Experience

GoGoGrandparent

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Marketing and Communications Assistant

  • May 2022 - Present

  *Create and develop promotional material for the company.*Help create marketing material for the company's website and advertising campaigns regarding new and existing products.*Write and deliver communications and key messages to staff and coworkers.*Familiarize myself with programs such as - Canva, Google Docs, Google Sheets, MailerLite, Google Drive, iStock - amoung others

• Gourmet Administrative Manager

  • May 2020 - Feb 2023

  *Direct, train, and motivate employees to understand, follow, and promote company policies.*Daily duties included being up to date on sales info in the department and making sure those sales increased yearly.*Routinely collaborate with upper management to correct problems and improve services as well as create marketing strategies that wil help the department grow.*Coordinate communications between functional areas/ departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.*Investigate and resolve customer inquiries and complaints in an empathetic manner.*Create and manage employee schedules to ensure staffing. Effectively scheduling based on needs, leave requests, and planning meetings for all 14 team members. Show less

• Loss Prevention Specialist

  • Mar 2020 - Aug 2020

  *Developed the system used for Loss Prevention in the Grocery department to be able to monitor all grocery orders placed with the company*Continuously check on numerous orders made via Instacart for all of our customers until the order was delivered*Communicate with shoppers on all orders to ensure customers' needs can be met *Make outbound calls to customers to ensure all the orders were successfully delivered*Update order and delivery information for the team*File disputes on behalf of the customer*Provide great customer service to all our customers *Inform management of any issue that can impact the company negatively Show less

• Customer Service Representative

  • May 2018 - Mar 2020

  *Answer product and service questions and offered information on related products and services.*Order Uber or Lyft transportation for older adults by verifying their information first*Achieved quality assurance rating of 95%-100% each week*Register any new users and inform them of our services*Suggested new procedures that will assist representatives to better assist our customers

• Corporate Trainer

  • Oct 2019 - Feb 2020

  *Collaborate with management to identify the learning objectives and content development for all new hires*Created a training program to help develop employee understanding that included company policies and procedures to ensure each employee is able to provide a great customer experience every time*Demonstrated success in running training sessions with all new hires having 90% and above QA score *Constantly exceeded expectations with a commitment to excellence, strong work ethic, and taking pride in the work Show less



Trec Global, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Virtual Assistant

  • Aug 2016 - May 2018

  *Created, maintained, and entered information into databases. *Handled the processing of daily orders, returns, and exchanges utilizing clients' order processing software systems. *Add new products and update current products on client websites and other sales avenues as needed. *Work with the owners to brainstorm improved ways of selling, marketing, and customer service. *Manage client's email inbox, responding to emails as necessary based on specific guidelines provided by the client. Show less



az-emarketing.com

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Virtual Assistant

  • Jan 2016 - Dec 2016

  *Execute travel arrangements on behalf of the client including researching and booking flights, ensuring that all travel reservations meet the requirements as set forth by the client. *Organized and maintained online company files, invoices, and other digital documentation. *Conduct research as per client request: this includes research on events, travel, projects, etc. *Complete any purchases as assigned by client, ensuring specifications of the purchase meet the client's satisfaction. *Complete administrative tasks as required by the client, including but not limited to: transcription, business correspondence, and data entry. Show less



Motorkote Venezuela

• Villa De Cura, Estado Aragua, Venezuela

• Assistant Administrator

  • Mar 2014 - Jan 2016

  Run errands on behalf of the company. Work as a team to place the product in the appropriate packages and get them ready for shipping. Aid in keeping the warehouse clean and up to standards required by the law. Run errands on behalf of the company. Work as a team to place the product in the appropriate packages and get them ready for shipping. Aid in keeping the warehouse clean and up to standards required by the law.



Metro Process Service Inc

• Miami Fl

• Assistant Administrator

  • Apr 2007 - Jan 2013

  Aiding the office manager and owner in performing daily duties Greeted customers and assisted them on their needs, also handled phone calls and transfer them to the appropriate personnel when needed and handled the company's main email. Performed work related to civil law and prepared cases to be filed at the courthouse. The work performed was related to civil law, it included but was not limited to; printing and making copies of important documents and prepare cases to be filed with the court. Organize and maintain databases and records of files. Keep the client updated with status on the work they provided to us. Operate office equipment such as fax, copier, printer and phone system equipment. Show less