Experience

b.energy A/S

• Denmark
• Utilities
• 1 - 100 Employee

• Backoffice Assistant

  • Jul 2022 - Present

  Arbejdsopgaver:El:• Administrative opgaver med henblik på at supportere vores kundecenter ved kundeforespørgsler.• Datakonsistenstjek.• Udførende gennemgang af behandlingslister.• Aftagernummersøgning, fejlsøgning og andet ved onboarding af kunder.• Ejerskifte ved adresseændring.• Udførelse af procesforbedringer i tæt samarbejde med virksomhedens og eksterne tech afdeling.• Indberetninger af el-salg m.v. til offentlige myndigheder.• Udarbejde/optimere arbejdsbeskrivelser.• Udførelse af rykkerprocessen.• Igangsættelse af fogedsager i kontakt med skifteretten.• Behandling og bogføring af dødsbo og konkurssager.• Fejlagtig leverandørskifte/flytning af målepunkter i tæt samarbejde med andre elleverandører.• Tilmelding af elvarme.• Genåbninger ved afbrydelse af strøm i tæt samarbejde med netselskaber.• Diverse ad hoc-opgaver, listearbejde og tasteopgaver.• Generelle administrative opgaver og fejlsøgning for virksomheden.Finance:• Udbetalinger til private- og erhvervskunderForsikringer (KF):• Restancelukning• Udføre slutopgørelser manuelt• Dødsbo Show less

• Retention & Termination

  • Jun 2021 - Dec 2022

  Responsible for the management and customer contact of the company’s Retention & Termination/Resignation also called Save TeamTasks:• Inbound calls and mails about customers termination of their contracts and cancellation within their right of withdrawal• Responsible for customers resignation in both change of suppliers and due to moving. Below this I give an attempt to retain the customers.Sales:• Save (saved customers who wished to cancel their agreement within their 14 days of cancellation right)• Churn Prevention (saved active customers who wished to terminate their contract)• Churn (terminated customers who accepted to become a customer again) Show less

• Customer Service Consultant

  • Jun 2021 - Jul 2022

  Tasks:• Inbound calls and mails from active and potential customers

• Customer Lifetime Management Agent

  • Aug 2020 - Jun 2021

  CALLFORCE ApS & BLUE FOR SURE ApSDepartment of Retention & Termination (Save Team)Tasks:• Inbound calls and mails about customers termination and cancellation of their contracts• Outbound calls of Churn campagneSales:• Save (saved customers who wished to cancel within their 14 days of cancellation right)• Churn Prevention (saved active customers who wished to terminate their contract)• Outbound Churn Campagne (terminated customers who accepted to become a customer again) Show less

• Telesales Consultant

  • Mar 2020 - Aug 2020

  CALLFORCE ApSCold canvas outbound sales



PARKEN Sport & Entertainment A/S

• Denmark
• Entertainment
• 100 - 200 Employee

• Supervisor Waitress

  • Jul 2022 - Present

• Waitress

  • Dec 2019 - Present

• Stall Employee

  • Jun 2019 - Dec 2019



Chateau Motel ApS

• Entrance Employee

  • Oct 2021 - Present

• Bartender

  • Jul 2019 - Aug 2022

• Wardrobe Employee

  • Apr 2019 - Jul 2019



Chabber

• Denmark
• Technology, Information and Internet
• 1 - 100 Employee

• Waitress/Bartender

  • Aug 2019 - Present

  - Freelance - Freelance



TjenerTeamet ApS

• Waitress

  • Aug 2019 - Present

  - Freelance - Freelance



Sachi Sushi ApS

• Denmark
• Restaurants
• 1 - 100 Employee

• Waitress

  • Jan 2017 - Sep 2018

  - A la carte Waitress - A la carte Waitress



EMPTYHOUSE

• United Kingdom
• Retail Office Equipment

• Productions Assistant

  • Mar 2017 - Jun 2017

  - Cleanings Assistant - Piccoline - Cleanings Assistant - Piccoline



Fakta

• Denmark
• Retail Groceries
• 500 - 600 Employee

• Service Employee

  • Feb 2016 - Jan 2017

  - Cashier Assistant - Cashier Assistant