Experience

mamacoffee

• Czechia
• Food and Beverage Services
• 1 - 100 Employee

• Vedoucí obchodního oddělení / CSO

  • Mar 2020 - Present



CHOCO LOVES COFFEE

• Hlavní město Praha, Česká republika

• Barista / Shift Leader

  • Aug 2018 - Jan 2020



Geis CZ Air + Sea s.r.o.

• Praha

• Air Freight Specialist

  • Aug 2017 - Jul 2018



Transoceanica S.A.S

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Air - Sea Import Agent

  • Oct 2016 - May 2017



Freedom of Living freedomofliving.net

• world

• Co Founder, travel bloger, photographer, social media expert

  • Apr 2015 - Dec 2015



Air France - KLM Cargo and Martinair Cargo

• Prague Airport

• Cargo Customer Service Representative

  • Aug 2009 - Apr 2015

  - Quoting rates to customers, proactive sales, customer care, giving info about conditions of transportation - Taking orders (giving ad-hoc rates and transport sollutions) for cargo air transport from customers, subsequent tracking of shipment, handling eventual problems with customers - Knowledge of air cargo business in wide context - Quoting rates to customers, proactive sales, customer care, giving info about conditions of transportation - Taking orders (giving ad-hoc rates and transport sollutions) for cargo air transport from customers, subsequent tracking of shipment, handling eventual problems with customers - Knowledge of air cargo business in wide context



Air Frace KLM

• Jungmannova, Praha 1

• Customer Care Agent + Office Manager

  • Jul 2008 - Jul 2009

  - Handling baggage and passage claims and complaints - deep knowledge of concerning directives (EC 261/2004, Montreal Convention, General Conditions of Carriage), knowledge of airline background - Supporting Sales and Marketing departments - Office management - Handling baggage and passage claims and complaints - deep knowledge of concerning directives (EC 261/2004, Montreal Convention, General Conditions of Carriage), knowledge of airline background - Supporting Sales and Marketing departments - Office management



Komerční banka

• Banking
• 700 & Above Employee

• Bankovní poradce Individuals a Small Business

  • Jan 2006 - May 2008

  - Taking care of my own portfolio of about 800 clients - Selling bank products to clients - Answering clients' questions by phone, e-mail and face-to-face - Handling claims - Parallel service of FOREIGN CUSTOMER DESK - Taking care of my own portfolio of about 800 clients - Selling bank products to clients - Answering clients' questions by phone, e-mail and face-to-face - Handling claims - Parallel service of FOREIGN CUSTOMER DESK



Oskar

• Inside Sales Representative

  • 2002 - 2005