Veronika Meladze

Emergency Call Taker at Häirekeskus | Estonian Emergency Response Centre
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Contact Information
us****@****om
(386) 825-5501
Location
Tallinn, Harjumaa, Estonia, EE
Languages
  • Russian Native or bilingual proficiency
  • Estonian Native or bilingual proficiency
  • English Professional working proficiency

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Bio

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5.0

/5.0
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Alex Aston

Veronika has shown herself as a quick-learner, result-oriented person. She would be a good match for all companies, looking for a specialist in a multitasking position, dealing with a big number of requests in strict deadlines!

Alla Daleko

Veronika is a responsible, determined, result-oriented and effective Team Player! She is friendly, attentive, good- humoured, reliable and fun to work with (which is also a great plus). Veronika has excellent organisational and managing skills.

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Credentials

  • Professional Photography for Instagram
    Domestika
    Dec, 2021
    - Nov, 2024

Experience

  • Häirekeskus | Estonian Emergency Response Centre
    • Estonia
    • Public Safety
    • 1 - 100 Employee
    • Emergency Call Taker
      • Mar 2021 - Present

      Emergency calls (112) handling. Emergency calls (112) handling.

  • Barbora Eesti
    • Estonia
    • Retail
    • 1 - 100 Employee
    • Team Lead in Customer Support Center
      • May 2020 - Jul 2020

      • Customer Support team daily work coordination• Supervision so that the Customer Support Centre work is done efficiently• Supervision that the work of the Customer Support Centre work seamlessly with other departments (logistic, picking centers, accountancy) • Preparation of weekly statistics by the Customer Support Centre team• Participation in writing standards for the Baltic countries• Scheduling for employees

    • Senior Customer Support Specialist
      • Oct 2019 - May 2020

      • Ensuring proper functioning of the Customer Support Call Center• Distributing Customer Support Center daily work (Facebook, emails, calls, star reviews)• Tracking down Customer Support Center main KPI‘s• Communication with countries manager• Reporting technical issues

    • Customer Support Specialist
      • Jun 2019 - Oct 2019

      • Customer consulting by phone and email in Estonian, Russian and English languages• Providing information regarding e-shop and orders• All decisions on orders: cancellations, corrections, rescheduling• Communication between the company departments• Registration of order complaints and their submission to the final decision• Preparation of documents for credit invoices• Money refunds

  • Wildix
    • Estonia
    • Telecommunications
    • 200 - 300 Employee
    • Sales Assistant
      • Mar 2018 - Jan 2019

      • Database creation of potential clients/partners (Baltic and Scandinavian countries) • Sales calls (Baltic and Scandinavian area) • Sales reports in CRM (Infusionsoft) • Assigning and conducting video conferences with potential clients • Face-to-face meetings with potential and existing customers • Supporting partners (via phone calls, face-to-face meetings, emails or Facebook group)

    • Marketing Assistant
      • Mar 2018 - Jan 2019

      Marketing • Writing or translating posts for social networks and their distribution in the working channels (Facebook, LinkedIn) • Composing marketing mailings or newsletter to partners and potential customers • Working with the end customer in creation of case story • Meeting with business partners, communication with potential customers

    • Office Manager
      • Mar 2018 - Jan 2019

      Office management • Secretarial tasks (email answering, meetings organization) • Partly involved in the recruiting process and did pre-selections of new candidates (preparing and providing information for the searching process, experience in collaboration with CV Keskus, CV Online) • Providing and ordering all needed office supplements Other acquired skills • Translations from English to Estonian (participated in the Wildix software translation process)

Education

  • The Estonian Academy of Security Sciences
    Vocational Secondary Education, Emergency Call Taker
    2016 - 2017
  • Tallinn School of Service (TEKO)
    Vocational Education, Nail Technician/Specialist and Manicurist
    2021 -
  • Kohtla-Järve Järve Gymnasium
    Graduated from basic and middle school
    2001 - 2013

Community

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