Veronika Morozova
Computer Customer Support Specialist at Currency.com- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Minsk, Belarus, BY
Languages
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Русский Native or bilingual proficiency
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Английский Limited working proficiency
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Французский Limited working proficiency
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Experience
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Currency.com
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Gibraltar
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Financial Services
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100 - 200 Employee
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Computer Customer Support Specialist
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Jun 2021 - Present
- support clients at all levels, answer any questions via live chat, emails and calls;- assist clients with the KYC procedure;- collect clients’ feedback and analyze how clients’ experience can be improved;- interaction with payment providers and banks;- carrying out customer identity verification according to established policies and procedures;- manage the flow of information, identify insufficiencies, keep track of documents, submit data in verification systems and maintain the quality standards.
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Education
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Belarusian State University
Bachelor's degree, Legal support of commercial activity
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