, handle escalated complaints, investigate complicated accounts, report system issues, identify areas of improvement.
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NSW Ambulance
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Australia
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Hospitals and Health Care
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700 & Above Employee
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Revenue Clerk
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Aug 2012 - Oct 2013
Responsible for various tasks including:- data entry- invoice adjustments/payments/exemptions- refunds- customer queries and complaints- allocation of payments and credits
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Acting Revenue Team Leader
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Jul 2010 - Jul 2012
Responsible for managing a team of up to 20 people in accounts receivable:- organising workflows - staff management, performance & leave requests- approving refunds and waiver requests- training & creation of process documentation
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Revenue Clerk
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Mar 2007 - Jun 2010
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Kmart Australia Limited
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Australia
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Retail
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700 & Above Employee
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Checkout Operator
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Oct 2003 - Jun 2007
Checkout operator, stocktake assistant. Checkout operator, stocktake assistant.
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Education
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2014 - 2017
Open Universities Australia - Swinburne University of Technology
Bachelor of Business, Information Systems (major) and Internet Design (minor) -
2008 - 2008
OTEN
Business Administration Certificate III -
2007 - 2007
OTEN
Business Administration Certificate II -
2001 - 2006
Trinity Catholic College, Goulburn NSW 2580
Higher School Certificate
Community
