Experience

Us Army Audit Agency

• Auditor

  • Sep 2016 - Present



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Specialist

  • Nov 2013 - Sep 2016

  El Paso, Texas Area •Responsible for the development, inspection and execution of the operational processes, policies and procedures, and inventory processes to ensure optimal performance and compliance. •Perform weekly and monthly store audits to make sure locations are in compliance concerning transactions, discounting, adjustments, inventory, store appearance, security, and customer proprietary information. •Report audit results to management and present to employees on how to correct any concerns… Show more •Responsible for the development, inspection and execution of the operational processes, policies and procedures, and inventory processes to ensure optimal performance and compliance. •Perform weekly and monthly store audits to make sure locations are in compliance concerning transactions, discounting, adjustments, inventory, store appearance, security, and customer proprietary information. •Report audit results to management and present to employees on how to correct any concerns. •Recommend and implement new procedures for improvement in daily operations. •Successful in reducing shrink and keeping missing inventory under control. •Responsible for researching any missing inventory and/or discrepancies and coaching employees on correct inventory procedures. •Receive daily inventory shipments and process weekly shipments to returns warehouse. •Lead weekly customer service meetings to keep employees and management updated on current standings and policy changes. •Create monthly schedules for retail locations. •Perform monthly physical inventory counts as well as weekly cycle counts. •Prepare daily store deposit. •Process billing adjustments and make sure retail location is within budget. •Supervise 18 employees.

• Retail Operations Support

  • Mar 2008 - Nov 2013

  El Paso, Texas Area •Proven record of keeping retail locations operating under company standards and compliance. •Have been successful for four years in keeping all retail locations audit evaluations over 90%. •Merchandise retail locations to Verizon Wireless standards and specifications. •Train and present employees on new and existing processes in formal and informal settings. •Perform monthly physical inventory counts as well as weekly cycle counts and research any discrepancies found. •Receive… Show more •Proven record of keeping retail locations operating under company standards and compliance. •Have been successful for four years in keeping all retail locations audit evaluations over 90%. •Merchandise retail locations to Verizon Wireless standards and specifications. •Train and present employees on new and existing processes in formal and informal settings. •Perform monthly physical inventory counts as well as weekly cycle counts and research any discrepancies found. •Receive daily inventory shipments and process weekly shipments to returns warehouse. •Proven excellent communication, interpersonal, and organizational skills.

• Customer Service Representative

  • Feb 2007 - Mar 2008

  Houston, Texas Area •Provided effective customer satisfaction by assisting customers with purchasing wireless devices and qualifying them with what best suited their wireless needs. •Maintained positive company image during difficult situations. •Helped customers with their billing needs and solved customer issues and concerns. •Met and exceeded daily quotas and key performance indicators.

• Sales Representative

  • Aug 2006 - Feb 2007

  Houston, Texas Area •Meet and exceeded quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. •Performed rate package evaluations and propose solutions that best benefit the company and the customer. •Maintained and grew existing customer base and managed churn. •Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. •Attended all applicable… Show more •Meet and exceeded quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. •Performed rate package evaluations and propose solutions that best benefit the company and the customer. •Maintained and grew existing customer base and managed churn. •Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. •Attended all applicable trainings/meetings.