Experience

Sheltering Arms

• United States
• Individual and Family Services
• 300 - 400 Employee

• Director of Family Support Services

  • Jul 2020 - Present

   Conduct internal audit of cases to identify strength and weaknesses in practice and develop and successfully implement corrective action plans. Assess, recommend, develop and implement accountability systems and best practice strategies to ensure compliance with programmatic requirements while producing maximum client outcomes. Coach supervisory team to improve practice and facilitate parallel supervisory process with case planners. Develop and maintain relationships with service providers and other stake holders to facilitate referrals. Research and provide staff with educational information to improve case work practice. Collaborate with Quality Assurance Department to develop tools to measure outcomes and assess client satisfaction with services. In collaboration with case management supervisors, devise strategies and tools to adopt to online media to effectively deliver service to clients and train team members. Show less

• Site Administrator

  • Aug 2011 - Jun 2020

   Developed and maintained relationships with service providers and other stake holders to facilitate referrals. Plan, develop and conduct and/or arrange in-service training to maintain and improve staff competencies and optimal service delivery. Conducted internal audit of cases to identify strength and weaknesses in practice and develop and successfully implement corrective action plans. Coached supervisory team to improve practice and facilitate parallel supervisory process with case planners. Closely monitored expenditure to ensure that program does exceed budget allocated as well as managed and budgeted for petty cash, metro-cards, expense reports and programmatic needs for the daily operations of the program. Assessed, recommend, develop and implement accountability systems and best practice strategies to ensure compliance with programmatic requirements while producing maximum client outcomes. Ensured timely and accurate internal and external reporting.  Researched and provide staff with educational information to improve case work practice. Successfully advocated for resources to meet needs of clients and the community. On-going exploration and implementation of strategies to foster conducive working environment and collaborative working relationship resulting in cohesive team of workers. Responsible for the day to day operations of program for staff of 33 people. Closely monitored and implemented effective tools and mechanisms to ensure the delivery of service to 168 families and over 300 children that we serve on a yearly basis. Oversaw the implementation of Solution Based Casework Practice (SBC) as a practice model. Show less

• Case Management Supervisor

  • Oct 2006 - Aug 2011

   Conducted weekly individual supervision with planners in order to enhance their professional development, practice and the delivery of service. Conducted and timely documented monthly assessment of cases to reflect how family functioning is contributing to risk and safety factors, as well as, provided directives for planners to work with families to reduce those risk and safety factors in accordance to APA standards and procedures. Facilitated Family Team Conferences.  Conducted home assessments as needed to assess for the safety of children. Participate in Child Safety Conferences and requested Elevated Risk Conferences based on thorough assessment of level of risk factors. Researched and provide staff with relevant educational information to improve case work practice. Show less