Vesta Lingvyte
Provider Engagement Associate at doxo- Claim this Profile
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Lithuanian Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Greg Gustin
I have had the pleasure of working with Vesta only for a short time but, I can confidently say that she is a dedicated and hardworking team member. I have had the pleasure of managing Vesta and she has the ability to understand complex solutions and the ability to communicate them to prospects in a manner that they can understand the benefit. Her work is of the highest quality. Vesta’s professionalism and work ethic are great, and she consistently ensures that projects are completed on time and to the highest standard. Moreover, Vesta has a positive attitude and exceptional communication skills. This will make Vesta an asset to any organization. I do not doubt that Vesta will continue to excel in her future endeavors and highly recommend her to any potential employer.
Raz (Rich) Razgaitis
Greg Gustin
I have had the pleasure of working with Vesta only for a short time but, I can confidently say that she is a dedicated and hardworking team member. I have had the pleasure of managing Vesta and she has the ability to understand complex solutions and the ability to communicate them to prospects in a manner that they can understand the benefit. Her work is of the highest quality. Vesta’s professionalism and work ethic are great, and she consistently ensures that projects are completed on time and to the highest standard. Moreover, Vesta has a positive attitude and exceptional communication skills. This will make Vesta an asset to any organization. I do not doubt that Vesta will continue to excel in her future endeavors and highly recommend her to any potential employer.
Raz (Rich) Razgaitis
Greg Gustin
I have had the pleasure of working with Vesta only for a short time but, I can confidently say that she is a dedicated and hardworking team member. I have had the pleasure of managing Vesta and she has the ability to understand complex solutions and the ability to communicate them to prospects in a manner that they can understand the benefit. Her work is of the highest quality. Vesta’s professionalism and work ethic are great, and she consistently ensures that projects are completed on time and to the highest standard. Moreover, Vesta has a positive attitude and exceptional communication skills. This will make Vesta an asset to any organization. I do not doubt that Vesta will continue to excel in her future endeavors and highly recommend her to any potential employer.
Raz (Rich) Razgaitis
Greg Gustin
I have had the pleasure of working with Vesta only for a short time but, I can confidently say that she is a dedicated and hardworking team member. I have had the pleasure of managing Vesta and she has the ability to understand complex solutions and the ability to communicate them to prospects in a manner that they can understand the benefit. Her work is of the highest quality. Vesta’s professionalism and work ethic are great, and she consistently ensures that projects are completed on time and to the highest standard. Moreover, Vesta has a positive attitude and exceptional communication skills. This will make Vesta an asset to any organization. I do not doubt that Vesta will continue to excel in her future endeavors and highly recommend her to any potential employer.
Raz (Rich) Razgaitis
Credentials
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Certified Customer Acquisition Specialist
DigitalMarketerDec, 2020- Nov, 2024 -
Certified Customer Value Optimization Specialist
DigitalMarketerDec, 2020- Nov, 2024 -
Negotiating with Agility
LinkedInMay, 2019- Nov, 2024 -
Solution Selling
LinkedInMay, 2019- Nov, 2024 -
Strategic Thinking
LinkedInMay, 2019- Nov, 2024 -
Sales: Customer Success
LinkedInApr, 2019- Nov, 2024 -
Customer Success Manager Advanced Certified Professional
Pulse Academy by GainsightMay, 2020- Nov, 2024 -
Customer Success Manager Certified Professional
Pulse Academy by GainsightMay, 2020- Nov, 2024
Experience
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doxo
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Provider Engagement Associate
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Mar 2023 - Present
doxo provides the all-in-one bill pay experience your customers crave, and provides your business the benefits of greater transparency, stronger mobile engagement, and faster payments. All of which leads to lower customer care rates and higher customer satisfaction. doxo provides the all-in-one bill pay experience your customers crave, and provides your business the benefits of greater transparency, stronger mobile engagement, and faster payments. All of which leads to lower customer care rates and higher customer satisfaction.
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Mindbody
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Customer Success Manager
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Jun 2022 - Nov 2022
~ Drove adoption that led to efficient product usage within customer base ~ Reviewed NPS scores and worked with the customers to resolve their problems ~ Trained on software utilization to its full capacity ~ Prevented churn by negotiating new contracts ~ Use of case studies to advise customers on best practices when using Marketing Suite integrations. ~ Served as a customer advocate while effectively collaborating with internal teams ~ Laid off due to company restructuring ~ Drove adoption that led to efficient product usage within customer base ~ Reviewed NPS scores and worked with the customers to resolve their problems ~ Trained on software utilization to its full capacity ~ Prevented churn by negotiating new contracts ~ Use of case studies to advise customers on best practices when using Marketing Suite integrations. ~ Served as a customer advocate while effectively collaborating with internal teams ~ Laid off due to company restructuring
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BallerTV
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Customer Success Manager
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Jan 2022 - Apr 2022
~ Managed partner relationships ~ Assisted in executing marketing campaigns ~ Worked on improving customer experience process ~ Collaborated in Operational Event Execution ~ Won an internal reward within the first month of employment for achieving the goals for data collection and marketing updates ~ Laid off due to company restructuring ~ Managed partner relationships ~ Assisted in executing marketing campaigns ~ Worked on improving customer experience process ~ Collaborated in Operational Event Execution ~ Won an internal reward within the first month of employment for achieving the goals for data collection and marketing updates ~ Laid off due to company restructuring
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Envysion
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Customer Success Manager
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Sep 2020 - Jan 2022
Key Accountabilities: ~ Ensure regular communication with client contacts on key accounts; provide strategies to optimize utilization, adoption, analytics, and ROI ~ Provide initial training for new users, as well as ongoing training for existing users ~ Upsell features to support ongoing customer adoption and utilization towards success criteria ~ Work closely with internal company stakeholders, sharing customer information and escalating issues as required Key Achievements: ~ Meet or exceeded attrition KPIs at 83% ~ Successfully increased adoption of the application by conducting regular trainings Show less
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FloWater
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United States
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Food and Beverage Services
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1 - 100 Employee
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Customer Success Partner
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Jun 2019 - Mar 2020
Key Accountabilities: ~ Responsible for providing matrixed leadership and training to enrich customer service, build thriving relationships with clientele and secure positive outcomes while resolving issues ~ Relied upon to contribute detailed reports tracking subscription performance, evaluations of data, information for case studies, recommendations for scalable action plans and seamless collaboration on marketing strategies ~ Spearheads review meetings with clientele and manages relationships with leadership/decision makers Key Accomplishments: ~ Met or exceeded all KPIs within the 1st 6 months of successful implementations while scaling new subscription program across the nation ~ Successfully reduced onsite tech time by applying highly effective IT solutions ~ Laid off due to Covid pandemic Show less
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RapidFunnel Inc.
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United States
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Software Development
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1 - 100 Employee
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Customer Success / Project Manager
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Jan 2016 - Apr 2019
Key Accountabilities: ~ Responsible for hiring, training and performance evaluations of customer service agents ~ Relied upon to lead client onboarding and account management to ensure valued customer experiences Key Accomplishments: ~ Created FAQ content, SOP for client onboarding and Zendesk training; led Zendesk technology implementation ~ Thorough training and new customer service technology solution resulted in 70% NPS increase ~ Performance as Customer Service Agent resulted in being promoted within 1st 4-months of employment Show less
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Pilates Plus Lakewood, Performax
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Pilates Plus Lakewood
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Certified Pilates Instructor, part time
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Jun 2012 - Dec 2017
Key Highlights: ~ Responsible for providing subject matter expertise while teaching routines to elevate the strength and balance of clientele, as well as help recovery from injuries ~ Successfully created/implemented training classes and taught private clientele to develop transformational wellness habits ~ Increased class participation numbers by 50% by becoming a trusted coach within 6 months Key Highlights: ~ Responsible for providing subject matter expertise while teaching routines to elevate the strength and balance of clientele, as well as help recovery from injuries ~ Successfully created/implemented training classes and taught private clientele to develop transformational wellness habits ~ Increased class participation numbers by 50% by becoming a trusted coach within 6 months
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Winter Park Resort
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United States
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Travel Arrangements
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200 - 300 Employee
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Ski Instructor
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Dec 2015 - Mar 2017
Key Highlights: ~ Responsible for providing Levels 1 – 4 Ski Instructions to enhance the capabilities and safety of clientele Key Highlights: ~ Responsible for providing Levels 1 – 4 Ski Instructions to enhance the capabilities and safety of clientele
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Zapper™
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South Africa
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IT Services and IT Consulting
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1 - 100 Employee
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Merchant Support Specialist
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Oct 2015 - Dec 2015
~ Managed Accounts in both Denver, CO and Salt Lake City, UT in person and remotely. ~ Maintained professional and inviting rapport with restaurant owners providing round the clock support. ~ Daily documentation on SalesForce and internal back office to regularly update individual accounts and create new entries within the app. ~ Worked with social media department by providing photos to promote merchant establishments. ~ Acted as a brand ambassador when training the servers and the management of the restaurants. ~ Provided technical support when needed. ~ The company went through restructuring, and I was part of the layoffs. Show less
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Convercent by OneTrust
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United States
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Software Development
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1 - 100 Employee
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Manager, Operations
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Nov 2014 - Feb 2015
Manage Calendars, Travel Schedule and Meeting Assistance in Event Planning Special Project Management Manage Calendars, Travel Schedule and Meeting Assistance in Event Planning Special Project Management
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Red Rocks Elementary
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Morrison, CO
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Assistant Director to Kindergarten Enrichment Program
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Jun 2013 - Aug 2014
Assistance with Kindergarten Enrichment Program, including planning and coordination of physical education, outings, special occasions, arts and crafts and lessons Classroom webpage design and maintenance using Google docs Supervision of 2-3 staff members during summer camp. Assistance with Kindergarten Enrichment Program, including planning and coordination of physical education, outings, special occasions, arts and crafts and lessons Classroom webpage design and maintenance using Google docs Supervision of 2-3 staff members during summer camp.
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DISH Network
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United States
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Telecommunications
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700 & Above Employee
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Marketing Specialist
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May 2001 - Jul 2004
- Supported lead acquisition projects with remote sales offices by coordinating over 100 media events, ensuring product collateral availability and assisted in planning media advertising campaigns. - Delivered regular updates to sales offices on programs, marketing materials and budgets. - Acted as communications Liaison between various departments Key Achievements: - Orchestrated the execution of a major project with a launch of local channels in select U.S. markets that improved the retention rate of existing customers and increased new customer subscription rate for DISH Network. - Conducted a full market analysis within DISH Network that resulted in an increase of new and existing customer subscriptions by 5%. Show less
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C.H. Robinson Worldwide, Inc.
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Greater Denver Area
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Logistics and Transportation Sales Professional
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Jan 1998 - May 2001
- Handled international and domestic sales - Managed operations and accounts for import/export line for multimodal third-party logistics - Retained existing customers and increased profit margin by 15% by leading negotiations with vendors - Assisted branch manager in creating 2001 and 2002 marketing plans - Managed functions of international banking - Handled international and domestic sales - Managed operations and accounts for import/export line for multimodal third-party logistics - Retained existing customers and increased profit margin by 15% by leading negotiations with vendors - Assisted branch manager in creating 2001 and 2002 marketing plans - Managed functions of international banking
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Airborne Express
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Columbus, Ohio Area
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Global Transportation Agent
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Jul 1996 - Jan 1998
- Ensured shipments were arranged in timely manner - Managed functions of international banking including letters of credit, export/import declarations and time drafts - Provided timely operational support for sales team - Ensured shipments were arranged in timely manner - Managed functions of international banking including letters of credit, export/import declarations and time drafts - Provided timely operational support for sales team
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Education
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1992 - 1996
The Ohio State University
Bachelor of Science (BS), Marketing
Community
