Experience

Pastel Studio ltd

• Bulgaria
• Advertising Services
• 1 - 100 Employee

• CEO

  • Aug 2017 - Present

  Founded in 1997 with more than 20 years of experience in attracting attention and creating an impression. We specialize in advertising letters and glowing signs, design furnitures, print advertising, car branding, windows branding, product boxes, etc. Founded in 1997 with more than 20 years of experience in attracting attention and creating an impression. We specialize in advertising letters and glowing signs, design furnitures, print advertising, car branding, windows branding, product boxes, etc.



Hotel Prestige City II ****

• Nessebur

• Front Office Manager

  • Apr 2017 - Jul 2017

  Organizing all the operations of the reception. Training staff, making schedules, coordinating the helping front office staff all the time. Observing the work quality of the staff: correct and polite attitude with the guests, high quality service, registering all the guests, checking them in the system, ending of shifts, checking the incomes from yesterday and today that passed through reception, all the bills that passed through reception, checking if there were any reversals and etc. Responsible for planing all the rooms for the guests that will check-in. Checking the incoming reservations and the check-outs. Working with invoices, observing the occupancy of the hotel and informing the General Manager for future overbooking or low occupancy. Dealing with Booking reservations, and special guests reservations. Show less



Byala Beach Resort ****

• Varna, Bulgaria

• Front Office Manager

  • Apr 2016 - Oct 2016

  Organizing all the operations of the reception. Training staff, making schedules, coordinating the helping front office staff (receptionists and bell boy) all the time, especially during check-in and check-out. Observing the work quality of the staff: correct and polite attitude with the guests, high quality service, registering all the guests, checking them in the system, ending of shifts, checking the incomes from yesterday and today that passed through reception, all the bills that passed through reception, checking if there were any reversals and etc. Responsible for planing all the rooms for the guests that will check-in. Checking the incoming reservations and the check-outs. Changing the rooms if necessary and switching guests rooms if they want to and if it's possible. Working with invoices, observing the occupancy of the hotel and informing the General Manager for future overbooking or low occupancy. Dealing with Booking reservations. Directly communicating with owners of apartments, making them reservations and solving problems. Protecting the name of the hotel and dealing with problem guests and their needs. Managing to work in a crisis situations and helping the General Manager. Show less



Hotel Sofia Plaza ***

• Sofia

• Administrator

  • Aug 2014 - Nov 2015

  Accommodation of business customers and service them at meetings and events. Working with payments, invoicing and accounts. Processing invoices OTA's (Jack Travel, Gulliver, Hotusa, Special Tours, etc.), calculating income and expenses at the reception. Coordinating and monitoring the work of maids and technicians. Working with Clock Evolution 8, preparation reservations and working with passports and vouchers. Direct practical training how to be a leader and to handle difficult situations. Accommodation of business customers and service them at meetings and events. Working with payments, invoicing and accounts. Processing invoices OTA's (Jack Travel, Gulliver, Hotusa, Special Tours, etc.), calculating income and expenses at the reception. Coordinating and monitoring the work of maids and technicians. Working with Clock Evolution 8, preparation reservations and working with passports and vouchers. Direct practical training how to be a leader and to handle difficult situations.



Beehive

• Internship for Business Hotel in Brussels in French and English

  • Jul 2014 - Jul 2014

  Making reservations , dealing with guests on the phone and personally in french and english. Making reservations , dealing with guests on the phone and personally in french and english.



Hotel & Spa Royal Castle *****

• Elenite

• Administrator

  • Sep 2013 - Apr 2014

  High-quality customer service and receive calls, meeting, accommodation and direct communication with the guests. Transmission and receive information to all departments in the hotel and collecting their turnover. Working with reservations, passports and vouchers. Offering a variety of hotel services and ensuring guests' needs. Working with hotel program. High-quality customer service and receive calls, meeting, accommodation and direct communication with the guests. Transmission and receive information to all departments in the hotel and collecting their turnover. Working with reservations, passports and vouchers. Offering a variety of hotel services and ensuring guests' needs. Working with hotel program.



Apart Hotel Summer Dreams ***

• Sunny Beach

• Administrator

  • May 2012 - Aug 2012

  Meeting, accommodating and communicating directly with guests. Dealing with reservations, passports and vouchers. Offering different hotel services and helping guests’ needs. Making check-in and check-out lists. Problem solving. Observing and coordinating the chambermaids work. Working with finances, client's deposits and making schedules. Meeting, accommodating and communicating directly with guests. Dealing with reservations, passports and vouchers. Offering different hotel services and helping guests’ needs. Making check-in and check-out lists. Problem solving. Observing and coordinating the chambermaids work. Working with finances, client's deposits and making schedules.



Apart Hotel Royal Dreams ***

• Sunny Beach

• Administrator

  • Jun 2011 - Sep 2011

  Meeting, accommodating and communicating directly with guests. Dealing with reservations, passports and vouchers. Offering different hotel services and helping guests’ needs. Making check-in and check-out lists. Problem solving. Observing and coordinating the chambermaids work. Meeting, accommodating and communicating directly with guests. Dealing with reservations, passports and vouchers. Offering different hotel services and helping guests’ needs. Making check-in and check-out lists. Problem solving. Observing and coordinating the chambermaids work.