Experience

VOX Travel

• Slovakia
• Events Services
• 1 - 100 Employee

• Head of sales

  • Apr 2017 - Present

• Team Lead

  • Oct 2015 - Apr 2017

  looking for new opportunities and expanded range of services, negotiating with partners, interpretation of economic data and their use in future decision-making, proposals for the improvement of services offered, invoicing, team management



Sports Direct International

• United Kingdom
• 1 - 100 Employee

• Assistant Store Manager

  • Mar 2014 - Oct 2014

  analysis of sales and performance, implementation of improvements, creation of short-term strategies, management and staff training, monitoring compliance with quality standards analysis of sales and performance, implementation of improvements, creation of short-term strategies, management and staff training, monitoring compliance with quality standards



ALDI Stores

• Australia
• Software Development
• 1 - 100 Employee

• Assistant Store Manager

  • Sep 2013 - Mar 2014

  management and staff training, preparing sales statistics, sales planning, monitoring compliance with quality standards management and staff training, preparing sales statistics, sales planning, monitoring compliance with quality standards



Capgemini

• India
• Information Services
• 1 - 100 Employee

• Change administrator, Deputy Team Leader

  • Aug 2012 - Jun 2013

  CHANGE ADMINISTRATOR receiving and addressing change requests from clients, communication with clients, administrative workDEPUTY TEAM LEADERmanagement of service desk and delivery targets, resolution of queries from customers, performance and quality management, reports preparation, staff training and development of analysts

• Incident Manager, Deputy Team Leader

  • Oct 2008 - Aug 2012

  INCIDENT MANAGERsolution of reported incidents, communication with clients and internal departments, implementation of new processes at workDEPUTY TEAM LEADERmanagement and organization of the department's activities, availibility management of human resources, preparation of statistics and reports, processing outcomes of customer satisfaction surveys, staff training