Experience

AUCHRANNIE RESORT

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reception & Reservations Manager

  • Jul 2021 - Present

  Following on from my role as Assistant Manager, I am now more involved in the recruitment of team members as well as the review & appraisal process.The continued development of the team is very much at the forefront of my goals along with being a support for them in their daily tasks.

• Assistant Reception & Reservations Manager

  • Apr 2021 - Jul 2021

  On a day-to-day basis I oversee the operation of our Reception & Reservations department, supporting the team and engaging with them to nurture talent as well as identifying training opportunities.

• Senior Business Development Assistant

  • Jul 2017 - Apr 2021

  My role as Senior Business Development Assistant includes revenue management, social media management and marketing. On a daily basis, I am also involved in reservations, including group bookings, events and weddings.

• Business Development Assistant

  • Nov 2014 - Jul 2017

  My role as Business Development Assistant, as part of the Sales and Revenue department, includes social media management, creation of both internal and external marketing materials as well as the organisation of both daily and weekly sales reports. On a day to day basis, I also help with reservations, including group bookings. Within this role, I also deal with the planning and coordinating of weddings, from the enquiry stage onwards. The main aim of my role is to aid in the constant expansion of the business as a whole.



The Co-operative Group

• United Kingdom
• Retail Groceries
• 1 - 100 Employee

• Customer Team Member

  • May 2013 - Oct 2014

  As a customer team member within this organisation, I dealt with customers all day every day which greatly allowed me to expand upon my customer service skills and gain experience within many customer related situations. Working on the tills, maintenance of the shop floor and warehouse are all daily tasks which I completed. As a customer team member within this organisation, I dealt with customers all day every day which greatly allowed me to expand upon my customer service skills and gain experience within many customer related situations. Working on the tills, maintenance of the shop floor and warehouse are all daily tasks which I completed.



Alloa Town Centre Business Improvement District

• Events Intern

  • Apr 2013 - Sep 2013

  Involved in the planning, research and execution of town centre events which will positively benefit the local businesses. Skills involved include working within a time scale and to a budget, using own initiative to work independently to co-ordinate events from conception to take down. I was solely responsible for the planning, execution and evaluation of events geared at bringing people into the town to utilise the local shops. Other tasks included dealing with local show owners and completing all relevant documentation including event proposals, planning applications, risk evaluation and insurance documents. I was responsible for the creation and distribution of marketing materials and press releases. I worked closely with the local council and police department to ensure public safety at all times. I also implemented surveys within the local community and town centre businesses in order to gauge opinions regarding events. I was in charge of Alloa’s first entry into the “Keep Scotland Beautiful” competition which won the Silver Prize. On a daily basis, I completed most administrative tasks.



DF Concerts

• United Kingdom

• Student Placement

  • May 2012 - Jul 2012

  Office based tasks and on site work at T in the Park Office based tasks and on site work at T in the Park



PSP Publishing

• United States
• Metal Treatments

• Student Placement

  • Feb 2012 - Apr 2012

  Office based tasks including working with computer packages such as Word, Excel and Access, communicating with both customers and suppliers. Also events based work at the Girls Day Out and Golf Show which are both run by this company. Office based tasks including working with computer packages such as Word, Excel and Access, communicating with both customers and suppliers. Also events based work at the Girls Day Out and Golf Show which are both run by this company.