Veronika Dávidková
Housekeeping Manager at The Great House at Sonning on Thames- Claim this Profile
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English Professional working proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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First Aid
Highfield QualificationsJun, 2019- Nov, 2024 -
NVQ - Level 3 Team leading
-Nov, 2017- Nov, 2024 -
Certificate in Team Leading Knowledge – Level 2 - Distance Learning Programme
South Downs CollegeJan, 2016- Nov, 2024 -
The Effective Team Leader/Supervisor Workshop Certificate
Tutor : Lawrence PollittDec, 2015- Nov, 2024 -
Certificate for Language Communications Audit
ProMES Auditor Training courseOct, 2013- Nov, 2024 -
Quality Management Certificate
Matej Bel UniversityDec, 2012- Nov, 2024
Experience
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The Great House at Sonning on Thames
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United Kingdom
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Hospitality
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1 - 100 Employee
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Housekeeping Manager
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May 2019 - Present
As an experienced Head Housekeeper I am responsible for planning, directing and overseeing the operations and fiscal health of Housekeeping department. Leading the team of 12 to ensure the highest cleaning standards, making sure all legal regulations are followed. Focusing on customers' satisfaction, always trying to exceed expectations. As an experienced Head Housekeeper I am responsible for planning, directing and overseeing the operations and fiscal health of Housekeeping department. Leading the team of 12 to ensure the highest cleaning standards, making sure all legal regulations are followed. Focusing on customers' satisfaction, always trying to exceed expectations.
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Crowne Plaza Marlow
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Hospitality
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1 - 100 Employee
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Head Housekeeper
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Aug 2018 - May 2019
Being responsible for smooth and efficient operations of Housekeeping department. Ensuring IHG and Crowne Plaza brand standards are on the highest possible level. Training employees on brand standards. Creating COSHH records, Standard operational procedures and Employee training sheets. Being responsible for improving of hotel heart beat. Dealing with customer requirements and complaints in effective way. Ensuring all guests‘ facilities are maintained to the standards. Making suggestions and implementing the ways to improve linen costs. Taking care of employees‘ development. Preparing department for bedrooms and public areas refurbishment.
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voco Lythe Hill Hotel & Spa
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United Kingdom
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Hospitality
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1 - 100 Employee
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Head Housekeeper/Duty Manager
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Oct 2017 - Aug 2018
Lythe Hill as a sister company to Old Thorns. Keeping Head Houskeeper’s responsibilities and duties. As a Dutymanager - being responsible for smooth and efficient hotel’s runningin General Manager’s absence - responsible first aider and fire warden,performing walks around to check on all health and safety proceduresand requirements. Dealing with customer’s complaints related to allhotel departments. Helping and supporting all departments whenneeded e.g. checking customers in and out, checking on a smoothrestaurant‘s running, sorting out maintenance issues, opening HealthClub and Spa if necessary, ...
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Head Housekeeper
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Dec 2016 - Oct 2017
Taking control andresponsibility for the smooth and efficient operation of theHousekeeping Department, ensuring all guests‘ facilities are maintainedto the standards required and the departmental budgeted profitability isachieved. Creating Risk assessments, COSHH Records, HousekeepingStandard Procedures and Tool Box Talks. Creating and updatingEmployees Training Records and Rota for the department.
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Old Thorns Hotel & Resort
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United Kingdom
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Hospitality
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1 - 100 Employee
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Deputy Head of Department
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Oct 2015 - Dec 2016
Assisting with the smooth and efficient operation of HSK Department, ensuring all guests' facilities are maintained to the standards required and the departmental budgeted profitability is achieved. Deputising in the Head Housekeepers absence and taking control and responsibility for the Department. Creating Risk assessments, COSHH Records, Housekeeping Standard Procedures and Tool Box Talks. Creating and updating Employees Training Records.
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Supervisor
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Feb 2015 - Oct 2015
Assisting with the smooth and efficient operation of HSK Department, ensuring all guests' facilities are maintained to the standards required and the departmental budgeted profitability is achieved.
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TEMPO TRAINING & CONSULTING
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District Ostrava-City, Czech Republic
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Analysis consultant
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Apr 2014 - Nov 2014
specific market segments research, data collection, information gathering, data evaluation, Business plan making, making of market penetration's strategies, ... specific market segments research, data collection, information gathering, data evaluation, Business plan making, making of market penetration's strategies, ...
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UMC Slovakia, s.r.o.
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Nove Mesto nad Vahom, Slovak Republic
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Project coordinator
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Nov 2013 - Feb 2014
responsibility for projects coordination, communication with customers, project analysis, project planning and scheduling, reporting, problem solving, ... responsibility for projects coordination, communication with customers, project analysis, project planning and scheduling, reporting, problem solving, ...
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Trencin Regional Chamber of Slovak Chamber of Commerce and Industry
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Slovakia
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International Trade and Development
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1 - 100 Employee
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Program for graduates
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Aug 2013 - Oct 2013
as an Office assistant – documents preparations for trainings and conferences focused on commerce and chosen types of industries, processing of employer's database, ... as an Office assistant – documents preparations for trainings and conferences focused on commerce and chosen types of industries, processing of employer's database, ...
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Education
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2008 - 2013
Univerzita Mateja Bela v Banskej Bystrici
Ing., Marketing Management of Business
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