Experience

Valley Water

• Utilities
• 700 & Above Employee

• Staff Analyst

  • Aug 2020 - Present

  Watershed Design and Construction Unit Review invoices from consultant agreements and construction projects to ensure and evaluate that labor costs, services/supplies are in conformance with the agreed upon rates and provisions. Prepare draft documents required for consultant, partner agency cost share, and other necessary agreements. Prepare draft Board Agenda Memos and attachments, performing revisions to draft memo's, and routing the Board Agenda item in Legistar until completion. Provide business management support by coordinating with project managers, preparing project annual budget and resources. Manage administrative functions in support of Project Team to track and monitor project milestones. Ensure document control by following specific Valley Water policies. Show less



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Billing Analyst

  • Jan 2020 - Aug 2020

  Gather, collate and report key billing information to WMG Stakeholders. Assist in dispute resolution. Own data checks prior to billing. Responsible for manual data entry, pulling reports from various billing systems, uploading to business process management system and submitting data to generate invoices Gather, collate and report key billing information to WMG Stakeholders. Assist in dispute resolution. Own data checks prior to billing. Responsible for manual data entry, pulling reports from various billing systems, uploading to business process management system and submitting data to generate invoices



22nd Century Technologies Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Staff Analyst

  • May 2019 - Jan 2020

  Office of Government Relations Review and analyze Community Sponsorship applications to be shared with management. Create logistic sheets with specific details and organize all materials required for sponsored community booths and events. Work with the Graphics team as needed to ensure the most updated versions of handouts are in use for booths and events. Update tracking documents with for all sponsorships, booths and events. Assist in planning tours and events sponsored by Valley Water. Monitor City Council Meetings for details pertaining to Valley Water and report to management as needed. Watershed Design and Construction Unit Review invoices from consultant agreements and construction projects to ensure and evaluate that la-bor costs, services/supplies are in conformance with the agreed upon rates and provisions. Prepare draft documents required for consultant, partner agency cost share, and other necessary agreements. Prepare draft Board Agenda Memos and attachments, performing revisions to draft memo's, and routing the Board Agenda item in Legistar until completion. Provide business management support by coordinating with project managers, preparing project annual budget and resources. Manage administrative functions in support of Project Team to track and monitor project milestones. Ensure document control by following specific Valley Water policies. Show less



Astreya

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Invoice Analyst Process Lead @ Google

  • Apr 2008 - Jul 2018

  Invoice Analyst Process Team Lead: Supervise team of seven invoice analysts. Identify and recommend process improvements for daily team operations. Manage payment escalations to vendors for urgent matters with AP and contribute to weekly AP meetings, discussing current issues and collaborating to resolve problems. Prepare and distribute reports on monthly SLAs and KPIs, according to client SOW. Report data to clients on invoice approval outliers and invoices-on-hold analysis. Coordinate with contracts, audit, data analysis, and funding teams to ensure accurate data in Rivermine TEM, following best practices and proposing process improvements to clients. Key Achievements: *Contributed to business as the SME and main POC for invoice analysts and account managers— working together to solve problems, and handle internal and vendor escalations. *Wrote detailed process documentation for invoice analysts and account managers and updated as new processes were implemented. *Assisted with implementation and upgrades to Oracle and Rivermine TEM *Assembled monthly invoice and reporting data and presented to client in monthly and quarterly business reviews. Invoice Analyst / Account Manager: Manage purchase orders (POs) for corporate and production network services, according to contract in Rivermine. Validate and audit invoice data and work with global AP team, facilitating timely and accurate payment of invoices to the correct POs and associated GLs. Work with vendors to ensure proper billing of services. Request corrected invoices and/or credits as needed. Follow through with vendors until billing issues were resolved. Coordinate with global finance team to ensure POs were properly funded. Assist Finance with budgeting and forecasting as well as quarterly/yearly PO refreshes for all POs supported. Use Oracle to research payment issues and complete detailed account reconciliations. Manage tickets in internal team queue for ad-hoc payment issues/requests. Show less



Fisher Investments

• United States
• Financial Services
• 700 & Above Employee

• IT Asscociate

  • May 2007 - Apr 2008

  *Audit and track all Telecom and Datacom billing accounts utilizing MS Excel *Create complete Telecom and Datacom inventory from current billing accounts *Ongoing product and services analysis and billing validation. Complete bill auditing and create claims for credits through reconciliation of inventories and invoicing *Identify cost saving opportunities and present to management, including disconnection of unnecessary circuits, services for employees no longer with the company and billing disputes *Interaction with CLEC/ILECS and IXC vendors as main point of billing contact *Correct “Slam” billing issues by insuring all business lines are PIC’d to the preferred Long Distance carrier and PIC freezes placed with the Local Vendor *Assist Helpdesk with ordering of new services and move requests for Outside Sales People Home Offices, including multiple business lines with features and DSL Show less



Shared Technologies

• Fremont, CA

• Operations Support Specialist

  • Apr 2006 - May 2007

  *Provide administrative support for San Francisco Branch Operations Manager and two Operations Supervisors *Provide support for over 30 branch technicians, including cell phone issues and fleet items *Track and update reports daily for open Service Request tickets *Run weekly reports using RS6000 and KTWARE on open Service Request Tickets with Material Requests including all up to date status notes *Assist the Warehouse Material Coordinator when needed *Update San Francisco Branch Public Folder, including the Office Directory, Contact Lists, Branch Calendar, Vacation Calendar, On-Call list and Fleet Info *Work with the Corporate Fleet Manager to insure all company vehicles are up to date on registrations and maintenance. Insure old vehicles are replaced with new ones according to company policy Show less



3Com

• Computer Networking
• 200 - 300 Employee

• Network Services Analyst

  • Apr 2003 - Oct 2006

  *Manage over 50 US Telecom and Datacom including international Datacom billing accounts utilizing MS Excel, MS Word & TTI’s WinBill billing software application *Ongoing product and services analysis and billing validation. Complete bill auditing and create claims for credits through reconciliation of inventories and invoicing *Generate monthly re-class documents for charges to be billed back to owners’ company cost centers and create accruals for month end balancing to be posted to SAP *Identify cost saving opportunities and present to management, including disconnection of unnecessary circuits, services for employees no longer with the company and billing disputes Interaction with Telecom and Datacom vendors on pricing and ordering services *Order and disconnect complex services such as Frame Relay, ATM, Voice, PVL, & MIS technologies to maintain an optimized voice & data network *Manage the company’s US toll free routing by utilizing AT&T’s RouteIt! Application and online Business Direct *Order all US toll free services for proper billing and inventory purposes *Administer the corporate calling card, cellular phone and pager programs, including invoice reconciliation and inventory management *Assisted in project to move 3Com’s Customer Service Organization to Siemens Business Services. Duties include ordering circuits with AT&T, coordination with 3Com, SBS and AT&T of circuit installations to SBS, rerouting and testing US Toll Free numbers to SBS on cutover date and ongoing support once initial cutover completed successfully *Participated with integration of TTI’s WinCall CDR with the 3Com VCX. Duties included billing setup by gathering and supplying TTI with 3Com’s current contracted rate tables to be able to perform bill-backs to end users and test report capabilities for ease of use and accuracy. Show less



3Com

• Computer Networking
• 200 - 300 Employee

• Telecom Analyst/Project Coordinator

  • Dec 1996 - Oct 2002

  Telecom Analyst: *Responsible ensuring all voice services provided are highly reliable, maintainable, yet flexible enough to meet the growing needs of the company *System administrator for multiple voice platforms and applications: Meridian routing tables, audio and videoconference support and CDR *Backup support for voicemail and Meridian PBX administration *Administer and coordinate telecommunications training and support as needed for user community Managed installation, maintenance and disconnection of Telco circuits and services for voice network Telecom Project Coordinator: *Manage conversion of Santa Clara campus with 5000+ users from 4 to 5 digit dial plan and changing all phone numbers to one prefix *Iinstallation of web based CDR/PBX Traffic capabilities for 3 Santa Clara and 1 Rolling Meadows PBXs *Manage US MeetingPlace Networking Project (Santa Clara, Marlborough and Rolling Meadows). This project reduced the maintenance cost for the systems to one Networked system in place of three Stand Alone systems. All features and user profiles were standardized for simpler support. Multi-Conference meetings were implemented for cost savings on long distance charges. Show less