Veronica Pagan

Care Coordinator at UCM Digital Health
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Contact Information
us****@****om
(386) 825-5501
Location
Albany, New York Metropolitan Area

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Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Care Coordinator
      • Mar 2023 - Present

      • Ability to work efficiently with multiple doctors simultaneously • Experience with working telehealth • Responsible for connecting 911 and EMS to a provider for emergency patient care • Connecting patients all throughout the United States with providers • Ability to collect and set up referrals and labs for all specialties • Designs strategy and sets goals for growth of employees and company • Creating monthly schedules for multiple sites/locations employees • Oversee recruitment and training of new employees • Experience with working with multiple sites at once under my management • Committed to bringing out the best from new employees during training/orientation • Register patients, scan documentation, answer/direct incoming calls. • Navigating and understanding medical data documentation through Docutap and Soarian • Handle incoming faxes, organize them, and order necessary supplies/inventory. • Process patient medical records, printing sheets for the chart, organizing the chart, getting the chart copied. • Create patient assignments for the nurses. • Experienced in screening patients and verifying patients’ active insurance. • Obtain prior authorization for procedures from insurance companies. • Oversee and manage clinical flow, the interaction of all clinical staff, and all daily functions • Ensure all MAs provide quality medical treatment • Performed monthly inventory and maintained office and medical supply counts • Certified to train staff in drug screens and occupational medicine • Trained new staff in quality control procedures Show less

    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Multi-Lead Medical Assistant
      • Feb 2022 - Dec 2022

      • Ability to work efficiently with multiple doctors simultaneously • Experience with working telehealth • Responsible for connecting 911 and EMS to a provider for emergency patient care • Connecting patients all throughout the United States with providers • Ability to collect and set up referrals and labs for all specialties • Designs strategy and sets goals for growth of employees and company • Creating monthly schedules for multiple sites/locations employees • Oversee recruitment and training of new employees • Experience with working with multiple sites at once under my management • Committed to bringing out the best from new employees during training/orientation • Register patients, scan documentation, answer/direct incoming calls. • Navigating and understanding medical data documentation through Docutap and Soarian • Handle incoming faxes, organize them, and order necessary supplies/inventory. • Process patient medical records, printing sheets for the chart, organizing the chart, getting the chart copied. • Create patient assignments for the nurses. • Experienced in screening patients and verifying patients’ active insurance. • Obtain prior authorization for procedures from insurance companies. • Oversee and manage clinical flow, the interaction of all clinical staff, and all daily functions • Ensure all MAs provide quality medical treatment • Performed monthly inventory and maintained office and medical supply counts • Certified to train staff in drug screens and occupational medicine • Trained new staff in quality control procedures Show less

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Patient Care Technician
      • Jul 2020 - Feb 2022

      • Bilingual in English and Spanish • Performed ancillaries such as audiograms, EKGs, visual fields, Ishihara, Ran-Dot, near and far visual acuity • Performed both nasal and nasal pharyngeal Covid-19 PCR testing • Assists with confirmation calls and making charts for patients • Roomed patients and prepared them for visit with provider. • Input medical records as well as entering lab results into electronic charting system. • Communicated with nursing staff and providers in regards to patient information/updates. • Responsible for the triage of patients. • Obtain and record patient vital signs including height, weight, and blood pressure. • Assist the providers with patient care. • Complete physicals and drug screens for patients, both DOT and Non-DOT • Ability to put DOT Certified employees on the DOT national registry • Organize or clean blood-drawing trays, ensuring that all instruments are sterile, and all needles, syringes, or related items are of first-time use. • Perform phlebotomy and match laboratory requisition forms to specimen tubes. • Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies. • Participate in ADLS with clients of a wide variety of ages • Performed vitals/glucose testing and assisted in administering injections and urinalysis • Routinely retracted patient throat cultures and prepared them for lab submission • Familiar with occ health/med companies such as LHI, mobile health, DOT, EHS, Allone Health, Workcare, ROTC, QTC, Escreen Show less

    • Medical Receptionist
      • Sep 2013 - Feb 2016

      Able to work in a fast paced environment Screen patients Exceptional clerical skills Verifying patient's insurance Completing Prior Authorizations Ability to receive authorizations for procedures from insurance companies Experienced with E-Clinicals EMR Working efficiently with multiple doctors at once Committed to bringing out the best from the new employee during training Able to work in a fast paced environment Screen patients Exceptional clerical skills Verifying patient's insurance Completing Prior Authorizations Ability to receive authorizations for procedures from insurance companies Experienced with E-Clinicals EMR Working efficiently with multiple doctors at once Committed to bringing out the best from the new employee during training

Education

  • Bryant & Stratton College - Albany
    Associate of Science - AS, Medical/Clinical Assistant
    2017 - 2019

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