Veronika Olsson
Information Technology Support Specialist at Smartedge Solutions- Claim this Profile
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English Full professional proficiency
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Spanish Professional working proficiency
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German Professional working proficiency
Topline Score
Bio
Credentials
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IBM Certified BPM Business Analyst - Blueworks Live and Business Process Manager V8.5.6
IBMJan, 2016- Nov, 2024 -
Cisco Certified Network Professional (CCNP)
CiscoFeb, 2008- Nov, 2024
Experience
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Smartedge Solutions
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United Kingdom
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IT Services and IT Consulting
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200 - 300 Employee
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Information Technology Support Specialist
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Jan 2019 - Present
Directly liaise with clients at varying levels including Traders, PMs and CIOs Liaise with multiple agents within the industry in order to achieve client’s goals Troubleshoot P&L and accounting issues including instrument set-up, valuation, pricing and general ledger reconciliation Develop custom client reports and solutions Manage multiple projects simultaneously Build strong relationships and become a trusted point of contact for our clients Directly liaise with clients at varying levels including Traders, PMs and CIOs Liaise with multiple agents within the industry in order to achieve client’s goals Troubleshoot P&L and accounting issues including instrument set-up, valuation, pricing and general ledger reconciliation Develop custom client reports and solutions Manage multiple projects simultaneously Build strong relationships and become a trusted point of contact for our clients
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Nexthink
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Switzerland
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Software Development
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700 & Above Employee
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Information Technology Analyst
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Jun 2018 - Jan 2019
I must support the growth in professional services. The objective of the role is to deepen a client's data set and provide recommendations. -Being able to analyze, establish and compare the client data set to generate information for ongoing operations Lead data projects from start to finish, including the collection of business requirements, the definition of data requirements, technical specifications and monitoring. =Run complex analyzes to deliver business… Show more I must support the growth in professional services. The objective of the role is to deepen a client's data set and provide recommendations. -Being able to analyze, establish and compare the client data set to generate information for ongoing operations Lead data projects from start to finish, including the collection of business requirements, the definition of data requirements, technical specifications and monitoring. =Run complex analyzes to deliver business information to different teams: automate reports for scalability reasons whenever relevant. -Being able to find and highlight false positives or unique events Ensure that results and milestones are documented consistently and shared regularly with internal and external stakeholders. -Being able to speak with experience of those interested in IT and explain the analysis of data, ideas and assumptions Analyze the needs, objectives, strategic plans and limitations of the client. -Being able to prioritize and work on different projects at the same time. Show less I must support the growth in professional services. The objective of the role is to deepen a client's data set and provide recommendations. -Being able to analyze, establish and compare the client data set to generate information for ongoing operations Lead data projects from start to finish, including the collection of business requirements, the definition of data requirements, technical specifications and monitoring. =Run complex analyzes to deliver business… Show more I must support the growth in professional services. The objective of the role is to deepen a client's data set and provide recommendations. -Being able to analyze, establish and compare the client data set to generate information for ongoing operations Lead data projects from start to finish, including the collection of business requirements, the definition of data requirements, technical specifications and monitoring. =Run complex analyzes to deliver business information to different teams: automate reports for scalability reasons whenever relevant. -Being able to find and highlight false positives or unique events Ensure that results and milestones are documented consistently and shared regularly with internal and external stakeholders. -Being able to speak with experience of those interested in IT and explain the analysis of data, ideas and assumptions Analyze the needs, objectives, strategic plans and limitations of the client. -Being able to prioritize and work on different projects at the same time. Show less
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SIDLER SA
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Switzerland
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Staffing and Recruiting
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1 - 100 Employee
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Operations Analyst
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Mar 2016 - Dec 2017
-Research, analyze, and publish monthly Sales and Payroll Goals -Monitor and challenge expense management -Manage, maintain and publish re-occurring reports to support business needs -Define all operational and technical policies including best practices and store operating guidelines for the Retail Division -Define and publish Bonus and Incentive Programs for the Retail Division -Partner with Regional Director, District Manager and Area Visual Manager to coordinate new… Show more -Research, analyze, and publish monthly Sales and Payroll Goals -Monitor and challenge expense management -Manage, maintain and publish re-occurring reports to support business needs -Define all operational and technical policies including best practices and store operating guidelines for the Retail Division -Define and publish Bonus and Incentive Programs for the Retail Division -Partner with Regional Director, District Manager and Area Visual Manager to coordinate new pre-opening activities prior to grand opening -Communicate with all departments to ensure all operations store opening initiatives are achieved -Update and resolve all new store opening/remodel open issues and preparation details. Show less -Research, analyze, and publish monthly Sales and Payroll Goals -Monitor and challenge expense management -Manage, maintain and publish re-occurring reports to support business needs -Define all operational and technical policies including best practices and store operating guidelines for the Retail Division -Define and publish Bonus and Incentive Programs for the Retail Division -Partner with Regional Director, District Manager and Area Visual Manager to coordinate new… Show more -Research, analyze, and publish monthly Sales and Payroll Goals -Monitor and challenge expense management -Manage, maintain and publish re-occurring reports to support business needs -Define all operational and technical policies including best practices and store operating guidelines for the Retail Division -Define and publish Bonus and Incentive Programs for the Retail Division -Partner with Regional Director, District Manager and Area Visual Manager to coordinate new pre-opening activities prior to grand opening -Communicate with all departments to ensure all operations store opening initiatives are achieved -Update and resolve all new store opening/remodel open issues and preparation details. Show less
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RepRisk
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Switzerland
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Information Services
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200 - 300 Employee
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Business Analyst
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May 2013 - Nov 2015
-Gather, document and prioritize software requirements in a cooperative approach that includes clients and internal business and IT stakeholders, p. collecting critical information from meetings and producing useful reports -Define and successfully manage projects by creating project plans (including deadlines, milestones, resources), guiding the teams involved through the development process, tracking activities and solving problems -Serve as a product owner for several publications of… Show more -Gather, document and prioritize software requirements in a cooperative approach that includes clients and internal business and IT stakeholders, p. collecting critical information from meetings and producing useful reports -Define and successfully manage projects by creating project plans (including deadlines, milestones, resources), guiding the teams involved through the development process, tracking activities and solving problems -Serve as a product owner for several publications of two applications and product reviews and prioritize related IT tickets -Study current processes and system capabilities, build workflow diagrams and diagrams, write specifications and improve existing documentation for technical and commercial aspects. Show less -Gather, document and prioritize software requirements in a cooperative approach that includes clients and internal business and IT stakeholders, p. collecting critical information from meetings and producing useful reports -Define and successfully manage projects by creating project plans (including deadlines, milestones, resources), guiding the teams involved through the development process, tracking activities and solving problems -Serve as a product owner for several publications of… Show more -Gather, document and prioritize software requirements in a cooperative approach that includes clients and internal business and IT stakeholders, p. collecting critical information from meetings and producing useful reports -Define and successfully manage projects by creating project plans (including deadlines, milestones, resources), guiding the teams involved through the development process, tracking activities and solving problems -Serve as a product owner for several publications of two applications and product reviews and prioritize related IT tickets -Study current processes and system capabilities, build workflow diagrams and diagrams, write specifications and improve existing documentation for technical and commercial aspects. Show less
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Emakina
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Belgium
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Advertising Services
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100 - 200 Employee
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Data Analyst
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Apr 2010 - Feb 2012
Liaising with Digital/Marketing interlocutors at a senior level on a day-to-day basis Creating strategic recommendations and proposals. You are able to build a case from A to Z. Bring a wide range of innovative, workable digital solutions to the table, time after time. Developing the client relation and budget: convert sales leads and nurture customer relationships by maintaining a constructive and close relationship with your clients/audience. Developing loyalty: the quality of… Show more Liaising with Digital/Marketing interlocutors at a senior level on a day-to-day basis Creating strategic recommendations and proposals. You are able to build a case from A to Z. Bring a wide range of innovative, workable digital solutions to the table, time after time. Developing the client relation and budget: convert sales leads and nurture customer relationships by maintaining a constructive and close relationship with your clients/audience. Developing loyalty: the quality of your recommendations and their implementation guarantee the satisfaction and trust of your customers towards Emakina. Defending the interests of Emakina: you are the guarantor of project profitability and colleague’s satisfaction. Inspiring and mentoring your teammates by sharing your digital insights, and communicating how they meet the clients’ overall objectives Show less Liaising with Digital/Marketing interlocutors at a senior level on a day-to-day basis Creating strategic recommendations and proposals. You are able to build a case from A to Z. Bring a wide range of innovative, workable digital solutions to the table, time after time. Developing the client relation and budget: convert sales leads and nurture customer relationships by maintaining a constructive and close relationship with your clients/audience. Developing loyalty: the quality of… Show more Liaising with Digital/Marketing interlocutors at a senior level on a day-to-day basis Creating strategic recommendations and proposals. You are able to build a case from A to Z. Bring a wide range of innovative, workable digital solutions to the table, time after time. Developing the client relation and budget: convert sales leads and nurture customer relationships by maintaining a constructive and close relationship with your clients/audience. Developing loyalty: the quality of your recommendations and their implementation guarantee the satisfaction and trust of your customers towards Emakina. Defending the interests of Emakina: you are the guarantor of project profitability and colleague’s satisfaction. Inspiring and mentoring your teammates by sharing your digital insights, and communicating how they meet the clients’ overall objectives Show less
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Education
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2016 - 2018
University of Zurich
Associate's degree, Computer Systems Analysis -
2009 - 2013
University of Zurich
Licentiate degree, Business, Management, Marketing, and Related Support Services -
2004 - 2007
University of California, Berkeley, Haas School of Business
Master's degree, Human Resources Management/Personnel Administration, General -
1994 - 1999
University of Zurich
Licentiate degree, Computer Engineering
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