Veronica Santamaria
Admissions Representative at Angeles College- Claim this Profile
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Bio
Experience
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Angeles College
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United States
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Higher Education
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1 - 100 Employee
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Admissions Representative
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Nov 2022 - Present
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Admissions Representative/Receptionist
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Mar 2017 - Jul 2023
-Produced a detailed application manual to increase efficiency in training employees managing other -Streamlined all aspects of admissions processes: orientation, enrollment, applications, completion, and cancellations. -Partnered with beauty salons/barber shops to find students an apprentice role. -Direct liaison between government departments, employees, and students. -Responsible for maintaining an updated record of rules and regulations relating to the program and the dissemination of information regarding changes. -Responsible for assessing extreme cases and determining resolution before the school director and school coordinator. -Executed trimester reports for all Governmental departments affiliated with the Apprentice program to determines student success rates. -Lead and coordinated bimonthly meetings with Governmental departments via zoom/teleconference. -Responsible for writing meeting Agenda, Minutes, and dispersing to affiliated parties. -Responsible for writing meeting Agenda, Minutes, and dispersing to affiliated parties. -Worked with social workers to access if students qualify for G.A.I.N. -Handled fines and special circumstances with state inspectors on a one-on-one basis. Worked with IT department to improve software managing over 400 active students. -Worked with web programmer in the creation and management of our new browser during COVID-19 facilitating the transition to online learning. -Created a simplified manual with diagrams for ThinkIF and Zoom for both students and teachers. -Designed and maintained database files in Microsoft Excel. -Worked with Accounting staff to develop a product ordering spreadsheet to monitor product sales, keep track of orders, and maintain general inventory in Vagaro. -Conducted market research when opening new centers. -Reconciled outstanding loans. Show less
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Personal Assistant
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Sep 2016 - Mar 2017
-Executed tasks related to booking booths at fitness related expos. -Worked alongside IT consultant to make website user friendly. -Designed graphics and content for PR releases alongside the president of the company. -Served as liaison between suppliers, distributors, and clients for multiple businesses under IFMC INC. -Completed marketing research to ensure merchandise fit the respective market. -Served as point person for troubleshooting sales / vendor issues such as short shipments, late delivery, RTV’s on damaged goods, etc. -Managed merchandising reorders. -Created a tracking system to meet production deadlines; increased customer satisfaction by 40%. -Organized biweekly meetings between President of IFMC and other developers to discuss profit margins, product line introductions/changes, and production schedules. -Managed social media marketing efforts for four fitness related businesses: increased customer base by 20%. Show less
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Education
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California State Polytechnic University-Pomona