Digital Marketing Assistant

• Feb 2023 - Present

• Curating content calendar, ensuring opportunities from key seasonal events are optimised and scheduling social media content in advance • Understanding the target audience and safeguarding brand identity across different channels used within campaign • Producing copy text and imagery for planned campaigns • Researching & embedding SEO keywords on-page; reviewing our use of keywords in meta tags • Curating content calendar, ensuring opportunities from key seasonal events are optimised and scheduling social media content in advance • Understanding the target audience and safeguarding brand identity across different channels used within campaign • Producing copy text and imagery for planned campaigns • Researching & embedding SEO keywords on-page; reviewing our use of keywords in meta tags

Juicer

• Jun 2022 - Dec 2022

Fashion Stylist

• Nov 2021 - Jan 2022

Sales Advisor

• Jun 2021 - Aug 2021

Working at H&M, I continued to provide an excellent standard of customer service as well as still exceeding at personal KPI’s - loyalty scheme sign ups at the toll and shop floor. I was affluent on all departments, and used my communication skills to work effectively within in a large team across the store. Working at H&M, I continued to provide an excellent standard of customer service as well as still exceeding at personal KPI’s - loyalty scheme sign ups at the toll and shop floor. I was affluent on all departments, and used my communication skills to work effectively within in a large team across the store.

Warehouse Operative

• Oct 2020 - Jun 2021

Key responsibilities involved: - Picking correct items for customers’ online orders - Processing returns through the TPA system, reallocating the items to their original location to be picked again - Meeting KPI targets to ensure the operations run smoothly and customers receive orders on time. Key responsibilities involved: - Picking correct items for customers’ online orders - Processing returns through the TPA system, reallocating the items to their original location to be picked again - Meeting KPI targets to ensure the operations run smoothly and customers receive orders on time.

Sales Associate

• Nov 2019 - Feb 2020

As a sales advisor at Ted Baker, I provided excellent customer service to all clients who visited our store, answering any queries they had and assisting them with their shopping. I was often asked to style outfits for different occasions, such as weddings, job interviews as well as casual outings, taking into consideration the client's preferences. I undertook regular training to obtain a high level of product knowledge, allowing me to confidently communicate with our customers about our product offer. I also assisted the management team with the visual merchandising aspect of our collections, arranging displays in an attractive and eye-catching way to boost sales. Reason for leaving: store closure Show less

Barista

• Aug 2018 - Nov 2019

Working as a barista at Starbucks taught me the importance of teamwork and effective communication, as I worked in a team to provide great customer service in a timely manner. I followed company procedures and hygiene protocols, whilst participating in several tasks ranging from POS to creating drinks customised to the customers' specifications, staying calm under pressure. Working as a barista at Starbucks taught me the importance of teamwork and effective communication, as I worked in a team to provide great customer service in a timely manner. I followed company procedures and hygiene protocols, whilst participating in several tasks ranging from POS to creating drinks customised to the customers' specifications, staying calm under pressure.

Sales Advisor

• Dec 2016 - Jul 2018

My time at Debenhams helped me identify my love for fashion retail, and taught me valuable skills that I continue to use to this day. I acquired several skills that allowed me to fulfil customers' needs, and I was praised for demonstrating excellent customer relations. My time at Debenhams helped me identify my love for fashion retail, and taught me valuable skills that I continue to use to this day. I acquired several skills that allowed me to fulfil customers' needs, and I was praised for demonstrating excellent customer relations.