Experience

James Cook Languages s.r.o.

• Czechia
• Professional Training and Coaching
• 1 - 100 Employee

• Course Manager

  • Nov 2014 - Jun 2015



HiPP-Gruppe

• Germany
• Food and Beverage Manufacturing
• 400 - 500 Employee

• Customer service

  • Mar 2013 - Jul 2014

  - Preparation of orders and invoicing - Solving logistical complications - Complaints - Creating credit notes - Entering new products to price lists and update them as changes in logistics - Checking the status of pharmaceutical wholesalers - KPI monthly reports - Telephone and e-mail communication with customers - Preparation of orders and invoicing - Solving logistical complications - Complaints - Creating credit notes - Entering new products to price lists and update them as changes in logistics - Checking the status of pharmaceutical wholesalers - KPI monthly reports - Telephone and e-mail communication with customers



MARIONNAUD

• France
• Retail
• 700 & Above Employee

• Database and Office administrator

  • Jan 2011 - Jan 2013

  Organization and administration of loyalty programme and client service. Providing administrative support and ensuring smooth operation of reception. - Maintanance and regular updates of client database (inserting new data from registration forms, updating existing contact details etc.) - Communication with clients, providing information about customer account status - Settlement of claims, regular and timely communication with IT - Regular communication and cooperation… Show more Organization and administration of loyalty programme and client service. Providing administrative support and ensuring smooth operation of reception. - Maintanance and regular updates of client database (inserting new data from registration forms, updating existing contact details etc.) - Communication with clients, providing information about customer account status - Settlement of claims, regular and timely communication with IT - Regular communication and cooperation with marketing department - Issuing duplicate vouchers in case of loss or theft - Retrieval of statistics from database provider - Fulfiling other tasks and instructions given by Marketing Manager - Ensuring smooth operation of reception, i. e. answering incoming telephone calls, welcoming visitors, dealing with mail services, messenger, taxi, kitchen equipment operation etc. - Monthly/ weekly reporting of store turnovers to respective tenants - Translation and production of product stickers

• Client service

  • Apr 2009 - Dec 2010

  Organization and administration of loyalty programme and client service.



Au-pair

• London

• Au-Pair in UK in my own bussines ( withou using any agency)

  • Sep 2008 - Apr 2009

  English Language Training ( -ELT- 16A Old Town London, SW4 0JY) - general english, bussines english, exam skills My duties with the children and daily household duties. - Taking care about twins sister and one 5 years older sister - Waking them up, getting them ready for school - Cooking simple meals for them - Tidying their rooms, putting toys away - Playing with them - Washing dishes and cleaning the kitchen - Organising things - Laundry and/or ironing -… Show more English Language Training ( -ELT- 16A Old Town London, SW4 0JY) - general english, bussines english, exam skills My duties with the children and daily household duties. - Taking care about twins sister and one 5 years older sister - Waking them up, getting them ready for school - Cooking simple meals for them - Tidying their rooms, putting toys away - Playing with them - Washing dishes and cleaning the kitchen - Organising things - Laundry and/or ironing - Visiting playground with twins Show less English Language Training ( -ELT- 16A Old Town London, SW4 0JY) - general english, bussines english, exam skills My duties with the children and daily household duties. - Taking care about twins sister and one 5 years older sister - Waking them up, getting them ready for school - Cooking simple meals for them - Tidying their rooms, putting toys away - Playing with them - Washing dishes and cleaning the kitchen - Organising things - Laundry and/or ironing -… Show more English Language Training ( -ELT- 16A Old Town London, SW4 0JY) - general english, bussines english, exam skills My duties with the children and daily household duties. - Taking care about twins sister and one 5 years older sister - Waking them up, getting them ready for school - Cooking simple meals for them - Tidying their rooms, putting toys away - Playing with them - Washing dishes and cleaning the kitchen - Organising things - Laundry and/or ironing - Visiting playground with twins Show less



Ramada Grand Hotel Symphony Praha

• receptionist

  • Mar 2008 - Sep 2008

  - Day-to-day reception management and general admin duties - Work with the receptionist booking system - Providing information sighseeing tours, opening hours etc. - Day-to-day reception management and general admin duties - Work with the receptionist booking system - Providing information sighseeing tours, opening hours etc.