Administrative assistant

• Apr 2018 - Present

Director of studies

• Jul 2017 - Mar 2018

• Drive and manage courses • Build class syllabuses • Organize classes and recreational events • Update enrollment register • Hire and supervise teachers • Build and sustain relationship and manage conflicts between teachers, parents, and students • Drive and manage courses • Build class syllabuses • Organize classes and recreational events • Update enrollment register • Hire and supervise teachers • Build and sustain relationship and manage conflicts between teachers, parents, and students

Responsible for lunch in Bokdatabasen's canteen

• May 2014 - Mar 2018

• Follow HACCP standards • Order food and ensure menu variation and client satisfaction • Food preparation and presentation, ensuring freshness of ingredients • Serve food at the appropriate time • Keep kitchen clean and organized • Follow HACCP standards • Order food and ensure menu variation and client satisfaction • Food preparation and presentation, ensuring freshness of ingredients • Serve food at the appropriate time • Keep kitchen clean and organized

Italian teacher

• Mar 2014 - Mar 2018

• Plan and prepare lessons, assignments, and instructional materials • Establish learning objectives consistent with student needs • Select and use appropriate language acquisition strategies • Organize paperwork and send invoices • Plan and prepare lessons, assignments, and instructional materials • Establish learning objectives consistent with student needs • Select and use appropriate language acquisition strategies • Organize paperwork and send invoices

Showroom assistant

• Aug 2015 - Nov 2017

• Independently open and close the showroom • Ensure optimal sales through a great customer experience: meet and greet clients, provide relevant product information in person and by phone • Maintain a clean, attractive and organized showroom appearance • Responsible for finding a new location • Independently open and close the showroom • Ensure optimal sales through a great customer experience: meet and greet clients, provide relevant product information in person and by phone • Maintain a clean, attractive and organized showroom appearance • Responsible for finding a new location

Group leader and coordinator

• Mar 2012 - Dec 2013

• Meet guests at the meeting points, check-in and guide assignment to tourists from all over the world • Improve guests' museum experience, assist and accompany tourists to the museum, give them maps and provide information • Voucher management • Provide reports for each group • Solve problems on a daily / by-the-minute basis and manage late arrivals, cooperating by phone with Darkrome (now City Wonders) Customer Care Department in Dublin • Meet guests at the meeting points, check-in and guide assignment to tourists from all over the world • Improve guests' museum experience, assist and accompany tourists to the museum, give them maps and provide information • Voucher management • Provide reports for each group • Solve problems on a daily / by-the-minute basis and manage late arrivals, cooperating by phone with Darkrome (now City Wonders) Customer Care Department in Dublin

Hotel receptionist

• Sep 2011 - Dec 2011

Hotel receptionist in two of the Gregori Hotels. • Welcome visitors, Check-in by processing registration information and check-out by processing payments and departures • Assisting guests by making knowledgeable recommendations and following-up with reservations, including shuttle transportation to airports, sightseeing tour information, dining • Booking: make, verify, and cancel reservations. • Customer care by managing claims Hotel receptionist in two of the Gregori Hotels. • Welcome visitors, Check-in by processing registration information and check-out by processing payments and departures • Assisting guests by making knowledgeable recommendations and following-up with reservations, including shuttle transportation to airports, sightseeing tour information, dining • Booking: make, verify, and cancel reservations. • Customer care by managing claims

Hostess in conferences and public examinations

• 2009 - 2011

• Coordinating the registration process and related services for conferences, meetings, and public examinations. • Distributing policies/procedures and materials • Maintaining the proper conduct of the examination in accordance with the exam regulations by preventing cheating during the examination • Coordinating the registration process and related services for conferences, meetings, and public examinations. • Distributing policies/procedures and materials • Maintaining the proper conduct of the examination in accordance with the exam regulations by preventing cheating during the examination

Public Assistant in the University`s library

• 2007 - 2011

• Serving students and professors, at the information desk providing direct customers service • Explaining and enforcing library policies and procedures • Assisting customers in the use of the online catalog • Answering and redirecting questions to the appropriate person between the library staff • Locating and re-shelving library materials • Managing loans in and out through Aleph Library Management System • Serving students and professors, at the information desk providing direct customers service • Explaining and enforcing library policies and procedures • Assisting customers in the use of the online catalog • Answering and redirecting questions to the appropriate person between the library staff • Locating and re-shelving library materials • Managing loans in and out through Aleph Library Management System

Editorial Assistant - Internship

• Jun 2008 - Sep 2008

Administrative and editorial support to the editorial director: • Receiving incoming calls and takes messages as needed • Organizing mail, compiling and distributing mailing lists • Editing and writing online content in Empiria Edizioni website • Managing the processing of manuscripts from submission to acceptance, analyzing, proofreading and correcting manuscripts, summarizing written material • Seller and event assistant in the bookshop Administrative and editorial support to the editorial director: • Receiving incoming calls and takes messages as needed • Organizing mail, compiling and distributing mailing lists • Editing and writing online content in Empiria Edizioni website • Managing the processing of manuscripts from submission to acceptance, analyzing, proofreading and correcting manuscripts, summarizing written material • Seller and event assistant in the bookshop