Veronica Tello

Customer Operations Lead at Charitybuzz
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Contact Information
us****@****om
(386) 825-5501
Location
New York, New York, United States, US

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Experience

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Operations Lead
      • Aug 2018 - Present

    • United States
    • Retail
    • 300 - 400 Employee
    • Associate Store Manager
      • Sep 2015 - Aug 2018

      • Managed a team of 60 employees at one of the company’s most high-paced and profitable stores, earning over $5,000,000 yearly. • Maintained a profitable inventory by leading the advanced inventory team and by analyzing, selecting, and appropriately pricing merchandise while training new buyers.• Monitored markdowns, donations, selling trend reports and inventory category reports and communicate findings to store managers and employees to strategize how to maximize profit and minimize loss. • Maintained a labor percentage of 26% revenue, sustained less than 40% merchandise intake and maintained an annual goal of 3% shrinkage. • Worked with corporate marketing department to develop local advertising strategies and run social media accounts.

    • United States
    • Legal Services
    • Legal Assistant
      • Apr 2014 - Sep 2015

      •Managed the creation of new case files including initiating contact with governmentagencies, insurance carriers, witnesses, hospitals, physicians, etc.• Drafted, edited and assembled pleadings, motions, discovery responses, contracts,statements of net worth as well as correspondence and memorandums.• Maintained the office calendar and monitored court appearances, depositions and mediations.

Education

  • BrainStation
    User Experience Design
    2020 - 2021
  • The City College of New York
    Bachelor's degree, International Relations and Affairs
    2009 - 2015

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