Experience

Stand With Ukraine volunteer organization

• Ukraine
• Marketing Services
• 1 - 100 Employee

• Volunteer

  • Feb 2022 - Present



SvitSoft

• Ukraine
• Advertising Services
• 1 - 100 Employee

• Team Lead Client success department

  • Dec 2021 - Present

  Duties:- Successful creating and management of a marketing team- Full cycle project management- Processing incoming calls, product presentations, consulting and customer support- Organisation of work with contractors and suppliers;- New opportunities Identification for the development of the client's business- Regular analysis of project results and finding ways to improve them- Drafting contracts- Monthly budgeting, billing, payment and workflow control - Preparation of media plans according to agreed budgetsAchievements:- For three years, maintaining and developing a key clients of the company- Developed a marketing strategy for one of the key clients. After implementation of this strategy, client returned loyalty of the market and its potential buyers- Passed internal courses (google Ads, facebook Ads, google analytics, SEO, SMM)- Team training, organisation of corporate training- Adaptation plan and corporate training organization for new company employees

• Mentor of the “Client Success” Department

  • Mar 2020 - Present

  - Team training, organization of corporate training- Adaptation plan and corporate training organization for new company employees- Processing incoming calls, product presentations, consulting and customer support- Organisation of work with contractors and suppliers;- New opportunities Identification for the development of the client's business- Regular analysis of project results and finding ways to improve them- Drafting contracts- Monthly budgeting, billing, payment and workflow control - Preparation of media plans according to agreed budgets

• Senior Client Success Manager

  • Feb 2019 - Present

  - Processing incoming calls, product presentations, consulting and customer support- Organisation of work with contractors and suppliers;- New opportunities Identification for the development of the client's business- Regular analysis of project results and finding ways to improve them- Drafting contracts- Monthly budgeting, billing, payment and workflow control - Preparation of media plans according to agreed budgets



LLC Nova Poshta International

• Customer Support Specialist

  • Dec 2016 - Sep 2018

  - Support of logistics processes for key partners (China, USA, Israel)- Transportation support (Air, Auto, Sea)- Processing of primary data in the information system and preparation of data for customs clearance- Dealing with partner claims (damaged cargo, returns, delivery times, etc.)- Quality control of process execution according to SLA (service level agreement)- Preparation of reports for management - Support of logistics processes for key partners (China, USA, Israel)- Transportation support (Air, Auto, Sea)- Processing of primary data in the information system and preparation of data for customs clearance- Dealing with partner claims (damaged cargo, returns, delivery times, etc.)- Quality control of process execution according to SLA (service level agreement)- Preparation of reports for management



Фабрика Мебели Елегант

• Менеджер по маркетингу, SMM менеджер, Администратор сайтов

  • Jun 2015 - Aug 2016

  - Development and implementation of the marketing plan of the enterprise- Organisation for presentation of ™(Trade Mark) on the Internet (website, social media )- Planning and implementation of promotions on the Internet- Development of technical specifications and setting tasks for designers, programmers, layout, copywriters- Site administration/Content management- Analytics (Google Analytics)- Graphic processing of images, creation of infographics- Development and preparation of polygraphy layouts for layout and printing- Organisation of work with contractors (contractual work, control of work performance, document flow)- Evaluation of the effectiveness of marketing activities



TopStyle , Crocus

• Кассир и продавец-консультант

  • May 2010 - Feb 2014

  - Store business activities organisation- Organisation and control of staff - Sales planning, sales plan execution- Business accounting and cash discipline- Creating recommendations for future purchases- Work with the base of regular customers- Retail sales- Regular customers database management - Store business activities organisation- Organisation and control of staff - Sales planning, sales plan execution- Business accounting and cash discipline- Creating recommendations for future purchases- Work with the base of regular customers- Retail sales- Regular customers database management



L-1 donna M-1 UOMO (fashion apparel group)

• Консультант-продавец

  • Sep 2008 - Jul 2009