Experience

Hazel Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Associate Bilingual Therapist

  • Aug 2023 - Present



Penner & Symington

• Pasadena, California, United States

• Office Manager/ Administrative Executive

  • Feb 2021 - Aug 2023

  - Provided administrative support to all therapists and clients - Answered and transferred incoming phone calls - Performed general clerical duties including photocopying, faxing, mailing, and filing - Reconciled and submitted monthly, quarterly, and annual payroll tax forms utilizing QuickBooks - Provided administrative support to all therapists and clients - Answered and transferred incoming phone calls - Performed general clerical duties including photocopying, faxing, mailing, and filing - Reconciled and submitted monthly, quarterly, and annual payroll tax forms utilizing QuickBooks



Crisis Textline

• Remote

• Crisis Counselor

  • Feb 2020 - May 2023

  -Counsel clients to help guide them from an immediate crisis to a calm understanding -Build rapport, explore thought, feelings, and precipitating events, identify a goal, explore texter’s support system and collaboratively create an action plan -Assist texters dealing with abuse, relationships, depression, stress, suicidal thoughts, etc. -Counsel clients to help guide them from an immediate crisis to a calm understanding -Build rapport, explore thought, feelings, and precipitating events, identify a goal, explore texter’s support system and collaboratively create an action plan -Assist texters dealing with abuse, relationships, depression, stress, suicidal thoughts, etc.



Pacific Clinics

• Mental Health Care
• 700 & Above Employee

• Marriage & Family Therapist Trainee

  • Feb 2022 - Dec 2022

  -Conducts family-centered, strengths-based, culturally competent individualized intakes / assessments, in English and Spanish, gathering information from family, consumer, significant other and involved agencies in the office or in the field as appropriate -Models Pacific Clinics' approach, mission and core values in all communication and correspondence -Completes Service and Coordination Plans, billing expectations, progress notes using Collaborative Note writing, and other DMH required documentation -Provides case management, which might include obtaining client information, identifying needs and problems, linking clients and their families to appropriate resources -Works with the treatment team to provide appropriate coordinated care services to clients and their families. -Closely monitors risk factors, implements/utilizes Safety Planning with clients/families, and is proactive in seeking out assistance from supervisors when needed. Show less



LIVING SUCCESS CENTER

• United States
• Mental Health Care
• 1 - 100 Employee

• Dialectical Behavioral Therapist Trainee

  • May 2021 - May 2022

  -Completed a 42 hour Dialectical Behavioral Therapy training and was supervised weekly in providing individual therapy for adults who are diagnosed with a variety of presenting problems including Depressive and Anxiety Disorders, Personality Disorders, Trauma and Stressor-Related Disorders through telehealth -Implemented behavior management and crisis intervention with the goal of decreasing challenging behaviors and increasing socially significant behaviors to promote overall independence and better quality of life -Taught and practiced mindfulness skills, distress tolerance, interpersonal effectiveness and emotion regulation skills individually and in skills group -Conducted assessments and completed paperwork in a timely manner including items such as: mental status examinations, intake assessments, documentation forms, and progress notes -Maintained confidentiality, client’s rights and dignity by adhering to ethical guidelines -Advocated for client rights, reported all instances of abuse and/or neglect after consulting with supervisor Show less



Panda Express CA&C

• Guatemala
• Food and Beverage Services
• 500 - 600 Employee

• Counter Help Staff

  • Dec 2020 - Feb 2021

  -Built emotional connection with guests through food, service & ambiance -Provided quality service to guests -Maintained a clean, safe, and sanitary store environment in compliance with operation standards -Provided requested information regarding the menu, and handled guest questions and complaints effectively -Built emotional connection with guests through food, service & ambiance -Provided quality service to guests -Maintained a clean, safe, and sanitary store environment in compliance with operation standards -Provided requested information regarding the menu, and handled guest questions and complaints effectively



Trumpet Behavioral Health

• United States
• Mental Health Care
• 300 - 400 Employee

• Behavioral Skills Therapist

  • Jan 2020 - Feb 2020

  Job closed due to COVID-19** -Completed 46 hrs of Applied Behavioral Analysis (ABA) Training and shadowed sessions until agency closed due to Covid-19 -Managed inappropriate client behavior -Implemented programs based on ABA principles that increase communication, self-help, social and play skills -Accurately recorded information on each child’s progress -Was courteous and professional with families, organizations, and children Job closed due to COVID-19** -Completed 46 hrs of Applied Behavioral Analysis (ABA) Training and shadowed sessions until agency closed due to Covid-19 -Managed inappropriate client behavior -Implemented programs based on ABA principles that increase communication, self-help, social and play skills -Accurately recorded information on each child’s progress -Was courteous and professional with families, organizations, and children



DOG ON FUN, INC.

• United States
• Ranching

• Kennel Attendant

  • Sep 2017 - Jan 2020

  -Ensured the general upkeep of animals in our care -Maintained proper phone etiquette and scheduled appointments effectively and efficiently -Maintained a high level of customer service -Worked independently and within a team environment -Ensured the general upkeep of animals in our care -Maintained proper phone etiquette and scheduled appointments effectively and efficiently -Maintained a high level of customer service -Worked independently and within a team environment



Walter Hoving Home

• Public Relations and Communications Services
• 1 - 100 Employee

• Psychology Intern

  • Sep 2019 - Dec 2019

  -During a one semester internship, I conversed with the women; heard testimonies to learn more about population with substance abuse disorders -Answered and transferred calls to direct to appropriate department -Documented intakes over the phone to process new clients into the home -Oversaw and participated in classes set up to help the women overcome drug & alcohol addictions -During a one semester internship, I conversed with the women; heard testimonies to learn more about population with substance abuse disorders -Answered and transferred calls to direct to appropriate department -Documented intakes over the phone to process new clients into the home -Oversaw and participated in classes set up to help the women overcome drug & alcohol addictions



VILLA GARDENS HEALTH CENTER

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Social Work Intern

  • Jun 2016 - Aug 2016

  -Monitored incoming calls to help resolve issues with customers, transferred/discharged patients, and checked in on patients who were no longer at the facility -Completed document scanning (75+/ day) and logged them to a computer system for future review by other internal departments -Presented administrative support -Achieved trust in relationships either with the patient, employer, etc. -Monitored incoming calls to help resolve issues with customers, transferred/discharged patients, and checked in on patients who were no longer at the facility -Completed document scanning (75+/ day) and logged them to a computer system for future review by other internal departments -Presented administrative support -Achieved trust in relationships either with the patient, employer, etc.