Veronica Ortiz

Operations Manager at United Tissue Network, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Phoenix, Arizona, United States, US

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Experience

    • United States
    • Biotechnology Research
    • 1 - 100 Employee
    • Operations Manager
      • Apr 2023 - Present

    • Donor Services Manager
      • Oct 2022 - May 2023

    • Donor Services Supervisor
      • Jul 2021 - Oct 2022

    • Donor Relations Specialist
      • Jan 2020 - Jul 2021

      General administrative duties such as understanding fax, copy, scanning, call routing, etc. Use of MS office- primarily Word and Excel. Knowledge and understanding of medical terminology and procedures. Work with inside and outside clients to establish relationships, and deliver excellent customer service. Primary point of contact to assist families through all phases of the donation process; demographic information, medical/social history, obtaining consent, coordinating remains… Show more General administrative duties such as understanding fax, copy, scanning, call routing, etc. Use of MS office- primarily Word and Excel. Knowledge and understanding of medical terminology and procedures. Work with inside and outside clients to establish relationships, and deliver excellent customer service. Primary point of contact to assist families through all phases of the donation process; demographic information, medical/social history, obtaining consent, coordinating remains, etc. Reviews all major deliverables to ensure quality standards and donor expectations are met. Understanding company capabilities and service, effectively communicating these to donors. Assist in outreach and educating the hospice/healthcare community about United Tissue Network programs. D/C Transit permit processing. Medical records request and processing. Adhere to HIPPA guidlines. Assist with Accounts Payable.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Home Health
      • May 2019 - Jan 2020

      Assist client with personal care. Complete daily tasks such as preparing meals, shopping, housekeeping, laundry, and other errands as requested. Oversee medication and prescription usage, appointment reminders, and administering medicine. Take and document client vitals. Assist with mobility needs such as getting in and out of wheel chairs, car, or shower. Provide constant companionship and support. Driving to and from activities as needed. Following the documented plan… Show more Assist client with personal care. Complete daily tasks such as preparing meals, shopping, housekeeping, laundry, and other errands as requested. Oversee medication and prescription usage, appointment reminders, and administering medicine. Take and document client vitals. Assist with mobility needs such as getting in and out of wheel chairs, car, or shower. Provide constant companionship and support. Driving to and from activities as needed. Following the documented plan of care and alerting doctors of any changes in the individuals health. Adhere to HIPPA guidelines. Experience with the Hoyer Lift. Show less Assist client with personal care. Complete daily tasks such as preparing meals, shopping, housekeeping, laundry, and other errands as requested. Oversee medication and prescription usage, appointment reminders, and administering medicine. Take and document client vitals. Assist with mobility needs such as getting in and out of wheel chairs, car, or shower. Provide constant companionship and support. Driving to and from activities as needed. Following the documented plan… Show more Assist client with personal care. Complete daily tasks such as preparing meals, shopping, housekeeping, laundry, and other errands as requested. Oversee medication and prescription usage, appointment reminders, and administering medicine. Take and document client vitals. Assist with mobility needs such as getting in and out of wheel chairs, car, or shower. Provide constant companionship and support. Driving to and from activities as needed. Following the documented plan of care and alerting doctors of any changes in the individuals health. Adhere to HIPPA guidelines. Experience with the Hoyer Lift. Show less

    • United States
    • Government Administration
    • 500 - 600 Employee
    • Investigation Case Aide
      • Mar 2018 - Mar 2019

      Assist families and individuals through the application process. Case management assistance for participants involved in CPS. Assisted DCS Case Managers with filing, disclosures, packets, case notes, etc. Managed transition of hard files to electronic files through the creation of electronic templates. Uploaded all case files to database. Requested and delivered important documents via fax, email, mail or certified mail. Transported DCS clients to scheduled… Show more Assist families and individuals through the application process. Case management assistance for participants involved in CPS. Assisted DCS Case Managers with filing, disclosures, packets, case notes, etc. Managed transition of hard files to electronic files through the creation of electronic templates. Uploaded all case files to database. Requested and delivered important documents via fax, email, mail or certified mail. Transported DCS clients to scheduled appointments. Supervised child/parent visits. Taught home management, parenting skills, child development and budgeting skills to DCS clients. Attended meetings and hearings for cases upon request. Address and defuse hostile situations (e.g. terminating a parental visit) Establish and maintain interpersonal relationships. Create work routines and execute assignments with minimal supervision. Organize workspace and materials. Maintain client confidentiality at all times. Show less Assist families and individuals through the application process. Case management assistance for participants involved in CPS. Assisted DCS Case Managers with filing, disclosures, packets, case notes, etc. Managed transition of hard files to electronic files through the creation of electronic templates. Uploaded all case files to database. Requested and delivered important documents via fax, email, mail or certified mail. Transported DCS clients to scheduled… Show more Assist families and individuals through the application process. Case management assistance for participants involved in CPS. Assisted DCS Case Managers with filing, disclosures, packets, case notes, etc. Managed transition of hard files to electronic files through the creation of electronic templates. Uploaded all case files to database. Requested and delivered important documents via fax, email, mail or certified mail. Transported DCS clients to scheduled appointments. Supervised child/parent visits. Taught home management, parenting skills, child development and budgeting skills to DCS clients. Attended meetings and hearings for cases upon request. Address and defuse hostile situations (e.g. terminating a parental visit) Establish and maintain interpersonal relationships. Create work routines and execute assignments with minimal supervision. Organize workspace and materials. Maintain client confidentiality at all times. Show less

    • United States
    • Individual and Family Services
    • Teacher Assistant
      • Jan 2017 - Feb 2018

    • Hospitals and Health Care
    • 200 - 300 Employee
    • Caregiver
      • Oct 2012 - Aug 2016

Education

  • Northern Arizona University
    Anthropology
    2013 - 2015

Community

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