Camarera de Room Service

• Jan 2021 - Present

Waitress at Executive Lounge

• Oct 2016 - Present

• Greeting guests and clients.• Ensuring the food order is made correctly by kitchen staff.• Arrange table settings and maintain a tidy dining area to receive guests throughout the day.• Taking care of the service details and bring personalized attention to ensure guests satisfaction.• Check the inventory of food and beverages.• Collaborate to cost control with the department manager.• Support the room service area.• During the pandemic, I had the opportunity to develop new skills in the restaurant as a hostess. Show less

Programa Elevator

• Aug 2022 - Aug 2022

Apliqué a la convocatoria anual de Hilton Worlwide para su excelente programa de desarrollo gerencial. Tuve la gran satisfacción de asistir a la reunión final que se desarrolló en Panamá, como 1 de las 8 finalistas.

Waitress

• Apr 2015 - Sep 2016

• Greeting guests and taking drink and food orders. • Preparation of mise en place for breakfast, menu and events. • Preparation and delivery of room service orders. • Participation in event planning and organization. • Maintain inventory control of food and beverages. • Greeting guests and taking drink and food orders. • Preparation of mise en place for breakfast, menu and events. • Preparation and delivery of room service orders. • Participation in event planning and organization. • Maintain inventory control of food and beverages.

Cashier

• Jun 2013 - Feb 2015

• Cash management. • Process all payment methods such as room charges, cash, checks, debit, or credit. • Taking phone calls from guests in the room service area. • Handling cash, credit cards, checks. • Preparation of reports for internal audit, night audit and costs. • Task coordination with kitchen, room service and audit. • Cash management. • Process all payment methods such as room charges, cash, checks, debit, or credit. • Taking phone calls from guests in the room service area. • Handling cash, credit cards, checks. • Preparation of reports for internal audit, night audit and costs. • Task coordination with kitchen, room service and audit.

Clerk - Front Desk

• Oct 2011 - Jun 2013

• Welcome and fulfill the check-in process for guests and group arrivals.• Complete the check-out process for departing guests using the hotel systems• Handling cash and other payment methods.• Interact with bellboys, housekeeper and booking areas ensuring the best experience of all guests.

Kitchen assistant

• Apr 2011 - Oct 2011

• Pastry area: Preparation of salads, snacks, coffee breaks and breakfasts.• Meals preparation for the hotel staff.• Assist with hot kitchen area.